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Jacky Jones Ford of Sweetwater

(802 reviews)
Visit Jacky Jones Ford of Sweetwater
Sales hours: 8:00am to 6:00pm
Service hours: 8:00am to 6:00pm
View all hours
Sales Service
Monday 8:00am–6:00pm 8:00am–6:00pm
Tuesday 8:00am–6:00pm 8:00am–6:00pm
Wednesday 8:00am–6:00pm 8:00am–6:00pm
Thursday 8:00am–6:00pm 8:00am–6:00pm
Friday 8:00am–6:00pm 8:00am–6:00pm
Saturday 8:00am–5:00pm Closed
Sunday Closed Closed
2023 state dealer award
View 3 awards
2023 state dealer award
2024 consumer dealer award 2023 consumer dealer award
New (423) 536-6070 (423) 536-6070
Used (423) 536-6071 (423) 536-6071
Service (423) 271-3509 (423) 271-3509

Reviews

(802 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Jacky Jones Ford of Sweetwater from DealerRater.

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Great service from the valet Keith to the service manager

Great service from the valet Keith to the service manager Caleb. We are so glad to have found Jacky Jones for our service.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Mandi, was great to work with and made the whole buying

Mandi, was great to work with and made the whole buying process efficient and professional. Would definitely recommend them as a place to buy a vehicle.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

We appreciate your recommendation. Our team strives to make the buying process efficient and professional at Jacky Jones Ford of Sweetwater.

Shauz and Caren were outstanding to deal with.

Shauz and Caren were outstanding to deal with. A dealership with professional staff, all of whom are dedicated to an ethical, “no games” experience. I can’t recommend them enough!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

We appreciate your kind words about our team and your experience at Jacky Jones Ford of Sweetwater. Thank you for the recommendation!

I purchased a new vehicle today from Jacky Jones Ford,

I purchased a new vehicle today from Jacky Jones Ford, and I couldn’t be happier with the experience. My salesman, Shauz, went above and beyond to make the process smooth, stress-free, and enjoyable. He was friendly, knowledgeable, and patient in answering all of my questions, never making me feel rushed or pressured. From the moment I walked in, Shauz listened to what I was looking for and helped me find the perfect vehicle that fit both my needs and budget. He explained every step clearly, made the paperwork easy to understand, and followed up to make sure I was completely satisfied after the sale. If you’re looking to buy a vehicle, I highly recommend asking for Shauz at Jacky Jones Ford. He made the car-buying experience truly positive, and I’ll definitely be returning in the future.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for sharing your great experience with us at Jacky Jones Ford of Sweetwater. We're pleased to see that our team provided helpful and knowledgeable service in finding just the right vehicle for you.

Just purchased a car from Carla Walker at Jacky Jones

Just purchased a car from Carla Walker at Jacky Jones Ford. She was amazing! The whole staff was friendly, accommodating, and patient with us throughout the buying process. Our interactions with other dealers had left a bad taste in our mouths, but these guys were great! There were no “sharks” here. We really appreciate everything they did for us.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

We appreciate your kind words about our team at Jacky Jones Ford of Sweetwater. We're glad we could provide a positive car-buying experience for you. Take care and enjoy your new vehicle!

Just purchased a car from Carla Walker at Jacky Jones

Just purchased a car from Carla Walker at Jacky Jones Ford. She was amazing! The whole staff was friendly, accommodating, and patient with us throughout the buying process. Our interactions with other dealers had left a bad taste in our mouths, but these guys were great! There were no “sharks” here. We really appreciate everything they did for us.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Dealer response

Thank you for your kind words. We're glad our team made a difference in your car buying experience at Jacky Jones Ford of Sweetwater. Wishing you happy driving with your new vehicle.

Ray is great to work with .

Ray is great to work with . He is a good man and does his best to help

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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This was the best car buying experience we have had in

This was the best car buying experience we have had in over 20 years! Our sales person Mandi Devine was very helpful through out the process without any pressure. Scott Slege the appraiser was very good and treated us very well. Mike Brown our finance guy did a great job very quickly without trying to sell us a bunch of stuff we didn't need. I woukd recommend this dealership to anyone looking for a great car buying experience.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Ben is your man!

Ben is your man! I came wanting to trade my vehicle in with no idea what I wanted and ended up in my dream car after test driving three different ones! The process was smooth and everyone was friendly! If your looking to trade go visit Ben Pina!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

We’re pleased to hear that our team made the experience smooth and enjoyable. Thanks for choosing Jacky Jones Ford of Sweetwater, and enjoy your dream car!

Ray Simpson - salesman Very helpful and friendly.

Ray Simpson - salesman Very helpful and friendly. Worked hard and was available to meet our needs.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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Dealer response

We're glad our team could assist so effectively. Thank you for the positive feedback about our service at Jacky Jones Ford of Sweetwater.