Columbia Chevrolet

Very helpful explaining what I needed to have done to my truck!

I never leave poor reviews, but I feel like the dealership has been very dishonest with me. I purchased a Tahoe from Columbia Chevrolet and as far as the vehicle goes, I am very happy with the vehicle itself, I plan on purchasing another in the future. I realize that due to the dealership' s location and clientel, they don't deal with too many customers who are trying to get every dollar off they can. I tried to save as much as possible on the vehicle (which ended up being zero), but I did get a great value for my trade in, which I was happy with. I had been watching similar vehicles sell very quickly in the area so I agreed on what the salesman (Donnie) said was the lowest the used manager (Corey) would let the car go for and not a dollar less than the advertised "internet deal". I understand they have to make money, but there was zero effort to take any money off the price. That aside, Donnie was a nice guy and was very relatable. I test drove the vehicle, they low balled me by $8k on my trade in and I walked. A few days later I called and said I was still interested, but the numbers need to be closer, they ended up coming up $7k on my trade in so I said deal because I didn't want the Tahoe to sell. The buying process was fine, the Tahoe was clean but had hardly any gas in it. I've bought many vehicles and they always at least fill up the tank, but oh well. I was only there a few hours, which I expected and drove off in my Tahoe. That's where the customer service stopped for the most part. My registration on to my trade in expired a week before I traded it in, so I went immediately to the BMV to transfer and renew the tags. The BMV said they couldn't transfer the tags until I had a copy ofnthe title, my mistake. So I renewed them and was told I had 30 days to bring in the title to transfer. No problem I thought. I contacted the dealership and they assured me the copy would be sent soon. A week passed and I contacted the dealership because I was offered a $100 parts certificate from their website, which no one seemed to know anything about or how to process. I kept getting the run around by the salesman and after a lot of back and forth and having to contact the drive,click,sign customer support and speak to several people I was granted my certificate. Donnie mailed me the part I ordered to save me the two hour round trip to the dealership, which I do appreciate, but it took a lot to get that. I felt like a pain, it I felt like I deserve at least that. Another week goes by and I ask about the title, no one knows but promise that it will be there soon. I told them about the 30 days and it was getting close, the title people said I actually have 45 days and not to worry. I then called the bank the financing was going through, who told me the dealership hadn't sent the paperwork yet and I need to contact them. I did and got the runaround again. After almost 40 days from purchase the dealership said they needed a paper signed they forgot to have me sign, so I did. The paper I signed stated that the vehicle was a manufacturer buyback, which I was aware of, but stated the title would be branded that way, which I was told that it would not be. I then spoke to Corey who said he was overnighting the paperwork to the bank and they would overnight it back to me. This was a week ago and I have no title, and driving my vehicle is now considered "illegal". Corey hasn't responded to my emails, and Donnie said there is nothing he can do to expedite the process. I spoke to Donnie yesterday and he said my paperwork has been sent to the bank and I will have it in one week. I bought the vehicle on August 8th, today is September 28th and I still have another week until I can transfer my tags to my new vehicle. I love my Tahoe, but regret buying from this dealership. I was not offered any kind of restitution aside from an apology from Donnie. Again, I hate leaving bad feedback, but this ordeal has left a bad taste in my mouth.

I am looking for a specific car and one on cars.com had no listed price so I sent a message to ask what it was. I received a fast response and the price was listed promptly.

The staff from the mechanics to the cashier were 100% rude and unprofessional.

I came in knowing want car I wanted and left with that car with a pretty good deal. I have never walked in and got the car I wanted I am use to them talking me into something I never even heard of. but not today Mr. Baz showed up and showed out and I am a happy customer.

I contacted them about a used Volt that I had a very specific question about. The answered that question, but about a week later they realized that their first answer was incorrect. I was then contacted again and given the correct information. Now, that is following up with your customers. Thanks

Best truck buying experience I have ever had. I have bought 6 trucks from all different dealerships. They knew what I had to be at & they got me there. If I buy again Columbia Chevrolet will be my first stop.

Nothing special at this location. Don't recommend to waist your time. The General Manager needs to reevaluate his sales stuff and eliminate the bad ones. Thank you,

I had been looking for an extended length SUV for almost 3 months via Cars.com. This past Saturday a new listing showed at Columbia. We drove over in the evening to view the vehicle, it was finally it! I met with Baz Abusway the next day right after they opened. Within 30 minutes of introductions we had a deal done. The price discussion, information, closing the deal, etc was extremely professional. Probably the best car purchase transaction I have experienced. Highly recommend Baz if your looking for a straight forward salesperson. Would buy another car at Columbia in a second. Great job by all!

I would like to amend my previous post, in fact, I had tried to delete it before it showed up, but to no avail. If you read the post "dishonest salesman and sales manager", let me tell you the rest of the story. About 20 minutes after I hung up the phone (just long enough to write the first post) with the salesman, disappointed and no longer interested in doing business with this dealership, the General Manager called me. Said that he had been informed of the situation and he wanted to remedy it; he wanted my experience to be a good one. After checking some facts with me and his contacts in the dealership, he called me back again and made good on the final offer that my husband and I had agreed on with the salesman. He absolutely made the whole buying process pleasurable and easy. Obviously, this GM has integrity and stands by his business, while making the customer his top priority! My faith in the used car business has been restored, at least at this dealership and I would certainly purchase there again, and recommend them to you! In fact, I am more impressed by this business because of this situation because they went above and beyond to right a wrong. You just don't see this much in this world anymore.