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R. J. Burne Cadillac

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (34 reviews)

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (34 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Terrible customer service.

They are clueless. You ask one question and you will get bounced around to 5 people till you get an answer about a car. Waste of my time.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Burne Cadillac

Burne Cadillac always provides excellent work. Repairs are done right the first time. Vehicles are always ready when promised. The employees are friendly and knowledgeable. It is a pleasure to deal with Burne Cadillac.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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The best ever!

I thoroughly enjoyed my experience purchasing my used Cadillac SRX! Both the salesman and owner were very patient and thorough in answering my questions and the finance process was equally enjoyable and quick. It was a much more positive process, on all accounts, than ever before. AND I love my car!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Exemplary

Wouldn't buy a car anywhere else! It was so easy to find what I wanted... I think it took less than 2 minutes.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
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Wonderful experience at RJ Burne Cadillac

I took my mother down to RJ Burne Cadillac to look at a new CTS. We dealt with Marc Vanston and I can not commend his professionalism and patience enough. My mother is not very good with technology and Mark took the time to show her all the different features of the cars. She ended up buying the bigger XTS and absolutely loves it, especially the blind spot monitors ( she has a history of backing into the garage .) Marc's no pressure sales attitude, professional appearance and technical knowledge made it clear where we wanted to buy. We had been to other dealerships and Marc went above and beyond to make us feel welcome. Along with the great customer service she got a great lease payment too! Highly recommend RJ Burne and Marc Vanston. Thank you and God Bless

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Great service after a great sales experience

Great sales crew esp. Marc Vanston and R.J. And an excellent and timely service appointment.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Excellent Sales Professional

In great need of an automobile, one call to Marc Vanston, Sales Professional at RJ Burne had provided a perfect automobile for me withing 24 hours. He provided great care and courtesy in the arduous car purchasing process. Not only did he take great care of me through the sales process, he provided follow-up and genuine concern AFTER the sale.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Great service, great people

I recently had to get my car serviced for a small fender bender. The entire staff is professional and courteous. They bed over backwards to get you in and out quickly with as little disruption to you as possible. The workmanship is top of the line.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Great Service

Everyone I encountered were Professional, helpful and pleasant individuals especially Marc Vanston.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Nick J Serniak

I chose to deal with Burne Cadillac because of your salesman, Mark Vanston; when I first showed interest in purchasing a new car, Mark was very professional to me and I felt very confident and trusted Mark.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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