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Wallace Cadillac

(191 reviews)
Sales hours: 9:00am to 6:00pm
Service hours: 7:30am to 5:30pm
View all hours
Sales Service
Monday 9:00am–6:00pm 7:30am–5:30pm
Tuesday 9:00am–6:00pm 7:30am–5:30pm
Wednesday 9:00am–6:00pm 7:30am–5:30pm
Thursday 9:00am–6:00pm 7:30am–5:30pm
Friday 9:00am–6:00pm 7:30am–5:30pm
Saturday 9:00am–6:00pm 8:00am–1:00pm
Sunday 11:00am–5:00pm Closed
New (888) 422-8578 (888) 422-8578
Used (888) 473-8547 (888) 473-8547
Service (833) 241-3400 (833) 241-3400

Reviews

(191 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Wallace Cadillac from DealerRater.

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Carla c. Strom

I was greeted and treated with care and concern. My car was taken from me and return just as clean. The persons helping me were knowlegeable and understanding answering all my questions. Thank you for a job well done

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Mr. Customer

I arrived 24 hours early for my appointment....miscommunication. Scott Guntz, the Service Mgr. handled great!! The repair was made and I was on my way in approx. 90 min.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Doris J. Fenner

I had to make two trips to get my left side mirror replaced and then I have to return again as the paint job was not satisfactory

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities 5.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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L GORMAN

OUR SALESMAN, JOSH WAS EXTREMELY HELPFULL THRU THE SALE. THIS WAS NOT YOUR NORMAL HIGH PRESSURE SALES APPROACH. EVERYONE WE DEALT WITH WAS VERY PROFESSIONAL AND POLITE. HAVENT BEEN BACK FOR SERVICE YET BUT SO FAR I"M IMPRESSED.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Joe Marascio

No room for improvement for this dealership, Wallace Cadillac, and its employees! They are at the epitome of service, customer satisfaction, progressiveness, caring, and professional. Our lease was consummated in minutes with mutual satisfaction and productivity. Everyone was happy, especially us! Kudos to Greig, Bob, support staff, and an outstanding service department which all keep us coming back to Wallace time and time again! Thanks for your outstanding performance! We look forward to our next lease in 2020!!!! Thank you all!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Fred Spence

Great overall experience from start to finish I would recommend Wallace to anyone There's nothing like driving a Cadillac

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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My 5th Purchase at Wallace Cadillac

Wallace has been my Cadillac dealer of choice since I have been in Florida. (12 years) Sales Representative Greg Johnson was very informative, knowledgeable, and presented so very professionally. I was delighted with his salesmanship and customer concern. He went to great length to inform me of all options. Wallace must be very proud of his performance.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Great service at Wallace cadilac

Bought my car from Wallace cadilac. Had my first service done at Wallace cadilac. Great people. Great service. Great focus on the customer. Went above and beyond every time I have met with this dealership. I know who will have my business in the future. Thank you Wallace cadilac for your truly superior service.. Steve elliott

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Tire Replacement and car service

The service was great. They did the research for me in selecting new tires. They were friendly and helpful. The service was completed in an excellent and timely fashion.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Edward T Smith Sr

Dealing with Josh was a very nice experience. We were treated and felt like we were family. A very polite and knowledgeable young man.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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