Reviews
Impressive customer service
Best first impression ever, continued all thru the recall service fix. And you gave my baby back after a bath! Thank you, great experience by caring people.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
10K check-up
Service was done as requested and within the time frame promised. The facility was pet friendly and I appreciated that. All my questioned were answered.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Personal service
I always get the feeling that Andrew is happy to see me and anxious to help me. He is a 5 star employee and represents Kocourek well.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Jordan rocks
Jordan Nelson found me a dependable car and kept my payments very reasonable. He understood what I was looking for and did not try to put me in something that would cost me money down the road. I have bought 4 cars from him so far and will continue to do business with only him. Thank you Jordan for the fantastic customer service. Janet Eades
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Completed most of what I requested.
Went in just to check what Kocurek had for inventory and ended up walking out buying a 2015 Silverado! There were numerous scratches on this former rental vehicle which should have been buffed out but they were still visible. Maybe because I was very aware of their locations, but the salesman always wrote them down. There was also pet hair on the front and rear seats where they folded up and this was removed as requested. The additions of the spray on bed-liner and floor mats look great! During my visit I was treated very courteously. We had worked with these individuals when they were with Saturn and have now re-established our relationship. The only real issue I have is the no haggle pricing. If there are things that need to be addressed with the vehicle, they need to be addressed in the price.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
great service
I always get fast, friendly service from the Kocourek team. Chen and Grant always make me feel welcome. My questions and concerns are always taken care of.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
2018 Chevrolet Silverado Z71
The sales team at Kocourek is second to none! I felt like I was really important and all my needs were also! All of my questions were answered and felt like I got the best deal possible when I left with my new truck. I wish other dealerships and other businesses cared about the customer like Kocourek does! Thank you again for the GREAT service!!!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Smooth sailing all the way!
Chen has consistantly been spot on. He explains what's going to be done to my vehicle and how much it will cost me. When I arrived the other day Chen was on lunch break but Andrew jumped in and filled the gap, he too is very thorough. You're entire team very respectful and goes out of their way to give great service! Oh, I wouldn't want to forget to recognize Mike the man that gave me a ride home and picked me up. He was very courteous and right on time, he too is a credit to your team! Thank you for your five star service!!!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Oil/filter change, replace air cleaner
Wausau Imports was amazing. Joe in Parts was very helpful, getting the necessary parts in a timely manner. Grant and Josh in Service were prompt, and up-front with relevant information I had asked about.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Oil change
Scheduled oil change & tire rotation. Also requested car wash. Appointment was scheduled for 1:30pm they checked the vehicle and said the car would be done at 2:45pm and it was
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair