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Kocourek Chevrolet

(279 reviews)
Visit Kocourek Chevrolet
Sales hours: 9:00am to 7:00pm
Service hours: 7:00am to 7:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 7:00am–7:00pm
Tuesday 9:00am–7:00pm 7:00am–7:00pm
Wednesday 9:00am–7:00pm 7:00am–7:00pm
Thursday 9:00am–7:00pm 7:00am–7:00pm
Friday 9:00am–6:00pm 7:00am–6:00pm
Saturday 9:00am–5:00pm Closed
Sunday Closed Closed
New (715) 203-4092 (715) 203-4092
Used (877) 817-5025 (877) 817-5025
Service (877) 819-6798 (877) 819-6798

Reviews

(279 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Kocourek Chevrolet from DealerRater.

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Impressive customer service

Best first impression ever, continued all thru the recall service fix. And you gave my baby back after a bath! Thank you, great experience by caring people.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

10K check-up

Service was done as requested and within the time frame promised. The facility was pet friendly and I appreciated that. All my questioned were answered.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Personal service

I always get the feeling that Andrew is happy to see me and anxious to help me. He is a 5 star employee and represents Kocourek well.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Jordan rocks

Jordan Nelson found me a dependable car and kept my payments very reasonable. He understood what I was looking for and did not try to put me in something that would cost me money down the road. I have bought 4 cars from him so far and will continue to do business with only him. Thank you Jordan for the fantastic customer service. Janet Eades

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Completed most of what I requested.

Went in just to check what Kocurek had for inventory and ended up walking out buying a 2015 Silverado! There were numerous scratches on this former rental vehicle which should have been buffed out but they were still visible. Maybe because I was very aware of their locations, but the salesman always wrote them down. There was also pet hair on the front and rear seats where they folded up and this was removed as requested. The additions of the spray on bed-liner and floor mats look great! During my visit I was treated very courteously. We had worked with these individuals when they were with Saturn and have now re-established our relationship. The only real issue I have is the no haggle pricing. If there are things that need to be addressed with the vehicle, they need to be addressed in the price.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

great service

I always get fast, friendly service from the Kocourek team. Chen and Grant always make me feel welcome. My questions and concerns are always taken care of.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

2018 Chevrolet Silverado Z71

The sales team at Kocourek is second to none! I felt like I was really important and all my needs were also! All of my questions were answered and felt like I got the best deal possible when I left with my new truck. I wish other dealerships and other businesses cared about the customer like Kocourek does! Thank you again for the GREAT service!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Smooth sailing all the way!

Chen has consistantly been spot on. He explains what's going to be done to my vehicle and how much it will cost me. When I arrived the other day Chen was on lunch break but Andrew jumped in and filled the gap, he too is very thorough. You're entire team very respectful and goes out of their way to give great service! Oh, I wouldn't want to forget to recognize Mike the man that gave me a ride home and picked me up. He was very courteous and right on time, he too is a credit to your team! Thank you for your five star service!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Oil/filter change, replace air cleaner

Wausau Imports was amazing. Joe in Parts was very helpful, getting the necessary parts in a timely manner. Grant and Josh in Service were prompt, and up-front with relevant information I had asked about.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Oil change

Scheduled oil change & tire rotation. Also requested car wash. Appointment was scheduled for 1:30pm they checked the vehicle and said the car would be done at 2:45pm and it was

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.