Skip to main content

Cole Chevrolet, Inc.

(78 reviews)
Sales hours: 9:00am to 7:00pm
Service hours: 7:30am to 6:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 7:30am–6:00pm
Tuesday 9:00am–7:00pm 7:30am–6:00pm
Wednesday 9:00am–7:00pm 7:30am–6:00pm
Thursday 9:00am–7:00pm 7:30am–6:00pm
Friday 9:00am–7:00pm 7:30am–6:00pm
Saturday 9:00am–6:00pm 8:00am–2:00pm
Sunday Closed Closed
New (855) 871-0606 (855) 871-0606
Used (888) 834-0954 (888) 834-0954
Service (844) 327-5847 (844) 327-5847

Reviews

(78 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Cole Chevrolet, Inc. from DealerRater.

Want to share your experience with this dealership?

Write a review

Ashton was awesome!

Ashton was awesome! Love my new Trax ! Everyone was great, friendly service! Highly recommend them !!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

They were very helpful and courteous, they didn't make me

They were very helpful and courteous, they didn't make me feel pressured into buying and were very helpful with the paperwork and explaining the process especially kur salesman tyler. My wife especially liked that they talked with her too and didn't leave her out of the conversation

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

Busted hid back to set things wright for me.

Busted hid back to set things wright for me. Didn't have to. Exceeded my expectations.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

Chassadie was great to work with!

Chassadie was great to work with! Made buying my car buying process easy and smooth

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

Worst attempt to buy a car!

Worst attempt to buy a car! Sales manager dropped the F bomb several times after questioning the price.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

Buyer Owner

The buying process was seamless. Easy to communicate with and held vehicle for us to come look at.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

Went in last night, to discuss and get some information

Went in last night, to discuss and get some information on a car I would like, they didn't explain much, felt as if they were not listening to me. Gave me a print out with outrageous numbers on them with again no explanation, they gave me the feeling as if they didn't want my buiness. Serious car buyer here

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

We value hearing about your experience at our dealership. We take customer care very seriously at Cole Chevrolet and I assure you that we are truly dedicated to rectifying this situation. I would greatly appreciate it if you would reach out to me at your earliest convenience so that we can discuss the situation in detail. I hope to hear from you soon and hopefully get you into a car you love. Sincerely, Karla Blanco, kblanco@colechevrolet.com

Shout out to Darrel Griffey and his service staff.

Shout out to Darrel Griffey and his service staff. On a road trip west from Colorado, noticed a concerning noise coming from our 2019 Chevy Colorado truck. After overnight in Pocatello we stopped into Cole Chevrolet and Darrel was most kind to arrange test drive and assess the issue for us, even though their service department was backed up with other customers. Darrel and his team was able to quickly assess the issue and get us back on the road. Thank you so much - very grateful! --Ted

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Your great feedback truly made our day! I appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Joe Osterman, josterman@colechevrolet.com

Cole Chevrolet pocatello was amazing

Our car buying experience was amazing. Justin Romriell our salesman did a fantastic job finding us the car we were looking for at a great price.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day. Sincerely, Karla Blanco, kblanco@colechevrolet.com

Service department

Best service I have ever had in Idaho!! Friendly staff. Fast service. Overall great experience!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Amber, thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, Joe Osterman, josterman@colechevrolet.com