Cole Chevrolet, Inc.

Absolute worst buying experience. Drive from out of state, salesman guaranteed the truck had all the options that we wanted. It didn’t. Customer service and follow up from the sales manager was pathetic. They paid off trade in balance wrong…twice. I ended up just paying the difference to end this nightmare. They still owe me over $350. That I seriously doubt I will ever see. Lesson learned. Don’t make the same mistake we did.

Absolute worst buying experience. Drive from out of state, salesman guaranteed the truck had all the options that we wanted. It didn’t. Customer service and follow up from the sales manager was pathetic. They paid off trade in balance wrong…twice. I ended up just paying the difference to end this nightmare. They still owe me over $350. That I seriously doubt I will ever see. Lesson learned. Don’t make the same mistake we did.

I want to make it clear to start that the salesman, Keaton, did an amazing job. He was responsive to my questions and concerns and worked with me to get a fair price. Never once was he pushy. After he handed me off to the finance person things went downhill. He kept pushing the extended warranty on me despite my multiple statements that I did not want it. I think I had to tell him at least 4 times. I have to say that implying that the manufacturer wouldn’t honor their warranty nearly cost them the sale. I told him from the beginning that I had already been approved for financing, but he would not take no for an answer on this. He swore he could get me a better deal. Everything in the last paragraph I can chalk up to it being just how finance people are. This next part is what earns them the rating. I told him at the very beginning that I wanted to have my wife on the loan. He completely ignored that it seems. I finally conceded to the pressure and went with their financing because it wasn’t all that much worse than what I already had arranged. Contrary to finding me a better deal, it was 0.25% higher than what I already had arranged. When he brings me the paperwork to sign I ask about putting my wife on the loan. He said something to the effect of “that would mean we have to redo all the paperwork” I asked if we could do that and he told me that I could just go in to the bank and add her. This was a bald faced lie. I would give the benefit of the doubt here, but both the loan officer and the DMV clerk said that they always say that. It was shortly after this that he had me sign for acknowledgment of the interior protection and anti theft. This was literally the first time I had heard of the anti theft. Honestly, I should have walked out right then. I love the car. Keaton did an amazing job. 6/5 stars for him. For the rest of the experience, much less so. Update: Went in to attempt to resolve the financing problem from above. It was a disaster. The finance person above was actually the finance manager. Immediately says that he did not say any of that and that I never mentioned that I already had financing. After some heated back and forth I believe we had worked out a path forward to refinance the car to add my wife. I asked that they refinance it at the same terms to compensate me for the hassle. He told me that they cannot change the interest rate. I asked if there was something else they could do to make this right. He said he had to get the sales manager. Sales manager was even worse than the finance manager. He was unwilling to even entertain the idea that there was any fault on their part. He was only willing to give me qualified responses “If you have A+ credit” was his favorite. He directly insulted me and claimed that I was not willing to take responsibility for my choices. The interaction ended with him saying “I think we’re done here” and motioning for me to leave the office. Needless to say, I’m never buying another vehicle from them. I highly recommend nobody else does as well. If you do choose to buy from them realize that their word means nothing and get everything in writing. Many of these reviews mention their customer service, but I’ve been treated better by most shady used car shops.

Dear Team at Cole Chevrolet, I wanted to take a moment to share how outstanding my recent car-buying experience was at Cole Chevrolet. From start to finish, the process was smooth, professional, and genuinely enjoyable. Ryan Cole was especially great to work with?knowledgeable, responsive, and never pushy. He made sure all my questions were answered and that everything went seamlessly. Thank you for a first-class experience. I would not hesitate to recommend Cole Chevrolet to anyone looking for a great dealership and a team that truly cares about its customers. Sincerely, David Service

One of the best car dealership service departments I have ever worked with. Simply outstanding. Joel and all of the people in service treated me exactly the way a service customer should be treated. They are a 10.

Dealerships are a business, they can provide additional incentives and/or options... perhaps order a new v purchase the initial product. We were willing to drive 140m one way to work with the dealer, v purchase product in SLC. At the end of the day ordering/purchase for a SLC dealer was easier. Hence, the new vehicle is on order with SLC dealer.

Ashton was awesome! Love my new Trax ! Everyone was great, friendly service! Highly recommend them !!

They were very helpful and courteous, they didn't make me feel pressured into buying and were very helpful with the paperwork and explaining the process especially kur salesman tyler. My wife especially liked that they talked with her too and didn't leave her out of the conversation

Busted hid back to set things wright for me. Didn't have to. Exceeded my expectations.

Chassadie was great to work with! Made buying my car buying process easy and smooth