Reviews
The guys in the service department were extremely nice
The guys in the service department were extremely nice and very helpful. Took care of both of our vehicles. 2018 Equinox and Chevy Silverado truck.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
New Corvette from Mark Thomas at Coughlin Automotive!
New Corvette from Mark Thomas at Coughlin Automotive! Unbelievable fabulous customer service and communication! Highly recommend! Doesn?t matter where you live, he is the best for Vettes!
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- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Went in for a oil change as servicing was due.
Went in for a oil change as servicing was due. Made an appointment by telephone, arrived on the appointed time, and was in and out quickly. Great customer service all around.
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- Buying process —
- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Chevrolet C8 Corvette service center
The corvette professional technician Chuck Metts is the best! He serviced my corvette with top notch care and professional attitude not found in all Chevrolet dealerships. I drove 250 miles round trip just to have my corvette serviced by Chuck. Chuck also took the time to meet me with a handshake and conversation about my corvette. Heather Ross is also a experienced and professional service advisor of which I had the pleasure to meet. She will make sure to promptly notify you of your service completion and review the service paperwork with you. Kudos to Coughlin Chervolet of Pastaskla Ohio for employing such professional people.
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Daniel Tompkins
I was told my truck has an engine oil leak on the passenger side of the engine and it wasn?t repaired
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- Buying process —
- Quality of repair —
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- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
service @ coughlin Chevrolet.
They did a great job except for not putting a mileage reminder sticker on windshield
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- Buying process —
- Quality of repair —
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Scott Edgell is excellent.
Scott Edgell and the team at Coughlin always take care of me and my family. I have been going there for 17 years now. They got my daughter in and out of service in no time at all.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Scheduled in 2 days before Christmas, first thing in the
Scheduled in 2 days before Christmas, first thing in the morning, all requested services were done; no negative issues
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
I made an appointment for early morning and when I got
I made an appointment for early morning and when I got there they took me right in and got me in and out quickly, they were courteous and friendly
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- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
On September 8, 2023 we made contact with Casey Stilwell,
On September 8, 2023 we made contact with Casey Stilwell, a "Professional Salesman" from Coughlin Motors concerning a Ram Promaster 2500 van. The advertisement clearly shows that a towing package and trailer hitch are listed in the equipment on the van. We purchased the vehicle and had it transported to Cleveland for a company vehicle. This van did not have the tow package or hitch that was primarily the reason for the purchase. I contacted the dealership to see what they would do to correct the issue. The reply was ": I am very sorry the van did not come with the equipment you were expecting. I've brought this to my managers attention and he politely asked if you could send an advertisement stating the van comes with hitch/towing package." By this time the advertisement was taken down from their website. Searching the internet I was able to locate the same advertisement on Carfax that had not been taken down. I then sent the copy of the advertisement to the dealership. We were told that since the vehicle was "only signed for after it was delivered, he (the manager) is saying there is not anything we can do to resolve this." We acted in good faith after finding the vehicle, accepting the asking price and providing payment within 24 hours. The dealership and Casey Stilwell acted in an unprofessional manner and participated in false advertising of the vehicle.
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- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a used car