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Shields Auto Mart

(131 reviews)
Visit Shields Auto Mart
Sales hours: 8:30am to 6:00pm
Service hours: 7:30am to 5:30pm
View all hours
Sales Service
Monday 8:30am–6:00pm 7:30am–5:30pm
Tuesday 8:30am–6:00pm 7:30am–5:30pm
Wednesday 8:30am–6:00pm 7:30am–5:30pm
Thursday 8:30am–6:00pm 7:30am–5:30pm
Friday 8:30am–6:00pm 7:30am–5:30pm
Saturday 9:00am–4:00pm Closed
Sunday Closed Closed
New (217) 568-6159 (217) 568-6159
Used (217) 568-6158 (217) 568-6158
Service (217) 568-6157 (217) 568-6157

Reviews

(131 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Shields Auto Mart from DealerRater.

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Repeat Customer

We have bought many cars from Shields Auto Group and our sales rep, Rich Heintz. We’ve been happy with our vehicles and the service Shields provides.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Fantastic Buying Experience

This Shields Auto Mart, General Manager Pete Klein and Our Sales Professional, Rich Heintz have always gone the extra mile to make our buying experience the Absolute Best. Their selection of vehicles is wonderful but if they didn't have the "perfect" one on the lot, they get it for us. They always go the extra mile to help us with any questions and Rich has even programmed our Garage Door Opener when we just couldn't figure it out. They also have the most awesome Service Department and we always enjoy coming in. We've bought many New Vehicles from This Team and they never let us down !

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Made buying a car simple.

Doug, was awesome. He helped me get this car in two days! I love my car & everyone there was so nice and welcoming! 10/10

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Love my car!

Cliff was so easy to work with. He did his best to accommodate ALL that I asked for and even more! This was my first time buying a car and the whole team made it such a smooth process. Very happy customer!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

New vehicle

We were very satisfied with Shields and with our salesman Doug Rigsby. Everyone did what they could to get us into our new car. We love it.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

GMC Truck

It was truly a great experience dealing with Butch Smith at the Shield's Auto Mart. I've been searching for a vehicle but was unable to find what in was looking for in my price range but after speaking with Butch and explaining what I wanted he's been keeping an eye out for me (but not bugging me) and Butch found what I was interested in within the price range I wanted to be. Cliff also took the time out of his busy schedule to show us some vehicles while Butch was assisting other customers and also assisted with explaining all the features in the vehicle we purchased.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Great service

My experience at shields has been fantastic, cliff and butch are awesome, thank you both for everything, would highly recommend this amazing dealership, very happy

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

GMC truck

We had a wonderful experience buying our Truck at Shield’s auto mart. They were kind, friendly and answered all our questions while trying to find a truck that would meet our needs.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

New Tahoe

It’s always a pleasure to work with the staff at Shields , everyone is always so friendly and helpful!! Thank you Pete Kline! We love our new car!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Repeat Client

Thanks Pete for making our experience a quick, positive and easy!! This is the 4 car we have bought from Shields! Thanks for always making easy!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.