Todd Wenzel Buick GMC of Grand Rapids

Went to their dealership because they where on the list of dealerships partnered with CarFax since I wanted to sell my 2002 Buick Rendezvous with less then 58k on it. The range I had from Fair to Good was $2,600 and $3,400. Even the email from the representative made it seem like I was going to get a good offer on the car. When I got their, they took a look at the car, go to the office, and the manager was only willing to offer to take off my hands $800! What a rip off! Even showed the email with how much CarFax said my car was worth to the rep I worked with. The guy I talked to was super helpful throughout, but the low ball offer put a sour taste in my mouth. Wouldn't recommend Todd Wenzel to anyone what so ever! Waste of time

First time buying a car, after husband passed. The salesman that worked with me was Jamie Walters. He put me at ease, answered all my questions, explained the paperwork and treated me very well. I love my 2019 Buick Encore. Thank you

I just want to say that I have received A1 service from todd wenzel and a special shout to Vince for going above and beyond I really appreciate everything that you have done for me thank you so much and keep up the great work. I will always come back great customers service.

This dealer was a great experience for the most part. I worked with a salesman named Racine who was excellent in customer service and paid attention details that were necessary to make me feel comfortable to drive Two and half hours away. I was looking for a specific vehicle with low miles and certified. The vehicle was not certified but they did get it certified for me . The problem is the tires that are on the vehicle should not have passed inspection for the certification, I had to go to my local dealer because I got a flat and they said there is no way that these tires should have passed inspection. I have had the car for on one month and a half and I need 4 new tires. That is not acceptable.

I took my traverse into Todd Wenzel service depart for some routine service. Battery replacement, coolant flush Transmission flush and a vehicle safety inspection. Onstar monthly report said my tires were low so i took it in and bought the safety inspection. 2 weeks later my monthly Onstar vehicle report came and my tire were even lower. so they never even checked my tires and if i had to guess they did not check anything they said they were going to. I am not even sure if they did the more than $500.00 worth of service work let alone replace my battery. this place is a rip off. big fancy store now I know how they got it. they steal from their customers. I will never set foot back in that place again

Although I purchased from the Hudsonville location, I originally shopped around at the Grand Rapids location. I ultimately chose the Blazer but I really appreciate how kind and courteous the employees were at the 28th street location.

I tried to contact this dealership to buy this Yukon Denali , I left all my info and email, after a few hrs they call me and tells me that the suv was sold and was not longer in the inventory, the person over the phone wasn’t nice and not even tried to sell me nothing, I’m still looking in this website cars and the same truck Yukon Denali still for sale they haven’t put the add down or marked as sold, just a catch to call the dealership, not very professional

You would think after spending $40,000 plus on a car you would have some service when the day after you bought at the rear camera quit working. Multiple phone calls with one excuse after another all we have the wrong number, we had more than one person by that name in the computer. So now after taking two half days off work and having to have it back in for a fourth time and it not even having 1500 miles on it.

I am always very appreciative of the service and attention. Zach was great and was very helpful. He tended to my needs and helped a lot. I’m going to suggest to all my coworkers to switch to this dealer and salesman.

This was on 28th street in Grand Rapids. I dont usually complain but people need to know! My experience was terrible and they ignored it after being told . I am definitely paying for going there! I was bullied , overcharged, and ignored!! The manger told me that he knows how to work numbers and that there was nothing I could do because they are the number one dealership in west Michigan. Well....unfortunately after telling them what happened....they said you weren't the only one he did this to and that he was fired. That is good he was BUT fix what he had done!! Instead they want to brush it under the carpet and make you pay!! I used to think customer service meant something!! I am now paying 3 or 4 times more for a vehicle that I dont like at all because in THEIR words "bought a lemon and paid to much" Why dont they take the loss to make it right instead of making it worse? I tried to tell the employees that called but they said " Sorry...I will take you off the calling list." What?? Listen and do something!!!