Reviews
Recall Repair
I think the service center fixed the recall quite well. I think there is one person in your customer care center who needs a lot of help. She was horrible. I do not know her name but I know for a fact it was not Grace. I got Grace the second time and she was fantastic. It was not Evelyn because she was also fantastic. It was a female who should really get more customer care skills before answering a phone. Todd Wenzel is still a favorite as far as sales and service.
- Customer service 2.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We are glad to hear that you were pleased with the service done on your vehicle Amy. We are very sorry to learn about your experience as all of the staff members at Todd Wenzel are committed to providing the highest level of service. We are concerned when we read comments directed at our staff and would therefore like to better understand the details. Please contact us at info@toddwenzel.com so that we may put you in contact with a member of our management team. We hope to see you again!
great buying experiance
i started with tyler (used) he got jacob(new) both were very professional and very courtious answered all my questions ,aaron was the same.overall purchaseing the terrain was a very pleasant experiance. it was like a family experiance.thank you very much. royce
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for the positive feedback Royce! We're glad to hear about your pleasant experience and look forward to seeing you again!
Outstanding Service Advisors
Great service advisers - Steve Olsen and David (Martin maybe). Never leave you hanging and forthright about what you can do and when. Courteous and respectful. Treat me like their mother.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Sue, we are glad to hear that your experience with our service department was a pleasant one. We look forward to seeing you again!
Sharon A.
Everyone was courteous, professional and efficient. The entire experience was pleasant and it was the easiest vehicle purchase I have made. Well done!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for the positive feedback!
Excellent service, fabulous facility!
I just want to say thank you to Pete Ferris and Darryl Barkel for all of their help in getting this deal worked out for me! I LOVE my new Yukon!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for the positive feedback Darryl! We're glad to hear you love your new Yukon!
Friendly staff, clean shop, proffesional service.
I had my transmission filter changed. The price was good and I had high expectations. Service was done in under an hour. Very nice service people and mechanic.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you very much!
Best Dealership Overall
I have never met a business like Todd Wenzel. They honestly care about the customer. I love that you guys will bend over backwards to give us what we want. There is absolutely no other dealership in town that I would ever give my business to.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Wow, thank you for the generous words Jane! We are glad that you had a great experience with our dealership. We look forward to seeing you again!
Service
The dealership is great. I think they should report my tire damage to Continental Tires and let them know I had problems with their tire and GM too.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We sincerely appreciate the feedback. Please don't hesitate to reach out to us if we can be of further assistance.
service
Repairs were done well and on time- they even found items that need fixing I didn't even know about , but took care of them- great people to deal with
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for the great feedback Michael!
Top notch service
The service we received was excellent. Shuttle service to work while our vehicle was being serviced was prompt, professional, and friendly.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for the kind words Lester! We do what we can to make the service experience as efficient and pleasant as we can!