Reviews
Write a reviewawsome crew.
Unlike some businesses in Vt. all customer service people were professional and kind. I even stopped to speak with my salesperson of 3 new vehicles in 4 years Heidi Goodrich. I currently own and operate 7 GM vehicles and love them
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thomas, thank you for taking the time to share your feedback! I am very pleased to hear that our consistent professionalism and great customer service has earned your repeat business. I hope you are continuing to enjoy your purchase from Springfield Buick GMC. We cant wait to see you for your future purchase or servicing appointment; be sure to check out our latest deals on Facebook and Twitter before you come in. Kind regards, Luke Mattern - General Sales Manager 800-595-1354 lmattern@springfieldautomart.com
great service department
fantastic staff. went beyond expectations. had a big problem and got great help. wont go anywhere else. they understand great service.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Scott, thank you for taking the time to write this fantastic review and assign our dealership such a wonderful star rating! We work very hard to ensure that each of our customers is 100% satisfied with the Springfield Buick GMC experience. We look forward to working with you again; be sure to take advantage of our exclusive specials by visiting us on Twitter and Facebook. Best Regards, Luke Mattern - General Sales Manager 800-595-1354 lmattern@springfieldautomart.com
Great service and friendly helpful staff
The service staff is extremely helpful and really explains well the problems our rig had (even though I knew what a caliper was, it was nice to know they explain to everyone the problems). Work was done in a quick and efficient manner. You are our service company of choice!
- Customer service 5.0
- Buying process 4.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Shaun, thank you so much for taking the time to provide such great feedback. Our primary focus is to provide each and every customer with exceptional service, and I am extremely happy to hear that your experience with us was so positive. Please don't hesitate to contact us if you have any further questions or needs. Be sure to check us out on Twitter and Facebook for dealer news and specials. Best regards, Luke Mattern - General Sales Manager 800-595-1354 lmattern@springfieldautomart.com
The Best Of Best in New England!!!
A well oiled machine! Springfield was the best choice and a great experience to do business with. I went in knowing I was upside down with my current vehicle. I was greeted by a pleasurable salesmen. Chris Havey not only a all around nice guy, but honest. He didn't try to pressure me into a vehicle that i didn't want. Chris gave me choices that would work for my budget. Unlike other pushy dealerships, I wasn't stressed. Then came into the deal Jarrod sales manager. Jarrod was also very dedicated to customer satisfaction. Jarrod assured me that he would go above and beyond so that i could get the vehicle that would work for my payment needs and that I would be happy driving. Just when I thought there was no hope( especially when a family member whom in which is a sales manager didn't want to work with me!) Springfield GMC came through for me. So if your looking for a honest dealership that will do all they can to fulfill your vehicle needs and treat you like family even if your not! Make the trip it will be worth it. Thank you again Chris and Jarrod and Springfield GMC. Phil Gibbs
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Phil, it was a pleasure to read about your positive experience with Springfield Buick. Congratulations on your car! Our top priority is delivering informative service at an efficient pace, without making our guests feel rushed or pressured in any way. It's delightful to know that Chris and Jarrod was able to provide you with such a memorable and outstanding experience. Thank you for taking the time to write this outstanding review. It's fantastic that we have earned your trust and thank you for your recommendation; we look very forward to seeing you again in the future! Best Regards, Luke Mattern - General Sales Manager 800-595-1354 lmattern@springfieldautomart.com
Fantastic place to do business
Jimmy was great! Everyone loves the new truck. I've already been recommending him. I'll definitely be back again. Thanks so much
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for leaving us this great review. We appreciate your recommendation. Congratulations on your new truck, we are very glad to hear that you are loving it so much. If there is ever anything more we can do for you then please come back and see us any time. We look forward to your next visit! Take care, Luke Mattern - General Sales Manager 800-595-1354 lmattern@springfieldautomart.com
Awesome service
Your service advisors did an excellent job dealing with my emergency situation and repairing my power window. Thanks very much
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for choosing us and leaving us this fantastic review. We are happy that we could address any issues with your car that needed fixing. If you need anything else in the future please come back and see us any time. Take care, Luke Mattern - General Sales Manager 800-595-1354 lmattern@springfieldautomart.com
Service department
Although the leak in the truck is not fixed, the staff was excellent to deal with and they told me to watch for leak for a while to see if it was not repaired. They did not just say it is all fixed see ya later. They said it may not be and if not bring it back and we will make it right. Your service department is always a pleasure to deal with.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for leaving us this review, Larry. We are sorry to hear that the leak in your truck has not yet been fully fixed but I assure you we will continue to work our hardest to get your car all fixed up as soon as we can. In the meantime, please contact us with any other questions you might have going forward. Thank you. Take care, Luke Mattern - General Sales Manager 800-595-1354 lmattern@springfieldautomart.com
Springfield GMC is great!
I feel fortunate to have found Jason Nolan and Springfield GMC. I have bought many cars from many dealerships. My experiences have varied, but working with Jason to buy my 2012 Camaro was a pleasure. No pressure, no sales gimmicks, just honest and helpful. I would recommend them!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for leaving us this review, Richard. We are happy to hear that you were so pleased with the service you received during your recent visit. We hope you are loving your new Camaro. Please come back and see us again soon! Take care, Luke Mattern - General Sales Manager 800-595-1354 lmattern@springfieldautomart.com
DO NOT BUY FROM THIS DEALER
DO NOT BUY FROM THIS DEALER! I saw a Escalade on cars.com with only 5600 miles so I made an offer and they accepted. The lady said that she would hold it for me till the next day when I was selling my car if I would do the credit app. I said that was fine. They ran both my wife and I's credit and called to tell me about the approval. They said all we will need is the mileage off your car and the selling price. He then said and the mileage on the escalade is and he spelled it out 2 8 4 4 4! I said excuse me?!! Your listing said 5,600 miles. He said yeah I was wondering about that. He said he asked someone and it wasn't correct. I said that is over 3X the mileage as listed on your website and on Cars.com. They then offered me Scotch guarding for the car and a $700 warranty for the "trouble" . I never would have allowed them to run my credit on my wife and I and wouldn't have even come close to buying it for the offered price if they would have had the correct mileage. After saying that I was upset and they had already hit my credit lowering my score they said "well it's a good deal anyway and if you don't want it let me know they are going for a lot more". The vehicle was no longer a good deal they offered basically nothing for their fraudulent false advertising and now I have another inquiry on my credit for 7 years because multiple people at the dealer we not doing their jobs! GOOD LUCK!
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
We are sorry to hear that you were not completely satisfied with your recent experience to our dealership. I assure you it is never our intention to provide our customers with anything but honest and helpful service, we never wish to come off as dishonest or manipulative. I would appreciate the opportunity to speak with you more about this issue and a way we might be able to resolve it. At your earliest convenience, please contact me directly so we can work towards a resolution on the matter together. I look forward to speaking with you. Sincerely, Luke Mattern - General Sales Manager
never go anywhere else
I have brought my cars to Springfield auto mart for the past 18 years. always fantastic service. I would never go anywhere else.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for leaving us this great review and continuing to choose us at Springfield Buick GMC! We appreciate your consistent business with us. If there is ever anything we can do for you, you know where to find us and we would be happy to help. We look forward to your next visit! Sincerely, Luke Mattern - General Sales Manager