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Springfield GMC

(227 reviews)
Sales hours: 8:00am to 5:00pm
Service hours: 8:00am to 12:00pm
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Sales Service
Monday 8:00am–7:00pm 8:00am–5:30pm
Tuesday 8:00am–7:00pm 8:00am–5:30pm
Wednesday 8:00am–7:00pm 8:00am–5:30pm
Thursday 8:00am–7:00pm 8:00am–5:30pm
Friday 8:00am–7:00pm 8:00am–5:30pm
Saturday 8:00am–5:00pm 8:00am–12:00pm
Sunday 11:00am–4:00pm Closed

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Reviews

(227 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Tony went above and beyond. I'm so happy with the experience. Definitely will come back for any car needs.

Tony went above and beyond. I'm so happy with the experience. Definitely will come back for any car needs.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Bought a 2020 Camaro in three weeks later turned around and bought a 2026 Denali terrain they treated us very well on our purchases and got us the right price range that we wanted. The sales person's name is Tony. He treated us very well. I recommend him when you purchase another vehicle.

Bought a 2020 Camaro in three weeks later turned around and bought a 2026 Denali terrain they treated us very well on our purchases and got us the right price range that we wanted. The sales person's name is Tony. He treated us very well. I recommend him when you purchase another vehicle.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
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Consumer response

Bought a 2020 Camaro in three weeks later turned around and bought a 2026 Denali terrain they treated us very well on our purchases and got us the right price range that we wanted. The sales person's name is Tony. He treated us very well. I recommend him when you purchase another vehicle.

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On 6/27/2026 we purchased a new CMC Acadia Elevation. Our buing experiance could not have been any better.

On 6/27/2026 we purchased a new CMC Acadia Elevation. Our buing experiance could not have been any better.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
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Tony was amazing. I told him the cars that I was interested in and the price range I wanted to be at and he was able to make it happen. I also ended up needing some service and he went above and beyond to get the car in quickly for repair! Thank you!

Tony was amazing. I told him the cars that I was interested in and the price range I wanted to be at and he was able to make it happen. I also ended up needing some service and he went above and beyond to get the car in quickly for repair! Thank you!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
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Tony was great and very straight forward as well as efficient. Got us where we needed to be and did a great job at it! As we were referred by others to work with Tony.

Tony was great and very straight forward as well as efficient. Got us where we needed to be and did a great job at it! As we were referred by others to work with Tony.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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I bought a Manufacturer Buyback Chevy Bolt from Springfield GMC sight unseen. Becca was a pleasure to deal with and made the transaction as easy as possible given the significant distance from my house to their location. To ensure that I wasn't stuck driving all the way to their location multiple times, she had the car driven down to me. A+ experience across the board with my purchase experience.

I bought a Manufacturer Buyback Chevy Bolt from Springfield GMC sight unseen. Becca was a pleasure to deal with and made the transaction as easy as possible given the significant distance from my house to their location. To ensure that I wasn't stuck driving all the way to their location multiple times, she had the car driven down to me. A+ experience across the board with my purchase experience.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
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The entire process of arriving to finishing was a complete scam, wouldn't recommend anyone buying from this dealership. Trade in values a joke, car saleswoman misleading, manager a joke. We already had values of our trade ins from other dealerships, this company was thousands of dollars under what we had already been offered for better vehicles. Wouldn't recommend this dealership for anyone.

The entire process of arriving to finishing was a complete scam, wouldn't recommend anyone buying from this dealership. Trade in values a joke, car saleswoman misleading, manager a joke. We already had values of our trade ins from other dealerships, this company was thousands of dollars under what we had already been offered for better vehicles. Wouldn't recommend this dealership for anyone.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
1.0
  • Does not recommend this dealer
  • Shopped for a new car
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Consumer response

Springfield Cadillac GMC Mar 12, 2023 Byronblct The entire process of arriving to finishing was a complete scam, wouldn't recommend anyone buying from this dealership. Trade in values a joke, car saleswoman misleading, manager a joke. We already had values of our trade ins from other dealerships, this company was thousands of dollars under what we had already been offered for better vehicles. Wouldn't recommend this dealership for anyone. Purchased a much better vehicle from another dealership, better trade in, better atmosphere, no misleading games played, our trade in was more than paid for.

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I was an hour and a half away with only an hour to spare before closing and we were able to do all the paperwork and even made it out on a quick test drive. A great experience and a great vehicle! Thank You!

I was an hour and a half away with only an hour to spare before closing and we were able to do all the paperwork and even made it out on a quick test drive. A great experience and a great vehicle! Thank You!

Rating breakdown (out of 5):
Customer service
5.0
Buying process
5.0
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle! Thank you for choosing Springfield Buick, GMC as your first choice for all your automotive needs! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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Fast and friendly service. The buying process was enjoyable and I felt at home the entire time. Small town service with options beyond compare anywhere in the region. The facilities are modern, impeccably clean all the while comfortable and welcoming.

Fast and friendly service. The buying process was enjoyable and I felt at home the entire time. Small town service with options beyond compare anywhere in the region. The facilities are modern, impeccably clean all the while comfortable and welcoming.

Rating breakdown (out of 5):
Customer service
5.0
Buying process
5.0
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Your satisfaction is important to us, so we want to sincerely thank you for choosing Springfield Buick, GMC and we hope to see you again soon!

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This dealership is just out to sell cars and dosentseem to care about the customer afrer the sale... I bought a 2020 Silverado in the beginning of March of 2022. It needed a def tank and they assured me that it would only take 2 to 3 weeks to get it in. I called on the 2nd week and it still wasn't in. I ended up getting in in may... It needed a new keyfob programmed so I figured they would have that done since they had the truck for 2 months, I was wrong. They ordered one and I had to drive back to get it, it was the wrong one... They ordered a new one and said they would filll my tank up because I had to come back which they did. While I was there I wanted them to check out a noise coming from the front end and they said they would, 2 hours later I asked how it was going and they said they were fixing the problem i had mentioned which was great but it would have been nice to know... The servece department said it was ready 3 1/2 hours later and I went out to drive away. Much to my surprise I went out and the new keyfob wasn't in the truck, I went in and asked about it and they said it hadn't been programmed yet. They said it would only take a few minutes and that I could wait in the parking lot and they would bring it right out when it was done. 20 minutes later I went into the waiting room to wait. 45 minutes later my truck was ready. About 3 weeks after I received the truck the air filter warning light came on, I checked the filter and it was very dirty, obviously it was not checked when they dod the oil change, I figured when you buy a 65,000.00 truck that the fluids and filters would be changed and it would have been gone through, I wonder what else will come up??? I am currently sitting in the waiting room waiting on my "free" oil change and it has been 1 1/2 hours with an appointment... Unless you are buying a new vehicle i would stay away from them and even then consider other options.

This dealership is just out to sell cars and dosentseem to care about the customer afrer the sale... I bought a 2020 Silverado in the beginning of March of 2022. It needed a def tank and they assured me that it would only take 2 to 3 weeks to get it in. I called on the 2nd week and it still wasn't in. I ended up getting in in may... It needed a new keyfob programmed so I figured they would have that done since they had the truck for 2 months, I was wrong. They ordered one and I had to drive back to get it, it was the wrong one... They ordered a new one and said they would filll my tank up because I had to come back which they did. While I was there I wanted them to check out a noise coming from the front end and they said they would, 2 hours later I asked how it was going and they said they were fixing the problem i had mentioned which was great but it would have been nice to know... The servece department said it was ready 3 1/2 hours later and I went out to drive away. Much to my surprise I went out and the new keyfob wasn't in the truck, I went in and asked about it and they said it hadn't been programmed yet. They said it would only take a few minutes and that I could wait in the parking lot and they would bring it right out when it was done. 20 minutes later I went into the waiting room to wait. 45 minutes later my truck was ready. About 3 weeks after I received the truck the air filter warning light came on, I checked the filter and it was very dirty, obviously it was not checked when they dod the oil change, I figured when you buy a 65,000.00 truck that the fluids and filters would be changed and it would have been gone through, I wonder what else will come up??? I am currently sitting in the waiting room waiting on my "free" oil change and it has been 1 1/2 hours with an appointment... Unless you are buying a new vehicle i would stay away from them and even then consider other options.

Rating breakdown (out of 5):
Customer service
1.0
Buying process
Quality of repair
Overall facilities
Overall experience
1.0
  • Does not recommend this dealer
  • Shopped for a used car
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