Reviews
Write a review12000 mile service
Quick and friendly service. Beautiful new modern facility with nice waiting area. Purchased at Springfield so standard services are included.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Conrad - Thank you so much for taking the time to share your feedback with us. I am happy to hear that you were pleased with our customer service and facilities. Please visit us if you have any concerns about your car. Sincerely, Luke Mattern - General Manager 800-595-1354 lmattern@springfieldautomart.com
nice new place
user friendly much easier to get in and out and find your car when they are finished with it. always god about explaining what is wrong
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Jyl - We appreciate the kind words. We look forward to seeing you again in the future! Sincerely, Luke Mattern - General Manager 800-595-1354 lmattern@springfieldautomart.com
I felt comfortable at Springfield VT
The status updates were appreciated along with the offers of bottled water, which is such a nice welcome touch. Everything is so nice and clean, including the bathrooms. Watching the beautiful flat screen TV made the time fly by while the car repairs were being made.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Vicki - Thank you so much for taking the time to share your feedback with us. Our team is dedicated to provide a welcoming and comfortable service experience to each and every customer that enters our dealership. Please visit us if you have any concerns about your car. Sincerely, Luke Mattern - General Manager 800-595-1354 lmattern@springfieldautomart.com
GMC dealership
Great place. The are willing to go the extra mile to take care of the customer. Really easy people to deal with.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Jeremy - Thank you for taking the time to write about your experience with us. Your glowing review is a reflection of our intense dedication to going the extra mile to please our guests. We would love to work with you again. Sincerely, Luke Mattern - General Manager 800-595-1354 lmattern@springfieldautomart.com
Great car buying experience
It was a simple car buying experience, affordable, and I left with the exact vehicle I was hoping I could get. I was very pleased.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
David, thank you for writing such a great review about your experience at our dealership! We always do our best to make sure all of our customers leave with the right vehicle. We look forward to seeing you again. Sincerely, Luke Mattern - General Manager 800-595-1354 lmattern@springfieldautomart.com
Excellent service, good waiting room
Professionalism of all the employees, clean facility, willingness to make you comfortable while you wait for service. Easy to find dealership.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Roger - Thank you so much for taking the time to share your feedback with us. Our team is dedicated to provide a welcoming and comfortable service experience to each and every customer that enters our dealership. Please visit us if you have any concerns about your car. Sincerely, Luke Mattern - General Manager 800-595-1354 lmattern@springfieldautomart.com
Great service
Wayne and service staff were very prompt and helpful. Facility is modern, clean and waiting area comfy. Service is close to home.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
David - Thank you for leaving the kind words. We plan to continue giving great customer service and a comfortable place for all our guests during their stay at our dealership. Sincerely, Luke Mattern - General Manager 800-595-1354 lmattern@springfieldautomart.com
Great place, Outstanding staff
These guys were great. Randy came ready to deal and got me into the vehicle I wanted. Great customer service all the way from the sale to the finance office. I have already recommended the dealership to numerous people because of how satisfied I am. I will continue to buy products from this dealership.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Adam, thank you for taking the time to write this fantastic review and for your recommendations! Our team works very hard to ensure each of our customers is 100% satisfied with the overall experience. We look forward to working with you again! Sincerely, Luke Mattern - General Manager 800-595-1354 lmattern@springfieldautomart.com
Easy as Pie Respect your time
We bought a new car sight unseen over the phone. When we arrived it was ready- no add-on sales- paperwork was done Very easy, nice and professional A very pleasant experience and will return even though they are an hour from my house
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Bob - Thanks for the kind review. Anytime our customers let us know that they had a very pleasant purchasing experience brings us great joy. We invite you to return to our Service Center for more of the same when it's time for your first oil change. Sincerely, Luke Mattern - General Manager 800-595-1354 lmattern@springfieldautomart.com
Frustrated!!
We love our new truck but could not be more frustrated with Springfield GMC !! Every step of the process was a huge runaround, promises made but not kept, incorrect info that revealed itself after the fact, calls not returned, charges to us that, had we not caught ourselves would have gone unnoticed. It has been over a month since we took delivery of the new truck, and we are still waiting for a promised missing part to be mailed to us. We've repeatedly had to call the dealership to try to get the status of everything. We will be taking our business elsewhere in the future, including routine and warrantied maintenance. We believe that, despite amazing sales for your company, the dealership is just too big to offer outstanding customer service. Too many things slip thru the cracks and it is difficult to get answers when needed. We felt frustrated during the initial sales talks, and even more so as the weeks went on and our issues were taking too long to be resolved. We did not feel respected and valued as a customer. We spent a lot of money on a new truck, and Springfield GMC in no way made that process an enjoyable one.
- Customer service 2.0
- Buying process 1.0
- Quality of repair —
- Overall facilities 4.0
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for alerting us of this issue. Our top priority is delivering 100% customer satisfaction. I would really appreciate the chance to speak with you regarding this matter so we might work toward a resolution. Please contact me at your earliest convenience. Sincerely, Luke Mattern - General Manager 800-595-1354 lmattern@springfieldautomart.com