Basil Fredonia (Chevrolet)

i bought a new truck . the truck broke down . service said it was fixed . it broke down again , it goes into limp mode . I called to get it towed , the service manager said his guys were too busy . He said your better off sending it to a different dealer . He got his wish , I will never spend another dime at Basil Chevy . The truck was a $44,500 mistake

Very pleased with the whole experience from the salesman to the finance people would return and recommen to others Justin was very knowledgeable and pointed out on the new vehicle and offered many options

If I could give this Service Center negative stars I would. I brought my car in because it sounded like I needed a new wheel barring in the front. The front passenger side to be precise. They were notified that I would be staying there while my car was getting worked on. Arriving at 8:30 am for a 9:00 am appointment, I knew that I was going to be there for awhile. When they finally came out, three hours after arriving, to "confirm" my suspicion of a wheel barring, they had a list of other things that were wrong with my car. None of which were accurate. I then proceeded to wait another 3 hours while they sent someone for the part. I was unhappy with the wait time, but this is my car and I needed it fixed right. After driving my car over the weekend, it started doing the same exact thing. Worrying for my safety as well as my 7 year old child safety, I called the service center back to tell them that what they did to my car was not the solution to the problem. I was told to bring it right in, so I did. They rotated my tires and balanced my wheels. This seemed to fix the problem for a few weeks. My car then started doing the same exact thing, but in a different area (the tire rotation). I took my car to someone who I could rely on. Which is someone who does not normally do warranty work, but decided to because of the problems I was having. Come to find out, I NEVER needed my wheel barring replaced, it was a cupped tire. Any mechanic would have been able to tell if I had a bad wheel barring or cupped tire. This place just "fixed" my car, because I said I had a hunch it was a wheel barring. I am not a mechanic, which is why I brought it to a MECHANIC. They fixed something that did not need to be fixed just to get me in and out and make money off from me instead of finding the problem. This is not something that is okay and does not make people feel safe about taking their cars to this service center. Sincerely, Very Unsatisfied Customer

A great experience with great service from the staff in the used sales department. They were very friendly and courteous. I will definitely recommend them to others .

Jeff in service is the perfect example of what you would hope to find in a high-end service dept. The service performed on my 2018 Denali HD was done as requested including a few special requests. Zero problems were encountered on this visit and I anticipate no problems on future visits.

Great customer service! Andrew was great about keeping me updated on the status of my vechile! Excellent job by the repair guys as well! Thanks

I have a very high mileage Tahoe approaching 300, 000 miles that they've been doing the maintenance on and a very happy every time. it handled some very complicated issues and some very simple issues and we are always very very happy

I have purchased two trucks and a SUV from Fredonia Basil. Overall it was a great experience. I didn’t feel pressured. Larry was a great help!

Nathan was very knowledgeable and would recommend him to other customers. Also the other employees were very helpfull and friendly also I would definately recommend the dealership

I have purchased my truck and now a car from Basil Fredonia. Excellent customer service. I will definitely go back again. Jim Amatuzzo is the best.