Reviews
Terrible no chain of communication
They dint listen to voice messages they say one thing then tell you something different bought a lot a card and trucks never bought from basil we went there for the first time and will never go back once you buy there used vechicals Jeep Wrangler they are pretty much fine with you extended watrentee mesns nothing without even looking at the car they say everything isn't going to be covered after paying 400.00 for same problem it's going bsck in for no loaner after we were told there would be they are a mess !!!
- Customer service 2.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
Hi Jen, I apologize that you have had a less than positive experience here at Basil. We strive for 100% satisfaction and clearly we have failed. I'd like to better understand your situation and see if we can make it right. Please contact me at basilcares@basilfredonia.com Thank you
Dan balling
Very pleased. Allen matters treated us very well.......................................................................................................
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thanks Dan!! Welcome to the family!
Excellant service in a very clean environment.
It would be easier to tell you what I didn't like about Basil Chevrolet. (nothing - silence) I don't know what more to say.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks Stephen!! We feel the same way about you :) Welcome to the family!
Great service and clean, comfortable waiting room.
Was easily able to order from Parts Dept. exactly what was needed for my Malibu, and able to get an appointment in a timely manner. All work was performed efficiently and in good order.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks Margaret! We appreciate your business!
Consumer
Good service at time of delivery everyone very nice
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thanks Jon! We appreciate your business!
Professional
The friendly professionalism making one comfortable in the decision making. Meeting the entire staff in all departments help with any future needs.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thanks Diane! We truly appreciate your business, welcome to the family!
Great service
Helpful and professional staff. They really go out of their way to make your experience here great. I would highly recommend this dealership!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks Karrie! Welcome to the family!
Great service
The simplicity and caring employees made this a great experience. Also, I live far away and Basil made it possible for me to sign the papers by driving someone out here to bring them for me. Great service!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thanks Aidan! We appreciate your business...welcome to the family!
It's like seeing family when you go to Basils!!
Always happy with service and salesmen at Basils!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thanks Linda! Welcome to the family!
2017 Silverado
Excellent experience! They made it very easy. Great truck, great price!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Phil, Congratulations on the new vehicle! We appreciate your business and positive feedback. If there is ever anything else we can do for you please do not hesitate to ask. Hope to see you at our next Customer Appreciation Dinner!