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Lima Auto Mall

(3,071 reviews)
Visit Lima Auto Mall
Sales hours: 9:00am to 6:00pm
Service hours: 7:30am to 6:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 7:30am–6:00pm
Tuesday 9:00am–6:00pm 7:30am–6:00pm
Wednesday 9:00am–6:00pm 7:30am–6:00pm
Thursday 9:00am–7:00pm 7:30am–6:00pm
Friday 9:00am–6:00pm 7:30am–6:00pm
Saturday 9:00am–3:00pm Closed
Sunday Closed Closed
2025 state dealer award
View 17 awards
2025 state dealer award 2024 state dealer award 2023 state dealer award 2022 state dealer award 2020 state dealer award 2020 state dealer award 2019 state dealer award 2017 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2017 consumer dealer award 2015 consumer dealer award
New (877) 709-4686 (877) 709-4686
Used (877) 547-9568 (877) 547-9568
Service (419) 909-4172 (419) 909-4172

Reviews

(3,071 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Lima Auto Mall from DealerRater.

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Complete satisfaction!

I was a little apprehensive trying to purchase a car as I have sketchy credit and was afraid of the "NO" answer to my loan application. Brandon assured me they'd do everything they could to get me done if need be. A few minutes later I was approved and processing with the purchase. The drive from Columbus was well worth the trip and investment.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Rust repair, looks good.

Friendly service Luke made service very convenient for me. Was on vacation was able to get car in at that time for his convenience and mine.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

rating

they was nice and friendly and did a good job .And was clean too. and they did a good job as talking to us and explained everything to us today.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

GMC Acadia

Such a great experience buying my new car from Lima Auto Mall!! They were easy to work with and willing to work with me and my husband!! I would recommend anyone to them! Special thanks to our sales consultant Brandon Mullins for helping us!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Great Day!!

We had the best time while looking for a vehicle and out of nowhere pops up Brandon to make sure we found what we wanted. A honest, great group of people to be part of. Thanks again.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Very Professional!

My truck was scheduled for a couple service items; I arrived a few minutes early, and they didn't waste anytime getting started on it, even though I was ear;y. I waited in the lobby and they were finished in no time. I love getting in and out promptly! My truck even had a wash and boy, it looked brand new!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

So happy with my experience!

Dan Cherkas and his team were SO friendly and helpful. They worked to get me a deal that met what I was just looking for!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Excellent customer service!!!

Lima Auto Mall makes you feel like family as soon as you walk in the door. Polite and friendly very welcoming. I highly recommend doing business with them.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Enjoyable

I was invited to come look at your selection of trucks by Josh Gaines. We found this truck that would fit my budget and it had somewhat low miles for the year. I came to the lot and was approached by a guy by the name of Dan Cherkas. This was a pleasant meeting and he was interested in what I was looking for right away. Our conversation didn't stop there but we also had a pretty good connection with the conversation all together. He handled my Jokingly kind of humor really well and even joined in a little. Dan was prepared to show me a truck that was just taken in by your company and instantly had me interested in taking a test drive. Sorry I didn't make an appointment, appointments are for those people that know what they are looking for and not us spontaneous buyers. I bought the truck with confidence that the minor things that needed fixed would be done quickly. I also have to put a plug in about the service department, because that's what families do. My brother Gerry Keysor was a great addition to your company, he will treat you well, I will make sure of it. I'm here to tell you this was a very good experience with everyone involved. Oh yeah, tell Dan that I said Go Buckeyes!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Fantastic !!

The service department is always looking out for my best interest....my Silverado is paid off and I plan on keeping it for quite a while. Great job guys !!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.