Reviews
took longer than expected. wasn’t happy about a loose oil filter, second time that has happened. service man did good job ,
took longer than expected. wasn’t happy about a loose oil filter, second time that has happened. service man did good job ,
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- Overall experience
- 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your feedback. We appreciate you recognizing the efforts of our service team member while also sharing your concerns regarding the time required for your visit and the oil filter issue you experienced. At Lima Auto Mall, we strive to provide efficient service and ensure every vehicle receives the proper attention and care during maintenance. Please contact us directly so we can review your visit and better understand the details surrounding your service. We remain committed to providing reliable, thorough, and quality care for every customer. Sincerely, The Lima Auto Mall Team
First time doing an oil change and service with your dealership. The associates were very friendly. I did not have to wait very long. I will be back for my next oil change service.
First time doing an oil change and service with your dealership. The associates were very friendly. I did not have to wait very long. I will be back for my next oil change service.
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- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your wonderful review, Riley! We're thrilled to hear that you had a positive experience with your first oil change and service at Lima Auto Mall. Our team takes pride in providing friendly service, and we're glad to know you didn't have to wait long. We look forward to seeing you again for your next oil change! Sincerely, The Lima Auto Mall Team
Adam is always a pleasure to work with. He is able to get times to get my vehicle serviced that work for me. He explains the service that’s going to be performed. Adam is both professional but has a great sense of humor. The service performed is fairly priced and always on point.
Adam is always a pleasure to work with. He is able to get times to get my vehicle serviced that work for me. He explains the service that’s going to be performed. Adam is both professional but has a great sense of humor. The service performed is fairly priced and always on point.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your wonderful review, Nathan! We're thrilled to hear that Adam provided you with such exceptional service at Lima Auto Mall. It's great to know that his professionalism and sense of humor made your experience enjoyable, and that you found our service to be fairly priced. We appreciate your feedback and look forward to assisting you again in the future! Sincerely, The Lima Auto Mall Team
Great experience with Eriq! Super streamlined process to purchase a vehicle. Always friendly and accommodating.
Great experience with Eriq! Super streamlined process to purchase a vehicle. Always friendly and accommodating.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
We are so glad you had a great experience! Thank you for your business! Please reach out if you need anything!
I called on Tuesday 6/16/26 and Adam said he would call me back on Wednesday. Still have not heard from anyone.
I called on Tuesday 6/16/26 and Adam said he would call me back on Wednesday. Still have not heard from anyone.
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- 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your feedback, Lori. We understand your concern regarding the missed follow-up from our team. We appreciate you bringing this to our attention. Please reach out to us directly at Lima Auto Mall so we can assist you promptly. Your experience is important to us. Sincerely, The Lima Auto Mall Team
The service was great and the sales person, Eriq Gibson was friendly, knowledgeable and helpful
The service was great and the sales person, Eriq Gibson was friendly, knowledgeable and helpful
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your wonderful review! We're thrilled to hear that you had a great experience with Eriq at Lima Auto Mall. Our team strives to provide friendly and knowledgeable service, and it's fantastic to know that Eriq was able to assist you well. We look forward to seeing you again soon! Sincerely, The Lima Auto Mall Team
Best Dealership in Northwest Ohio. Expert Service Managers, Service writers, and Serrvice Techs. I have bought and had all my vehicles serviced at this Dealership for over 20 years.
Best Dealership in Northwest Ohio. Expert Service Managers, Service writers, and Serrvice Techs. I have bought and had all my vehicles serviced at this Dealership for over 20 years.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your wonderful review! We truly appreciate your loyalty over the past 20 years and are thrilled to hear that you’ve had such positive experiences with our service managers, writers, and technicians at Lima Auto Mall. Your support means a lot to us, and we look forward to continuing to serve you in the future. Please feel free to share your experiences with others! Sincerely, The Lima Auto Mall Team
This is easily the finest service, sales, finance team in the entire region of NW Ohio and has been for many years. Of particular note for their expertise, helpful and friendly demeanor and years of valuable experience would be Keith in service, Mike in sales, and Charles in finance. There is no better place to purchase and take care of any kind of vehicle.
This is easily the finest service, sales, finance team in the entire region of NW Ohio and has been for many years. Of particular note for their expertise, helpful and friendly demeanor and years of valuable experience would be Keith in service, Mike in sales, and Charles in finance. There is no better place to purchase and take care of any kind of vehicle.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your wonderful review! We truly appreciate your kind words about our service, sales, and finance teams at Lima Auto Mall. It's fantastic to hear that you had a great experience with Keith, Mike, and Charles. Our team takes pride in providing excellent service, and your feedback motivates us to continue doing our best. We look forward to assisting you again in the future! Sincerely, The Lima Auto Mall Team
Had a 10:30 appointment. Get there said they didn’t have me scheduled for one. Usually get a car wash. Didn’t get one. But the customer ahead of me did. Usually have great service with you but this time it was very disappointing!!
Had a 10:30 appointment. Get there said they didn’t have me scheduled for one. Usually get a car wash. Didn’t get one. But the customer ahead of me did. Usually have great service with you but this time it was very disappointing!!
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- Overall experience
- 2.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your experience, Tammy. We understand how important it is for appointments to be properly prepared and for service visits to reflect the level of care customers have come to expect, and your experience provides valuable insight for Lima Auto Mall as we continue evaluating how appointments and vehicle care services are managed. If you'd like to discuss your visit further or share additional details, please feel free to contact us directly. We are committed to improving the consistency and attention given throughout every service visit. Sincerely, The Lima Auto Mall Team
Good service. Patient dealers and all my questions were answered helpfully. Glad I went there for my car.
Good service. Patient dealers and all my questions were answered helpfully. Glad I went there for my car.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your kind words, Alice! We’re thrilled to hear that you had a positive experience with our team at Lima Auto Mall. It's great to know that our dealers were patient and able to assist you with all your questions. We appreciate your feedback and look forward to seeing you again for your next car! Sincerely, The Lima Auto Mall Team