Reviews
The salesman was very knowledgeable and was able to answer any questions. They were not pushy. Very pleasant experience.
The salesman was very knowledgeable and was able to answer any questions. They were not pushy. Very pleasant experience.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your wonderful review! We appreciate your feedback and are thrilled to hear that you had a pleasant experience at Lima Auto Mall. It's great to know that our knowledgeable salesman was able to assist you without being pushy. We hope to see you again for your future automotive needs! Sincerely, The Lima Auto Mall Team
Excellent communication while waiting , and the speed of service from beginning until the end was very good as well
Excellent communication while waiting , and the speed of service from beginning until the end was very good as well
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your wonderful review! We truly appreciate your kind words about the excellent communication and speedy service you experienced at Lima Auto Mall. Our team strives to provide the best for our customers, and it's fantastic to hear that you felt supported throughout your visit. Looking forward to assisting you again in the future! The Lima Auto Mall Team
I have purchased MANY vehicles from you...was very disappointed in the fact that 4 weeks prior I had the same issue and after you having my vehicle all week you could not diagnose and fix it! I was again stranded this time with 2 young children! I suggested the starter the first time & was dismissed! We have been loyal to Lima Auto Mall for a very long time! Please do better in that regard!
I have purchased MANY vehicles from you...was very disappointed in the fact that 4 weeks prior I had the same issue and after you having my vehicle all week you could not diagnose and fix it! I was again stranded this time with 2 young children! I suggested the starter the first time & was dismissed! We have been loyal to Lima Auto Mall for a very long time! Please do better in that regard!
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- 3.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your feedback. We appreciate your loyalty to Lima Auto Mall and understand your frustration with the recurring issue. It's concerning to hear about your experience, especially with young children involved. Our team encourages you to reach out to us directly so we can address your concerns and ensure that your vehicle is in top-notch condition. Your satisfaction is important to us, and we are committed to improving our service. Thank you for bringing this to our attention. Sincerely, The Lima Auto Mall Team
They got my car done pretty fast, which I was surprised. I expected to be there longer, but it’s an oil change and rotation of the tires so I was like shocked but impressed because they are way faster than Raabe Ford.
They got my car done pretty fast, which I was surprised. I expected to be there longer, but it’s an oil change and rotation of the tires so I was like shocked but impressed because they are way faster than Raabe Ford.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your wonderful review, Merry! We’re thrilled to hear that you were impressed with the speed of our service at Lima Auto Mall. It’s great to know we exceeded your expectations for your oil change and tire rotation. We appreciate your kind words and hope to see you again soon for your next service! Sincerely, The Lima Auto Mall Team
This is the second vehicle I've purchased from them. Great communication and excellent customer service. Highly recommended!
This is the second vehicle I've purchased from them. Great communication and excellent customer service. Highly recommended!
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- 5.0
- Does recommend this dealer
- Shopped for a used car
Thanks for sharing how things turned out, Khrista! We truly appreciate your loyalty and are happy to hear about your great experience at Lima Auto Mall. It's wonderful to know that our communication and customer service met your expectations. We look forward to assisting you again in the future and thank you for recommending us! Sincerely, The Lima Auto Mall Team
Had me in and out quickly for a reasonable price. Definitely would go back again.
Had me in and out quickly for a reasonable price. Definitely would go back again.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your wonderful review! We’re thrilled to hear that you had a quick and positive experience at Lima Auto Mall. We appreciate your feedback and look forward to welcoming you back again soon! The Lima Auto Mall Team
Eric was knowledgeable , courteous and friendly and very honest! Could not ask for any more!!!
Eric was knowledgeable , courteous and friendly and very honest! Could not ask for any more!!!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your wonderful review! We’re thrilled to hear that you had such a positive experience with Eric at Lima Auto Mall. His knowledge, courtesy, and honesty are truly valued. We appreciate your feedback and look forward to welcoming you back for your next visit! Sincerely, The Lima Auto Mall Team
Service center was nice and polite and got me a ride home so I could take my dog out to go potty.
Service center was nice and polite and got me a ride home so I could take my dog out to go potty.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your wonderful review, Kathy! We are glad to hear that our service center team was polite and accommodating, ensuring you had a ride home to take care of your dog. At Lima Auto Mall, we strive to make our customers' experiences as comfortable as possible. We appreciate your feedback and look forward to seeing you again! Sincerely, The Lima Auto Mall Team
Everyone was very pleasant and helpful. I had heard nightmare stories about how long it takes to go through the purchase process, but this was not the case at all. Thank you
Everyone was very pleasant and helpful. I had heard nightmare stories about how long it takes to go through the purchase process, but this was not the case at all. Thank you
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Sincere thanks for this generous feedback, Jack and Sandy! We’re glad to hear that your experience at Lima Auto Mall was pleasant and efficient. We strive to make the purchasing process as smooth as possible. We appreciate your feedback and hope to see you again soon! Sincerely, The Lima Auto Mall Team
Being offered a truck wash would have been nice!!!! nine words is enough for me~
Being offered a truck wash would have been nice!!!! nine words is enough for me~
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- Overall experience
- 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your feedback. We appreciate your input and understand that a truck wash would have enhanced your experience. Please feel free to reach out to us at Lima Auto Mall if you have any further suggestions or concerns. We value your thoughts and hope to see you again soon. Sincerely, The Lima Auto Mall Team