New 888-229-4823 Dealer Website
Used 888-229-5946 Email Dealer
Service 877-660-8802

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Sales 9:00 AM - 6:00 PM
Service 8:30 AM - 5:00 PM
Mon 9:00 AM - 8:00 PM
Tue 9:00 AM - 6:00 PM
Wed 9:00 AM - 6:00 PM
Thu 9:00 AM - 6:00 PM
Fri 9:00 AM - 6:00 PM
Sat 9:00 AM - 5:00 PM
Sun Closed
Mon 8:30 AM - 5:00 PM
Tue 8:30 AM - 5:00 PM
Wed 8:30 AM - 5:00 PM
Thu 8:30 AM - 5:00 PM
Fri 8:30 AM - 5:00 PM
Sat Closed
Sun Closed
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Reviews

5.0
Average based on 140 reviews
  • Friendly, helpful employees. Great price.

    I had been searching for a particular used car (make, model, color, features, etc.) for a while. A car with the exact features I was looking for s...

    Dealer Response

    Thank you for your business. I'm glad we were able to provide to you, the kind of exceptional experience that we strive for with every customer. D...


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    I had been searching for a particular used car (make, model, color, features, etc.) for a while. A car with the exact features I was looking for showed up on my Autotrader.com search from Lima Auto Mall on a Friday after hours. Not only was it exactly what I was looking for, but it was also priced about $500 lower than other similar cars I had found, including a local one in a color I didn't like as much with 4000 more miles on it. I sent an e-mail inquiry, not expecting to hear back until at least the next business day, but was surprised to get a response right away (again, this was after closing time on a Friday night). Dave Osbon and I communicated effectively over e-mail several times over the weekend and by Monday morning had agreed upon a selling price and financing. I live 240 miles away, so I needed to make sure everything was set before making this long drive. When I got there the only surprise was that they had actually managed to get me an even lower finance rate than we had previously agreed upon, so it was a pleasant surprise. The car was lacking a front license plate bracket (needed in my home state), so I was again pleasantly surprised when they offered to buy one and have it sent to me free of charge. It would have been easy to say this wasn't included and try to charge me the $15 suggested retail price for it, plus shipping, but they didn't. The car was in perfect shape, just as described, and I love it. They have called and e-mailed a couple of times to make sure that I am still 100% satisfied, which I am.

    Shopped for a new car
    Shopped for a used car
    Does recommend this dealer
    Did make a purchase
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    Dealer Response

    Thank you for your business. I'm glad we were able to provide to you, the kind of exceptional experience that we strive for with every customer. Dave is one of our newest employees and has already shown a strong passion for great customer service and works hard to make sure they have all the information they need to make an informed purchase decision. Our non-commissioned staff really focuses on making sure you get the right car, rather than focusing on dollars. Its created a very relaxed environment both for the staff as well as the customer and we've seen tremendous results from it. It just goes to show you that no matter how far away you live, great customer service and a great deal can be attained when working with the right people. We appreciate your business very much and hopefully we will be able to serve all of your future vehicle needs as well. Thank you.


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  • Thank you

    Thank you, Cameron and Lima Auto Mall! You continued to search for the vehicle that would meet our specifications. I appreciate your continued c...


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    Thank you, Cameron and Lima Auto Mall! You continued to search for the vehicle that would meet our specifications. I appreciate your continued commitment in helping us. Our crazy, busy life didn't make it easy! You were very respectful of our time and extremely helpful!

    Shopped for a used car
    Does recommend this dealer
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Oustanding service

    service department is outstanding from time you call to time car is tepaired they go out of there way to help you


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    service department is outstanding from time you call to time car is tepaired they go out of there way to help you

    Came in for service or repair
    Does recommend this dealer
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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Service & Repair

About Our Dealership

Dealer on Cars.com since January 2008

At the Lima Auto Mall, we have worked to develop programs with our lenders that allow our clients to get into reliable vehicles even on very tight budgets. Don't let a previous bankruptcy, negative equity, defaulted loans, or missed payments, keep you from getting the vehicle you need. Our Process finds solutions to the problems that are keeping you stuck in a vehicle that you either don't like, can't afford, or is no longer meeting your needs. Give us 30 minutes of your time to show you the way out and start driving a nicer, newer vehicle today!

"For 100 years. Your friends in the car business; Right on the corner, and ALWAYS right on price!"