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Reviews

Average Ratings

4.7
172 lifetime reviews. Includes reviews of City Automall from DealerRater.com
  • 2015 Toyota Avalon - used

    We were looking for a used car, preferably a smaller sedan. However, we found a well appointed Toyota and ended up with it. BUT, one of the list...

    Dealer Response

    Thank you guys so much for the great review! If you need anything else down the road please let us know. We loved the donuts!!!


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    We were looking for a used car, preferably a smaller sedan. However, we found a well appointed Toyota and ended up with it. BUT, one of the listed features was actually NOT on the car. After a visit to the dealership and an email, we got the attention of the Customer Service Manager. He took care of the problem in good fashion. We marked Customer Service at 9 as it took us a couple contacts before we got someone to listen. We marked Buying Process at 9 as it took a bit longer than we would have liked. Bottom line, we are now very happy with this purchase and are satisfied with the entire transaction...esp. Customer Service. P.S. We recently recommended this dealership to two friends.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank you guys so much for the great review! If you need anything else down the road please let us know. We loved the donuts!!!


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  • Mom's Car
    June 23, 2017

    Derry Smith was great!!! He walked us through the process and made sure we were comfortable with everything. Upon arrival, Derry had the vehicle...


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    Derry Smith was great!!! He walked us through the process and made sure we were comfortable with everything. Upon arrival, Derry had the vehicles we were going to test drive ready to go. Would definitely buy from again and will be referring others to him as well.

    Does recommend this dealer

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  • Robert Salesman lives up to his name!
    June 19, 2017

    Robert and the team at City Auto Mall got me into the vehicle I've wanted for years! I went to test drive a Nissan Pathfinder on a Saturday and Ro...


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    Robert and the team at City Auto Mall got me into the vehicle I've wanted for years! I went to test drive a Nissan Pathfinder on a Saturday and Robert told me I'd be driving home with it that day and I did! He was friendly and followed back up with me a few days later to check on the purchase. Something rare these days. The finance team worked with their lenders to find me the best rate and deal that worked for my budget. Overall a great experience and would recommend to anyone.

    Does recommend this dealer

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  • Thank you
    June 19, 2017

    A huge thank you to the staff of city ford, especially Chad morris for going above and beyond to make the purchase of my first car a fun and easy ...


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    A huge thank you to the staff of city ford, especially Chad morris for going above and beyond to make the purchase of my first car a fun and easy experience.

    Does recommend this dealer

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  • Derry was very friendly and helpful.
    June 18, 2017

    The only thing about the quality of work was the detailing was not completed when we closed the deal on the car. Otherwise it was an excellent ex...


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    The only thing about the quality of work was the detailing was not completed when we closed the deal on the car. Otherwise it was an excellent experience. This was not Derry's fault. He did an excellent job showing the car and answering our questions.

    Does recommend this dealer

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  • Very responsive and went above and beyond!
    June 17, 2017

    Joe at City Automall was very friendly and responsive. He answered all my questions and provided ample information to help me make my decision! I ...


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    Joe at City Automall was very friendly and responsive. He answered all my questions and provided ample information to help me make my decision! I could tell Joe wanted to make sure I was fully informed and satisfied with my choice. Top notch customer service!

    Does recommend this dealer

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  • Car buying.
    June 16, 2017

    Super service. Chad went above and beyond to make sure we got what we were after. Quick transaction. Would highly recommend this dealership to jus...


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    Super service. Chad went above and beyond to make sure we got what we were after. Quick transaction. Would highly recommend this dealership to just about any one.

    Does recommend this dealer

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  • Very helpful!
    June 16, 2017

    Robert was very helpful and knowledgeable about the vehicle I purchased. I found what I wanted right away and didn't feel pressured. Great service...


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    Robert was very helpful and knowledgeable about the vehicle I purchased. I found what I wanted right away and didn't feel pressured. Great service and very friendly!

    Does recommend this dealer

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  • Customer Experience
    June 16, 2017

    We appreciate the professional and friendly service at City Chevrolet. Robert understood what we were looking for and delivered along with follow...


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    We appreciate the professional and friendly service at City Chevrolet. Robert understood what we were looking for and delivered along with following up by contacting us to make sure we were completly satisfied.

    Does recommend this dealer

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  • I have been going here for my auto needs for years and they
    June 15, 2017

    I am always happy with the service that I receive at this dealership. Everyone is very knowledgeable, professional, and friendly. If I express wha...


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    I am always happy with the service that I receive at this dealership. Everyone is very knowledgeable, professional, and friendly. If I express what I am looking for or need assistance with anything, they listen and give me exactly what I need. I am most pleased with my recent purchase and don't plan on going anywhere else.

    Does recommend this dealer

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