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Shepherd's Chevrolet GMC of Rochester Inc

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (87 reviews)

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (87 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Shepherd's Chevrolet GMC of Rochester Inc from DealerRater.

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vecile purchase

it was a very easy, simple process. customer service was well done with a friendly staff.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process 4.0
  • Quality of repair
  • Overall facilities 4.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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2016 Malibu

Great guy, very nice, worked with me. Went above and beyond.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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GREAT FAST AND FRIENDLY SERVICE.

GREAT DEALERSHIP IF I NEED TO BUY ANY MORE CARS I WILL BE BACK HERE.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Very nice, clean place.

Everything was quick and easy. I first came in to look at a truck and they had me test driving it and Ioved it. I came back in a few days later and bought the truck.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 3.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Great experience!

We had a wonderful experience. Andrew Riddle was our salesman and he did a great job helping us! We have also had oil changes and repairs done there. Kenny was very helpful as well!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Didn't buy a car but the salesman was great!

I contacted this dealership to learn more about a 2006 Honda Civic they were selling. Steve talked to me on the phone. Although I didn't buy that civic, I would definitely recommend them because Steve was very easy and reasonable to work with.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Bought a used F-250, 2008.

We needed a used F-250 for our business. Shopped on CARS.com and found this one. A better deal that we had hoped, as we didn't want to replace our 2005 F-250, but after a texting driver totaled the truck for us, there we were. The people at Shepard's were great, the truck was in excellent condition at a good price, and the whole transaction took less than an hour. We drove two hours up, and two back, and the experience was outstanding. Good people to do business with.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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