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Shepherd's Chevrolet GMC of Rochester Inc

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (87 reviews)

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (87 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Shepherd's Chevrolet GMC of Rochester Inc from DealerRater.

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2013 GMC Yukon Denaili

John Eisemann sold us our vehicle and also sold our daughter hers. We had great service and would recommend him to anyone looking for a new vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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2015 Spark

We've used Shepard's for years. Got my last car with them as well. Thanks guys. Also, thanks for staying late for those last minute shoppers. John Eisemann is the man.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Eclave

John Eisemann was helpful, and the purchasing process was quick.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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1999 Ford Contour

Nice cars. Nice car lot. Love the car. Great easy service. 1st car I looked at I bought because the service was great and they knew what I was wanting. This car is bought as a gift for my 17 year old daughter. She is going to absolutely love it. Over all awesome experience today.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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03 Silverado from Andrew Riddle

After going to numerous places trying to get a vehicle, we landed at Shepherds. Wishing we wouldn't have wasted time at other places, the overall quality service wasn't even comparable. Our salesman, Andrew Riddle, went out of this way to make everything smooth and easy from the initial phone call about the truck, to handing us our keys to walk out the door in MY NEW TRUCK!!! Isaiah handled our paperwork flawlessly and the Mark helped with anything in between. I LOVE MY TRUCK AND I LOVE SHEPHERDS!!! They earned a lifelong customer and I will be telling all my friends and family about the treatment I was served. Highly recommend the dealership and Andrew Riddle!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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2012 F150

Great experience!! The Sales team at Shepherds worked hard to meet all of my expectations!! John E. was a pleasure to work with!

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Aaron Wilson @ Shepherd's

Dealing with Shepherds Chevrolet Buick was a blast, this was our 2nd vehicle we have purchased here, And highly recommend anyone in the market for a vehicle to stop here first! It will save you a lot of time and money! Our first and our last stop when we want to buy a new and used vehicle!!!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Pre-owned purchase

We were in the market for a pre-owned van. We saw the 2015 Town and Country on Shepherd's lot. We liked what we saw, so we visited their website. The price quoted on the website was consistent with what we were looking to pay. It was simple to schedule a test drive. After driving the vehicle and meeting with Andrew, he came to us with a quote. That price matched the price on their website. The whole process was very straight-forward. We appreciated that the staff treated us with respect and presented us with fair figures. That's how we approach doing business and would look to Shepherd's for our vehicle buying needs in the process.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Aaron at Shephard

Excellent customer service. I am very satisfied with the service and experience at Shepard.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Bought a car from John E. Wonderful.

This was the best experience purchasing a car I have ever had.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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