Kendall Chevrolet GMC of Eugene

I just had a terrible experience at this dealership. The salesman was Jacob. He was fine showing me a Sierra truck. The sticker price was 65,000. His lines were all scripted when it came time to negotiate. They offered me at least 2-4 grand below what Kelly Blue said my Toyota truck was worth. They refused to negotiate on the Sierra, sticking to the sticker price. So I walked out and he followed me out to my truck and said to me, "Were you this mean selling homes?" Our other car is a GMC caddy so I was shocked to receive this treatment as a GMC client. We will not ever go back to this dealer. A shame since our GMC dealership in Sacramento was wonderful!

Awesome service, solid price, professional approach. Our experience w Andrew Brown was straightforward, fact-based, accommodating and well orchestrated. This was particularly important since we came over from Bend for our vehicle. Would highly recommend.

Always provide a great deal when purchasing a new vehicle. Eric the salesman we have dealt with is always low pressure and gets us what we need. Service department has always been professional and completed all work before the estimated time.

Our salesman was very helpful. Even being new he tried his hardest to get the right vehicle for me. The purchasing process was pretty painless. I?m very happy with my new car.

Sweet as pie on the phone, but no help when you arrive there. The clerks clearly are more interested in chatting with each other than actually deigning to speak to you, and then immediately want to hand you off to some one else. Why is there no one person to specifically greet and direct people? It's customer service 101. Hope you have lots of time to waste; this is a business that is more than happy to keep you waiting.

My experience with the sales and service staff at Kendall Chevrolet has been nothing but amazing! I always feel like I’m the only one there and with these new statewide guidelines for social distancing, I felt safe and was comfortable knowing the staff at Kendall Chevrolet had my health as a top priority. I visibly witnessed staff disinfecting high traffic touch points and was even greeted upon arrival to disinfect my door handles. Very impressed and coming from a hospital EVS employee. I know clean! In closing, rest assured Kendall Chevrolet not only has the best staff and vehicles in the greater eugene/Springfield area they truly are here to help. So if you’re in the market or on the fence, Kendall Chevrolet is the place!!! Thank you Kendall Chevrolet!!!

No pressure on any decision I made, i was interested in 3 different cars was able to test drive all 3. Everything was up front and no surprises.

Kevin made sure my car was all safe after I came in for service due to a potential recall on my vehicle, he's great!

This review is for Gaston, the salesman and new car manager at Kendall Chevrolet who went above and beyond to serve us after we bought a 1500 Ram from him in 2018. He did a superb job of negotiating the deal for us and then told us to let him know if we ever needed help with anything in the future. These were not just words or empty promises. We had trouble with the transmission and Gaston made sure we got the repairs needed. Then this year the third brake light began leaking, letting water into the cab and we went back again, and again Gaston helped us even though our warranty didn’t cover leaks or water damage. He got authorization to pay for almost all the repairs and damage, which helped us out immensely! He is one in a million as a salesman and someone who goes way beyond our expectations in making sure we are satisfied with the truck we bought. We will be buying our next car from him because he truly stands behind what he sells!

I had my vehicle taken in to the shop on 1/30 it wouldn't start, so had to have it towed. The person I worked with was super friendly, she told me that my vehicle would get in right away. Come to find out that it didn't get started on until the following Monday morning, even then there were 3 call ins so it was the end of the day before anything happened. I felt like it was just one thing after another, and it was. I just got back my car yesterday 2/11/20. No loaner that you guys offer, so I had a rental, super spendy. I also understand why you guys have a case manager per customer but when you want an update on your vehicle and that person is busy why cant another tech or person like, give an update? That was frustrating for me when I would call in. I brought my vehicle in two weeks prior to when this last visit was because of a service light coming on, and they couldn't even find the issue when it was in. I received a call from my case manager at the end of the service from my last visit and he said that the light had came on and they could go after the problem for another 150, plus what ever was wrong. Why didn't they just dress all the issues together with the first diagnostic run? I denied that part and took back the car because when I had called later in the day they again had not looked at it and I would have been the next day until they could get to my vehicle.