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Lithia Ford of Missoula

(367 reviews)
Visit Lithia Ford of Missoula
Sales hours: 8:30am to 7:00pm
Service hours: 7:00am to 7:00pm
View all hours
Sales Service
Monday 8:30am–7:00pm 7:00am–7:00pm
Tuesday 8:30am–7:00pm 7:00am–7:00pm
Wednesday 8:30am–7:00pm 7:00am–7:00pm
Thursday 8:30am–7:00pm 7:00am–7:00pm
Friday 8:30am–7:00pm 7:00am–7:00pm
Saturday 9:00am–7:00pm 9:00am–5:00pm
Sunday 11:00am–6:00pm Closed
2019 state dealer award
View 4 awards
2019 state dealer award 2017 state dealer award
2019 consumer dealer award 2017 consumer dealer award
New (888) 353-1765 (888) 353-1765
Used (888) 345-4774 (888) 345-4774
Service (877) 232-5911 (877) 232-5911

Reviews

(367 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Lithia Ford of Missoula from DealerRater.

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Clay is your man

I've been into the Lithia shop many times over the years and Clay has always done a great job taking care of whatever I need. This shop is outstanding!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
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Dealer response

Thank you for the review Larry, we genuinely appreciate the feedback!! Well done Clay, your team is proud of you and your consistent efforts in customer service.. Thanks, Shane Morinville Lithia Ford of Missoula

F350 dually

A great service and matching cost for a 6.7 Diesel. Also they had a small repair that was fully covered under the warranty which didn't cost a dime and very timely for having to order parts

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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2016 F 150 4X4 5.0 V8 Helena Mt.

Purchasing our Truck was a pleasent experience. The staff was very personable & professional. I would come back in the future to purchase my next Truck.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Positive Buying Experience

I recently bought a new vehicle with Lithia, the seemed to go above and beyond in working with me on my trade and finding the right vehicle to fit my needs. It was a painless transaction.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thanks for the review.... Our goal is and will always be to provide a level of service that is top notch... We will be here to continue to serve all of your automotive needs....Nolan Fisher GSM

Great experience

Salesman did a great job delivering what I wanted and was timely in doing so.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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2016 Explorer Limited

Great service, great price, informative walk through paperwork. Thanks Eric & Company!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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oil change

Oil change was done promptly. Garage Did check on other needs, put new wipers on car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Vehicle Maintenace

The customer service was great, the quality of the work done was better than expected and I believe the cost for what I paid for was better than most areas around town.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Oil change

The oil change and checkup was fine, with a good price.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Routine service checkups.

I am very pleased that the service department at Lithia Ford is very thorough in checking all aspects of a routine service checkup. I have always had excellent service and appreciate the extra time they take to explain what they wish to do. I can honestly say that I've been going to the Ford dealership in Missoula for over 10 years, and have had absolutely no problem with them. Being a woman, I do not know exactly what is under my hood, but the service department does not hesitate to tell me what they want to do. I have never declined their recommendations, because I am a firm believer that if you keep your car in good shape, it will last longer.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.