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(234 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of BMW of Eugene from DealerRater.

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The whole Team at BMW of Eugene is World Class.

The whole Team at BMW of Eugene is World Class... From top to bottom ...Number #1

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
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Dealer response

Thanks so much for the review. We look forward to your next visit to BMW of Eugene!

Straightforward buying process.

Straightforward buying process. Would have liked more flexibility on negotiating considering car conditions but overall fair deal. Post sale service was excellent in that the car was delivered to me , and then I requested some paint buffing for scratches they had missed and they took care of it for no cost.. happy about that and the service overall was professional and very good.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
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  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your experience with BMW of Eugene, Malcolm! We're glad to hear that the post-sale service met your expectations and that our team was able to assist with the paint buffing. We appreciate your feedback on the negotiation process and will keep it in mind as we strive for continuous improvement. Enjoy driving your new car!

James Walker is the greatest.

James Walker is the greatest. I can depend on him for anything. He gives me peace of mind.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We're elated to hear that James has earned your confidence! Thank you for being a BMW of Eugene customer!

Your service department is lucky to have Ashley she is an

Your service department is lucky to have Ashley she is an exceptional employee. She's always very helpful and provides me with information so I can understand what is going on with my car. I don't have a good understanding of cars but with her help I feel confident that my car is is in good running order.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We're delighted to hear that Ashley has been so helpful and informative during your visits to BMW of Eugene, Cole. It's great knowing you feel confident about your car's condition with her assistance. Thank you for sharing this positive feedback!

Such a great experience The service department and in

Such a great experience The service department and in particular Mike, were awesome as usual! Thanks!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We're delighted to hear that Mike and our service department at BMW of Eugene provided you with a great experience! Thanks for the shoutout, and we look forward to serving you in the future.

Good customer service, with a smile; excellent car wash

Good customer service, with a smile; excellent car wash and snacks. You guys rock BMW.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Thank you for leaving BMW of Eugene a five-star review! Service with a smile is what we strive for. See you on the road!

Amazing customer service was outstanding and so friendly

Amazing customer service was outstanding and so friendly drop off my truck and it was fixed in a timely manner keep up the outstanding service.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We're delighted to hear that you had an amazing experience with our team at BMW of Eugene! Thank you for your kind words, and we're glad we could get your truck fixed promptly. We look forward to serving you again in the future!

Ashley was great and took very good care of getting my

Ashley was great and took very good care of getting my Sons BMW all fixed up. Thank you Eugene BMW and Ashley for making his first service appointment great.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

We're delighted to hear that Ashley provided excellent service for your son's BMW at BMW of Eugene. Thank you for trusting us with his first service appointment, and we're here whenever you need us!

Ashley was ver nice, but professional.

Ashley was ver nice, but professional. She explain everything that needed to be done correctly. She was polite, and friendly .

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We're delighted to hear that Ashley provided such a professional and friendly experience at BMW of Eugene. Thank you for sharing your positive feedback!

Everyone is always super friendly here and they’ve taken

Everyone is always super friendly here and they’ve taken great care of my cars over the years. I have tried taking my car elsewhere in the past and that was a big mistake that I won’t repeat. Thanks BMW!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We're delighted to hear that our team at BMW of Eugene has consistently provided you with excellent service over the years. Thank you for your trust and loyalty, and we're always here whenever you need us!