Reviews
Write a reviewService Department
Customer service for service department is awful!! You have to call at least twenty times to try to get someone on the phone and you can leave as many messages as you’d like, they’ll NEVER call back. Service always takes hours/days longer then they say it will. Would never recommend this service department to anyone.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Very poor service from Julie Thompson
I went to the BMW for service recently and was first greeted by a representative who is french (unfortunately don't know his name) but he was extremely approachable, likable, friendly, and helpful. Very good service from him. I was also helped by one of the employees named Sai. Very friendly and helpful the whole time. Sadly, I received very poor service from Julie Thompson. I never like to throw people under the bus by name like that but she responds to the customer in an aggressive manner - very defensive, does not seem interested at all in actually helping you solve the problem. Not helpful and just not friendly.. I saw how she also spoke to one of the employees and it was with a very harsh tone. Unfortunately, this is the only BMW in Midland but if I have an opportunity to travel somewhere close by for my next service, I will. I'd rather drive a bit farther than have to work with Julie and be treated poorly for no reason.
- Customer service 2.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
I'm sorry to hear your experience at Sewell BMW wasn't what you expected. We strive to make everyone who walks into our store feel valued, and we did not hit that mark with your visit. Thank for the kind words on Leo, and Sai I will make sure to let them know you enjoyed your time with them. Now, for the poor experience in our service department, we hope you give us the chance to make it right. Our service manager, Efrain Ramirez, would like to reach out to you personally so we can earn your trust back. Once again, we apologize for your experience.
Never contacted me back about a Volvo xc90
I inquired several times about the used Volvo XC90 via email and text but never got a response which was unfortunate. Going to go elsewhere
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Simply the best
Midland might be a small little poo hole. But the BMW dealership there is Simply the Best. I bought my car there in 2010 and picked it up in Germany. Terry Lawson became a good friend and a wonderful human being. Service was spectacular. Loved going there.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Great dealership!
Great dealership to do business with. Easy transaction. Great car at a great price!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you!!
Everyone here is very helpful. I came from Sarasota, FL to BMW with my car and had to get something fixed and they got right to it. Thank you all!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
above and beyond
Lionel Coquard, my salesman, was very communicative and helpful throughout the process. He went above and beyond to obtain the vehicle I wanted.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Great price! No need to go to Dallas!
Being from Midland I thought I had to travel to Dallas to find a competitive price but after comparing prices there is no reason to travel or to buy out of town. Very professional staff as well
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
looking for used convertible
Found the car I'd luv to drive,but the wouldn't deal with me... Offered cash... no deal.
- Customer service 2.0
- Buying process 1.0
- Quality of repair —
- Overall facilities 4.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
We sincerely appreciate your comments. There is no excuse for this and we can assure you that this is a rare occurrence. We make every effort to deliver a positive buying experience. We regretfully missed the opportunity to earn your business, and for that we sincerely apologize. If there is anything we can do for you, please contact me directly at (432) 522-5900 or daniel.sanchez@bmwpermianbasin.com. Thank you, Daniel Sanchez