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Mullinax Ford of Olympia

(760 reviews)
Visit Mullinax Ford of Olympia
Sales hours: 9:00am to 7:00pm
Service hours: 7:30am to 5:00pm
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Sales Service
Monday 9:00am–7:00pm 7:30am–5:00pm
Tuesday 9:00am–7:00pm 7:30am–5:00pm
Wednesday 9:00am–7:00pm 7:30am–5:00pm
Thursday 9:00am–7:00pm 7:30am–5:00pm
Friday 9:00am–8:00pm 7:30am–5:00pm
Saturday 9:00am–8:00pm Closed
Sunday 10:00am–6:00pm Closed
2019 consumer dealer award
View 1 awards
2019 consumer dealer award
New (866) 969-1221 (866) 969-1221
Used (866) 974-9438 (866) 974-9438
Service (866) 979-3061 (866) 979-3061

Reviews

(760 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Best experience I've ever had buying a car.

Best experience I've ever had buying a car. I felt at home and the deal I got was amazing. I'd definitely refer people to this dealership.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your fantastic review, Terisford! We're delighted to hear that you felt at home during your car-buying experience with us and that you received an amazing deal. Your referrals mean a lot to us, and we're here to assist anyone you send our way.

Sales people don't seem to care if they sell any cars.

Sales people don't seem to care if they sell any cars. 4 o'clock on a Friday and not one sales person asked if I needed help.

Rating breakdown (out of 5):
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  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We're sorry for the oversight you experienced at Mullinax Ford of Olympia. Customer satisfaction is important to us, and we'll address this issue with our team to improve our service. Thank you for sharing your feedback.

Dealer and salesman Sef went above and beyond to make our

Dealer and salesman Sef went above and beyond to make our purchase pleasant and enjoyable. The issues with the vehicle we purchased were totally resolved to our satisfaction.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your review! We're delighted to hear that our dealer and Sef went above and beyond to ensure your purchase was pleasant and enjoyable. It's great to know that any issues with your vehicle were resolved to your satisfaction. Your positive feedback is greatly appreciated, and we're here to continue providing excellent service.

Extremely pleased with our experience with Jim Mohling

Extremely pleased with our experience with Jim Mohling and the rest of the team. Up front pricing and trade in value was top notch.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your excellent review, Vickie! We're so glad to hear you had a pleasing experience with Jim Mohling and our team, and that you found our upfront pricing and trade-in value to be top-notch. Your satisfaction is our highest priority!

The experiance was excellent.

The experiance was excellent. The staff was friendly. They held my car for me for 3 months untill I was able to pick it up.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your excellent review, Andy! We're delighted to hear about your positive experience with our friendly staff and their willingness to hold your car for you until you were ready to pick it up. Your satisfaction is very important to us, and we're glad we could accommodate your needs.

As with the other Ford vehicles I and family purchased at

As with the other Ford vehicles I and family purchased at Mullinax was treated well and not got the run around with misc fee's and nonsense common with other dealers and brands. Came away with a new 2023 Escape Hybrid @ 0% ford financing for 5 years and a good trade in acv for our 4 year old jeep. Thank you again Brian and Austin.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for your review, Spokanemac! It's great to hear that your experience with us was straightforward and free of the usual hassles, continuing the positive trend from your previous purchases. Securing a new 2023 Escape Hybrid with 0% financing and a satisfactory trade-in value for your Jeep is fantastic. We appreciate your thanks to Brian and Austin and look forward to assisting you and your family in the future.

I picked up my new 2024 Bronco this afternoon.

I picked up my new 2024 Bronco this afternoon. Chandler helped me order it in November and walked me through the whole purchase process and vehicle orientation. I am very pleased with Chandlers easy no push professionalism and Mullinax as a whole. Very friendly honest people.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your positive review, Kahbear! We're thrilled to hear about your satisfying experience with Chandler and the seamless process of ordering and picking up your new 2024 Bronco. Your kind words about our team's professionalism and honesty are greatly appreciated.

Extremely friendly, helpful, and efficient.

Extremely friendly, helpful, and efficient. They went above and beyond all my expectations. Even with supply chain issues their attitude was always upbeat and positive. Showed real 'team effort' in getting my truck readied and delivered

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for your wonderful review, Jim! It's fantastic to hear that our team exceeded your expectations with their friendliness, helpfulness, and efficiency, despite the supply chain challenges. Your acknowledgment of their upbeat attitude and team effort in preparing and delivering your truck is greatly appreciated. We're here for you anytime!

Scammers.

Scammers. Through and through. They lie and cheat. They give you every excuse in the book as to why they can't deliver simple paperwork -- nearly came down to them claiming the dog at it. They refuse to take responsibility for delivering defective goods. If you go here, you will be cheated.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We sincerely apologize for your recent experience and want you to know that we take your concerns very seriously. Our primary aim is to provide top-notch customer service, and we deeply regret falling short of your expectations. To assist us in investigating the matter further and addressing any specific issues you encountered, we kindly request your information and details regarding the incident or concerns you've raised. Your feedback holds great importance to us, and we are committed to rectifying all aspects of your experience. We understand the inconvenience this may have caused you and are fully dedicated to resolving this promptly. Please do not hesitate to reach out to me directly if you have any further questions or concerns. Thank you for bringing this matter to our attention. Sincerely, Zach Dodge General Manager Mullinax Ford of Olympia Phone: 360-943-9300 Email: zdodge@MullinaxFord.com Website: mullinaxfordolympia.com

After multiple days and many tens of hours of searching

After multiple days and many tens of hours of searching nationwide I purchased my truck from Mullinax Olympia. Most of the deal was done all the way from California on the phone and by email. Chandler was straight forward and honest. Answered every question I had and I never felt he was just telling me things I wanted to hear. He occasionally cautioned me with information I found disappointing but was what I needed to hear. When I flew to Olympia to pick up my truck he and his managers were completely prepared to finish the transaction. No surprises and no xx. Just down to business, a handshake and a farewell. It was awesome and I couldn’t be more pleased with my purchases

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your experience, Gerry. It's wonderful to hear how our team, especially Chandler, provided you with honest and straightforward service, making your long-distance purchase smooth and satisfactory. We're thrilled you're pleased with your truck and hope to serve you again in the future!