BMW of West Houston

The professionalism and kindness of the dealership representative (Michael) went above and beyond my expectations. I truly appreciate the honesty that Michael provided us throughout the whole process. I definitely recommend anybody to see him. I'll be back for my next vehicle.

Title: Unparalleled Excellence and Personalized Service at BMW with Jose Martell Review: In the realm of automotive excellence, it's not just the cars that set the standard but also the people who stand behind them. My recent leasing experience with Jose Martell at the BMW dealership has firmly reinforced this belief. Having embarked on my second journey with Jose, this time for the lease of a stunning 2024 BMW 330xi, I find myself compelled to share the exceptional service and personal attention that he consistently delivers. Three years ago, Jose was the guiding force behind my first lease, and the impression he left was nothing short of remarkable. His professionalism, combined with a genuinely warm approach, made what could have been a mere transaction into a memorable experience. This connection didn't just end with the lease; it evolved into a lasting relationship. Our consistent communication over the years wasn't just a courtesy follow-up, but a testament to his commitment to his clients. Navigating a move from Houston to Michigan presented its own set of challenges, yet the thought of partnering with anyone other than Jose for my automotive needs was inconceivable. His deep understanding of my preferences and his ability to align them with the best that BMW has to offer is a rare quality. This time, as I stepped into the dealership, it was like reuniting with a trusted advisor. Jose's knowledge of the BMW lineup is unparalleled, and his advice is always tailored to my lifestyle and needs. But what truly sets Jose apart is his innate ability to transform the leasing process into a seamless and enjoyable journey. His attention to detail, responsiveness, and transparency in every interaction assure confidence and peace of mind. It's evident that for Jose, this isn't just about leasing cars; it's about forging relationships and ensuring that each client's experience is as remarkable as the vehicles he represents. In an age where genuine customer service is a rarity, Jose Martell stands as a beacon of dedication and excellence. My heartfelt gratitude goes to Jose and the team for not just meeting, but exceeding expectations. I look forward to many more years of this wonderful partnership. To those considering a BMW, I cannot recommend Jose highly enough. Embark on this journey with him, and you'll discover it's not just about driving a luxury car; it's about being part of an experience where every detail is crafted with you in mind.

The sales guy was fantastic from beginning till the car was delivered. He updated me patiently and made sure I was satisfied with my choice of car. He even made sure i was thought how to operate my lovely BMW i5 by one of their specialist in the dealership. Great customer service and great car.

It's first time to purchase BMW. I feel it's good experience I've been have.

I loved the experience that I had at BMW West, everyone was super friendly and not push AT ALL.. EVERYONE that i encountered was super friendly from the moment I walked in the door. my sales person Raymond really made the process smooth and didn't make me feel like just another number. He is very knowledgeable and even after my purchase he has went out his way to answer any questions or concerns that I may have. I would definitely recommend BMW West for your next BMW purchase.

Ray made everything easy and was very understanding. He took his time and went through everything to make sure I understood everything.

Our sales person was great! I would recommend him to anyone I know looking for a new BMW!

Thanks to Ali make it so easy. Amazing car buying experience.I will definitely recommend to all my frind and family

Absolutely the worst service experience ever. I took my car in for three simple things: Oil change, new battery and to diagnose and potentially fix a sunshade that was inoperative. I was told that a software update was required to fix the sunroof shade that would cost $400+. I was skeptical, but the fateful decision to approve would result in me losing my car for over a week after waiting 6 hours at the dealership. The BMW West service center somehow screwed-up the software update and that rendered my entire car inoperative. After fixing their screw-up which required new parts (their cost), it did not fix the sunshade problem. This, of course, required another part and more time. As a bonus and departing gift, I had to reprogram all my car preferences. I accidentally left my garage door remote in the loaner car they provided and I couldn't have found a more disinterested team of service personnel in helping me locate despite a clear trail of custody for the loaner. Incompetence and insensitivity are not a winning combination. Again, the worst service experience ever and that is an extremely low bar since the two other BMW dealerships I've tried also provide terrible service.

Went to BMW West Houston to test drive the 2024 228 i.I am impressed how professional and approachable West Houston branch is.Regarding the car ,the exterior is amazing , i always love BMW and never faild me finally have one , my first ever BMW.I can say the car is realiable and safe .i just love it.