BMW MINI of Clear Lake

Purchased 2nd new BMW from the Clear Lake dealership. The GM (Randy Stine) sets a great tone for the entire team. Rare in my years to see so many great people staying at same dealership. Many nearing 10 and 20 years there. I think that’s Randy’s influence. I’ve had a great experience with the Service Department (David Tyson) and that was a huge factor in coming back to pickup a new 2026 X5 this week. The Service Department helped me get over 140,000 miles from my 2014 535i. If you visit, you will find Randy, the GM, in the service drop off bays, the sales floor and occasionally in the workshop. He is someone that comes across as a real person that wants customers to have a good experience. He’s a very sharp guy. The dealership is always very clean and organized. With this purchase I interfaced with Rachel Keefer (Sales Mgr), Stephen Flores (Sales) and Nathaniel Dickout (Finance). They were very professional and kind. Rachel set me up with an app code where our vehicle could be tracked at the factory through assembly and transport. Everyone is available through text, phone email. They will respond quickly to any questions and keep you apprised of your issues and completions. I bought my first new car in 1979 and subsequently have experienced a wide spectrum of dealerships and highly recommend this dealership.

Always great to work with the people here. Mr Strehl has always been extremely professional and knowledgeable about the vehicle and options for service.

Everything was highly professional, but the icing on the cake was Cheryl She was amazing, kind, and very helpful

Great customer service and support. On schedule for delivery. Clean areas while waiting for services.

Great staff , beautiful dealership ,, excellent inventory ! The staff works as one entire team, from services , parts , sales to their Management. They all work to give you the best experience.

Dear BMW Customer Relations, I am writing to express my profound gratitude for the exceptional service I received from Lucas at Clearlake BMW. My recent experience with him was a amazing he explain to me everything I needed to know about the issues with my vehicle. He informed me of how long it would take and when I should be expecting to pick up the car. Our first interaction, Lucas demonstrated an unparalleled level of honesty, integrity, and respect. He treated me with genuine care, listened attentively to my concerns, and ensured that my vehicle was serviced with the utmost professionalism. The work on my car was completed efficiently and correctly.Lucas's dedication to customer satisfaction and his ethical approach to service have truly have me an appreciation for what he does. He embodies the very best of what a BMW service experience should be, and I believe he deserves significant recognition for his outstanding work.

Very detailed, excellent customer service. This dealership values their customers and provides the necessary assistance that is needed.

Great service and you got my car back to me very quickly. Been a customer for a long time.

Rader Evans and clear lake BMW provided me with great service. Rader is the best consultant that this dealership has.

Had a great service visit today with service advisor William (Jamal) Russell. He's always friendly, effective, and straightforward.