Reviews
Write a reviewBest Experience I've Ever Had
Mike, I would like to take the time to thank you for your help in the purchasing of our "new" Chevy Traverse. The entire process was incredibly easy and you were wonderful to deal with. I have begun to recommend your dealership to others because the experience was the best I have had when buying a car, used or new. The wife loves the car and is extremely happy with my choice. Thanks again and look forward to doing business again in the future. Jay and Laura Rommelfanger Oshkosh, WI
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Worst Customer Service I Have Ever Experienced
I contacted the dealership requesting a test drive for one of their used vehicles. I live over two hours away and the dealer was aware of this because I had emailed him about the test drive. The dealer responded to the email very quickly and said that everything was great and he would see me the next day. The next day I went to the dealer and he instantly judged me as soon as I got out of my current vehicle and refused to let me test drive the vehicle I had driven over two hours to see even after he had previously confirmed with me that I could indeed test drive the vehicle. The salesman (Mike) was extremely rude and talked to me as if I was an idiot and even called me "foolish" simply because I would like to test drive the vehicle I was interested in without bringing in my potential trade in. This is by far the worst I have ever been treated by any salesperson.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Our apologies for not having met your expectations while visiting our dealership. Reliable Auto strives to provide each and every one of our customers a high level of customer service and it's obvious we failed to meet those standards during your visit. Lauren, we'd like to make this up to you. At your earliest convenience please contact us at 1-866-424-1150 so we can set up a time to talk. With numerous testimonials on our website thanking us for a great car buying experience, we're confident we can make your experience a great one too. We hope to hear from you soon. Thank You - Michael Shortall
Great Place To Purchase a Good Used Automobile
I have purchased and traded in my past to automobiles from Reliable Auto Sales in Sturgeon Bay. Mike Sr. and Mike Jr. are both excellent people to deal with. There is no pressure of any kind but on you, you can look at every car on their lot, and test drive them also. They beat the prices of the large car lots, and they stand behind what they sell. When ever I am in the market for another car or truck, this is the first place I look.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Honest, Reliable, and Quality Cars and People
I just bought a 2006 Toyota Highlander Hybrid from Reliable Auto last night. A father and son run the company, Mike, and Mike junior. 10 years ago when I bought my first car from them I found them not only to be honest& upfront, but nice, GOOD, relatable people. My grandma buys from Reliable, my uncles...and so do I. 10 years after my first purchase they still remembered who I am, as well as my family. After relentlessly searching for a quality car, I had seen their Highlander. Mike Jr. told me "no bologna Cali, you know me, and I will give you the best price I can on your car." Even after 10 years, of knowing Mike and Mike Jr. and 10 years after my first purchase, they continue to be honest, good hearted, RELIABLE poeple. They don't pitch sales to you, they are upfront, and you walk away knowing they did all they could to give you the best deal. Nothing but WONDERFUL things to say about Reliable Auto and Mike and Mike Jr. It says it in the name,they are RELIABLE. 5 stars all the way across the board, I would, with total confidence, recommend this dealer and sales men to ANYONE! I have never written a review before, but good, honest, hard work should NEVER go unrecognized, and they are well deserving! Thanks Mike and Mike Jr. I love my car and love that I got to work with you both again!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Wow! Thank you! Well we really appreciate your business very much. We know people can buy vehicles anywhere, so we really take it seriously to do everything the right way. Reliable has been here Since 1981 and will be here long into the future by doing GOOD BUSINESS with GOOD PEOPLE! Thanks again!
Great Dealer
I just purchased a new car from Reliable--blind. Not only did they tell me everything about the car, were very cooperative and I had a great buying experience.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase