Reviews
Upfront, honest, and fair.
I decided to purchase a vehicle halfway across the country as I currently reside in Seattle Washington. The impression that Rob my sales person gave me from our first conversation was very positive and prove to be the right decision to move forward with them. I recently flew out to sign paperwork and line up the transportation of the vehicle back to Seattle and it’s now on its way. I got to meet Peter, Rob, and Cole who were all extremely knowledgeable, professional, and made me feel great through the process. Thank you very much for your help to make this purchase come true! I will definitely keep you in mind for future needs and It would be a pleasure to offer a future referral if I come across any it would be a pleasure to offer a future referral if I come across any folks seeking a Land Rover vehicle. Thanks! AK
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
I apologize for the delayed response, but thank you for leaving such a wonderful review! I am so glad that you enjoyed your time with us, thank you again and happy driving!
Service
Excellent work. Efficient and customer oriented Service and dealership offered and executed very good and satisfactory work on current auto lease . Plan to continue leaving and doing business with above dealership.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
I apologize for the delayed response, but thank you for leaving such a wonderful review! I am so glad that you enjoyed your time with us, thank you again and happy driving!
New X3 M40i Purchase
A sincere thank you to the friendly Knauz team that assisted with my vehicle purchase. It was truly a fun and painless experience. Thanks again!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
I apologize for the delayed response, but thank you for leaving such a wonderful review! I am so glad that you enjoyed your time with us, thank you again and happy driving!
The Sound of Music
I recently bought a BMW X3 used from 2016 from Karl Knauz BMW. Rolly Davidson was the client advisor who I worked with through the process. He was professional, extremely knowledgeable and kind. Rolly made the experience positive and enjoyable. We shared stories about Austria and the Sound of Music as he has a photo on his desk from a visit to Salzburg, as my family vacation in that area each summer. I would highly recommend Rolly and Karl Knauz BMW to any potential car buyer. Mark Payne
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
I apologize for the delayed response, but thank you for leaving such a wonderful review! I am so glad that you enjoyed your time with us, thank you again and happy driving!
Purchase of used m550i
Very good experience end to end. Everything was ready and waiting and in perfect condition. The sales person was very knowledgeable as was the service tech (Brandon) who took me though the car.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
I apologize for the delayed response, but thank you for leaving such a wonderful review! I am so glad that you enjoyed your time with us, thank you again and happy driving!
Bought certified BMW
This was quick and I got exactly what I wanted right away and apparently the best price in the entire country according to auto trader. Service was better than I ever expected. I will head back when my wife needs a car.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
I apologize for the delayed response, but thank you for leaving such a wonderful review! I am so glad that you enjoyed your time with us, thank you again and happy driving!
Amazing, personalized service!
Peter and the Knauz dealership were incredibly helpful, kind and professional as I purchased my GLC300. Every interaction since then has been just as personal and great - dropping off the car for cleaning or service - they’re always great!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
I apologize for the delayed response, but thank you for leaving such a wonderful review! I am so glad that you enjoyed your time with us, thank you again and happy driving!
Great service.
Peter Polanski is knowledgeable, he explained me the car step by syep, his area of business is set up to discuss and answer all questions. The dealer is very pleasant and clean. The personal is courteous and respectfull. It is a great draler.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
I apologize for the delayed response, but thank you for leaving such a wonderful review! I am so glad that you enjoyed your time with us, thank you again and happy driving!
New Car Purchase
My car buying experience here at Knauz BMW was nothing short of amazing! I met with Dave Benk and let him know exactly what I was looking for, he showed me that and gave me a few more options that may have sparked my interest but never going as far as pushing me to buy. Nonetheless, I left with my first option and I am completely happy with my new 3 series! Most car buying experiences are horrible and dreading, especially having to sit there all day is no fun. I was in and out in no time! The longest part about this, was me trying to pick which car I was going to leave with! I will definitely return!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
I apologize for the delayed response, but thank you for leaving such a wonderful review! I am so glad that you enjoyed your time with us, thank you again and happy driving!
The Best Mercedes Service Center in Chicagoland Area!!!!!
The Best Mercedes Service in Chicagoland Area!!!!! Highly recommend to see Ben at service department if you want to be treated as a Mercedes Benz owner. Here's my experience with Ben. I have a 2018 Mercedes Benz GLE 550 E-Hybrid and it needs a starter battery. I went to Mercedes Benz Chicago at first hand. While the car was there for over 3 weeks, they have been kept telling me that due to my vehicle is a hybrid model, they need to special order the battery for me and never able to arrange a loaner vehicle for me. I have been calling and chasing them for 3 weeks with no proper customer service or EVEN FOLLOW-UPs. What a HORRIBLE SERVICE Mercedes Benz of Chicago!! Fast forward, I went to Knauz and met Ben, that totally changed my entire experience with Mercedes-Benz brand. He welcomed me warmly, asked me about what's the issue. I explained to him that the main battery need to be replaced and shared my horrible experience with him. Long story short, I came back the 2nd day, he told me he already locate the battery for me and things get even better from there. He brought a Blue GLE43 Coupe, plus it's in my favorite color. He somehow knows blue's my favorite color and able to give me this beautiful vehicle so that I can go ahead enjoy the weekend!! WHAT A NICE PERSON!! Overall, I have never experience a better service than this time, I really appreciate everything Ben done for me. He is a gentleman that will go forward and beyond to make sure you be treated properly when you service your Mercedes-Benz. Thumbs up for Ben, Thumbs up for Knauz Mercedes-Benz. I would highly highly recommend them to those of you who looking to service your Mercedes and want to be treated properly! Plus, they have the best loaner vehicles for you to choose from as well!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
I apologize for the delayed response, but thank you for leaving such a wonderful review! I am so glad that you enjoyed your time with us, thank you again and happy driving!