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Knauz Auto Park

(2,089 reviews)
Visit Knauz Auto Park
Sales hours: 10:00am to 8:00pm
Service hours: 7:00am to 7:00pm
View all hours
Sales Service
Monday 10:00am–8:00pm 7:00am–7:00pm
Tuesday 10:00am–8:00pm 7:00am–7:00pm
Wednesday 10:00am–8:00pm 7:00am–7:00pm
Thursday 10:00am–8:00pm 7:00am–7:00pm
Friday 10:00am–6:00pm 7:00am–6:00pm
Saturday 9:00am–5:00pm 8:00am–3:00pm
Sunday Closed Closed
2021 state dealer award
View 18 awards
2021 state dealer award 2019 state dealer award 2018 state dealer award 2017 state dealer award 2017 state dealer award 2017 state dealer award 2016 state dealer award 2016 state dealer award 2015 state dealer award 2014 state dealer award
2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (847) 371-3350 (847) 371-3350
Used (847) 371-3360 (847) 371-3360
Service (847) 984-0372 (847) 984-0372

Reviews

(2,089 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Knauz had the vehicle we were looking for! We setup the...

Knauz had the vehicle we were looking for! We setup the deal remote from three hours away and it couldn't have been smoother. Picked up the car in a minimal amount of time, even had time to train us on the features of the vehicle! Overall top notch experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Hi Nate, thank you for leaving this review. We're glad to hear that your experience working with Rolly, Brandon, & Scott was so efficient & enjoyable! We strive to make things easy & hassle-free, so it's great to receive your comments. Congratulations on your new BMW & thanks again for leaving your thoughts with us!

Worked with Rob Hill to trade in an old car and purchase...

Worked with Rob Hill to trade in an old car and purchase a new defender. I really appreciate how transparent he was in guiding me throughout the car buying process.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi Joey, thank you for leaving this review. We're thrilled to hear that you had a great experience working with Rob & Cole! Congratulations on your new Defender! We appreciate your business, as well as the five-star rating, & we're looking forward to the next opportunity to work with you!

Excellent Car Buying Experience

Worked with Rob Hill to trade in an old car and purchase a new defender. I really appreciate how transparent he was in guiding me throughout the car buying process.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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It was a great experience buying from Knauz. Everyone was...

It was a great experience buying from Knauz. Everyone was very helpful throughout the process. I would definitely recommend Knauz to my friends and family looking for a new car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Hi Akshay, thank you for leaving this review. We're so glad to hear that you had a great experience working with Peter, Juan, & Vijay! We greatly appreciate your business, as well as your recommendation. Congratulations on your new Mercedes-Benz & thanks again for taking the time to reach out to us. We're looking forward to the next opportunity to work with you!

Sam was extremely Nice and Knowledgeable! He was also...

Sam was extremely Nice and Knowledgeable! He was also very responsive which I appreciated because I live down south. I do not live in the State of Illinois. He won my trust. He walked me through the entire process of purchasing a car online with him and was even patient with me. He never seemed impatient. He did everything I asked even until the end. I LOVE my 2021 BMW X5!!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi Vanessa, thank you for taking the time to leave your thoughts with us. It's great to hear how much you enjoyed working with Sam to purchase your new X5! We strive to provide great service, whether it's online, over the phone, or in person, so we're thrilled to receive your comments! Congratulations on your new BMW & thanks again for your kind words. We appreciate you being part of the Knauz family!

Bob did a great job of understanding my wants and needs....

Bob did a great job of understanding my wants and needs. He worked efficiently and quickly in completing the transaction and securing the vehicle I wanted. He is pleasant and easy to like.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi there, thank you for leaving this review. It's great to hear that Bob was so attentive & enjoyable to work with! Congratulations on your new BMW! We appreciate your feedback & we're looking forward to the next opportunity to work with you!

Many thanks to the team at Knauz for making our...

Many thanks to the team at Knauz for making our experience a very positive one. Sam Picchietti was extremely diligent in trying to find exactly what we were looking for, and answering all of our questions during the selection process. Ultimately, we felt the price for both the new car and our trade-in was a good value. When we picked up our x3, Scott in Finance reviewed our options in detail and helped us make good decisions without the "hard sell," which was nice. And Brandon did a fabulous job of helping us learn the basics of our new car, given we're not the most technology-savvy people around. The team also has been so incredibly helpful with our follow-up questions and needs.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi there, thank you for taking the time to leave such a detailed & thoughtful review. It's wonderful to hear that Sam, Scott, & Brandon were all so pleasurable to work with! We strive to ensure that our clients are met with great service throughout their entire visit, so we're very glad to receive your comments. Congratulations on your new X3 & thanks again for your kind words. We're looking forward to the next opportunity to work with you!

Bob went the next mile with my purchase. I purchased a...

Bob went the next mile with my purchase. I purchased a certified 330 Xdrive Wagon and after a short time noticed paint issues with the wheels. Bob let me know the wheels had been repainted and had me bring the car back in to have them repainted again at no cost. Unfortunantly this respray did not hold up more than a month and started flaking off. Staying in contact with Bob he was able to get brand new wheels from BMW to fix this issue which we had both been dealing with for about a year. They are even driving the new wheels up to me in WI, 3.5 hours one way from the dealership. This is really customer beyond great customer service and standing behind your product. More KNAUZ BMWs will be in my future and I will be going back to Bob to help in the buying process.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi there, thank you for leaving this review. We're so glad to hear that you've had such a great experience working with Bob! We strive to provide great customer service both during your visit & after you've driven your new car home, so it's great to receive your feedback. Congratulations on your new 3 Series Wagon! We appreciate you reaching out to us & we're looking forward to the next opportunity to work with you!

My recent experience with Knauz BMW was top notch....

My recent experience with Knauz BMW was top notch. Working with Dave Benck is a pleasure--totally professional, knowledgeable and thorough. And working with Doug Kamp in finance was a breeze. I highly recommend the Knauz BMW team!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi Kim, thank you for leaving this review. It's wonderful to hear how much you enjoyed working with Dave, Doug, & Luke! We strive to ensure that all of our clients have a great experience working with us, so we're very excited to read your comments. Congratulations on your new BMW & thanks again for leaving your feedback with us! We're looking forward to your next visit!

I would recommend Paul Kim over at Knauz any day. He's...

I would recommend Paul Kim over at Knauz any day. He's been so helpful in helping me pick a car and I felt great about the decision I made with his help.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi Dr. Z, thank you for leaving this review. We're thrilled to hear that you enjoyed working with Paul & we greatly appreciate you recommending him! Congratulations on your new Mercedes-Benz. Thanks again for reaching out to us. We're looking forward to the next opportunity to work with you!