Toyota of Merrillville

Great experience great atmosphere . Have purchased 3 cars from dealership . Thank you Edna Lee Gonzalez !

I would give it no stars if possible, stay away from this dealership. Nothing but money scammers, they don’t care about customers at all!!!

1st Time Toyota Customer and would highly recommend this dealership and customer service Aron VanHouten went above and beyond to make sure I was taken care of !!!!! Thank you

I was there this past Monday 04/05/21 and I had a really wonderful experience. I would like to personally thank Josh Senovic for all the help he provided. I was there for an oil change and simple car maintenance for my 2015 Scion XB. I'm going to be honest, I really don't like going to these places because I don't understand a lot about cars. I feel like everytime I go I end up being billed for something I probably didn't really need. Not only did Josh understand this, not only was he patient and mild in working with me, he also explained the bill in great detail making it understandable and letting me know exactly what things were and why I needed them for my vehicle. I really appreciate having someone treat me with such kindness. I want Josh helping me from now on everytime I go to this Toyota. Thank you again for all the help

Josh helped with my service maintenance. He was very informative, knowledgeable and gave me a great customer service experience. Thank you, Josh for giving me the great quality customer care. Good luck!

Saw a great deal on a 2017 Mazda CX-9. I reached out via the website and received a call back within a timely manner from Amelia Lara. When I came to see the car, she already had it prepped in the garage to show me around and sent me on a test drive. Amelia provided excellent service and went above and beyond in a no pressure sales strategy that I greatly appreciated. She ensured I got the best price and interacted with my 5 year old son, which we really appreciated. From start to finish, the entire buying process was quick and easy! The finance team was great as well! Overall a great experience and I’ll be coming back when it’s time to buy another car.

I drove 2.5 hours out of state to look at/purchase a vehicle at Toyota of Merrillville in May of 2020. I had researched the vehicle (used) and the price and condition led me to drive that far. I had also researched the dealership and did have some concerns. I had read about the window etching upcharge as well as to be leery of the finance guy Ron Eckert. I dealt with salesman Courtney Hynes who I understand handles most of the online sales for the dealership. He was very laid back and friendly. This was pretty early on in the Covid crisis and he was accommodating in regards to that. I test drove a couple cars and settled on the one I had seen online. I then dealt with Aron Van Houten in finance. He was also very friendly and helpful. I had gotten a really great loan rate through my credit union and he flat out admitted they couldn't touch it. He was very understanding in me dealing with my credit union and getting the dealership the money. I did nearly walk away from the table when the window glass etching was on the vehicle. Eventually after me getting ready to walk out they waived the fee. I spoke with them in regards to the horror stories I had read of Ron Eckert and even mentioned it to the general manager Mike Bauner. As I said to them, "You're only as good as your word of mouth". I was leery being from out of state in regards to all the title and plate information being taken care of. Other than a Covid delay on the part of my state's secretary of state I couldn't have been happier with Merrillville's dealing with that. They did all the paperwork and honored everything they told me they would. I would definitely recommend dealing with Toyota of Merrillville in regards to purchasing a vehicle.

I drove 2.5 hours out of state to look at/purchase a vehicle at Toyota of Merrillville in May of 2020. I had researched the vehicle (used) and the price and condition led me to drive that far. I had also researched the dealership and did have some concerns. I had read about the window etching upcharge as well as to be leery of the finance guy Ron Eckert. I dealt with salesman Courtney Hynes who I understand handles most of the online sales for the dealership. He was very laid back and friendly. This was pretty early on in the Covid crisis and he was accommodating in regards to that. I test drove a couple cars and settled on the one I had seen online. I then dealt with Aron Van Houten in finance. He was also very friendly and helpful. I had gotten a really great loan rate through my credit union and he flat out admitted they couldn't touch it. He was very understanding in me dealing with my credit union and getting the dealership the money. I did nearly walk away from the table when the window glass etching was on the vehicle. Eventually after me getting ready to walk out they waived the fee. I spoke with them in regards to the horror stories I had read of Ron Eckert and even mentioned it to the general manager Mike Bauner. As I said to them, "You're only as good as your word of mouth". I was leery being from out of state in regards to all the title and plate information being taken care of. Other than a Covid delay on the part of my state's secretary of state I couldn't have been happier with Merrillville's dealing with that. They did all the paperwork and honored everything they told me they would. I would definitely recommend dealing with Toyota of Merrillville in regards to purchasing a vehicle.

I was a first-time car buyer and I was looking for a good deal on a car so I could afford monthly payments. Our car salesman, Mitch, was nice but was very short with us and pushy. I asked for a good deal and I was only able to get $500 off the asking price, and they were asking on the higher side of the car value. This was my first time at a car dealership so I don't have much to compare it to, but it made my car buying process very stressful and exhausting.

I have bought 2 vehicles from the Toyota dealership in Merrillville Indiana and highly recommend them in purchasing any type of vehicle. The service there is very outstanding!