Reviews
Write a reviewgreat service
was attended by carlos and by far the best service i’ve had in a dealership. He was very approachable and made my visit go very smooth!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
BEWARE OF THIS PLACE
Get the Car inspected you will find that there is something wrong with the car. Have the place where you are inspecting it check the computer to see if they cleared the computer. I have checked 5 cars with is place and have found MAJOR things wrong each time! Walk away and stay away from this place
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
No response from dealer
I used Cars.com to check on a car they had for sale, Cars.com said someone would contact me and as of now still not a word from them a week later. Why use a service if you aren't going to follow up? Poor customer service!!!!
- Customer service 1.0
- Buying process 1.0
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
X358689
Great experience , so happy with my new car everyone was so nice and helpful will soon be buying my second vehicle. Will be telling my friends to stop by
- Customer service 5.0
- Buying process 5.0
- Quality of repair 4.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Best customer service
I came in looking for a car and was helped by Victor. Great salesman and great experience getting my car here. Everyone was very polite and made the car shopping process hassle free. Told all my friends about this place.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Pleasant Experience
Asked for carfax and they printed it for me, the salesman was courteous and professional. They also offer warranty. I will go there for my next car
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Stay away!!!
Man....this place is a nightmare! This place gives used car lots a bad name. Every negative aspect of buying a used car applies here. Very shady business. Do yourself a favor and stay away.
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
bad service
The car the I buy need some repairs they don't want to fixed in the time that was talking to them four more customers came saying they have issues too not recommended this dealer unless you have extra money to pay for the repairs
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Good experience with car purchase
First, if you want a car, why people expect the dealer to call when they had the opportunity and ability to call the dealer? I just don’t understand and that should not be the reason to rate low in review. I sent online inquiry but I also called and placed a “refundable” deposit to hold BMW 5 Series. Car had minor issues such as the smell since the owner was a smoker. Detail was done and smell is gone as promised. They worked with me on pricing so good deal got even better deal compare to other listings in Northern IL / Southern WI. Again, there were few minor issues and financing could use “user friendly” process but overall I was very happy with the process, service, price and extra accommodations thanks to Juan and Victor. Obviously this is not the same level as Barrington BMW or Knauz BMW that I am so used to (where I purchased and serviced other 2 BMWs I have) but they do provide great service and I will think of Reo Motors for next car purchase.
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Pleased with my vehicle
I recently bought a car from them ,great car and the staff was very nice,i worked with juan on the price he got me a good finance rate, and gave me an extended warranty .
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car