Cole Valley Cadillac

Many issues. My new tires were not put on correctly. A lugnut was missing. Was not told on another occasion they did not see anything was wrong after being towed in after complaint of wheel bouncing. My husband found it was spring plate broken. Someone there became upset when I said the punk who worked on my car. They defended the person who made the error. I am sorry I wad upset and called a name. But I was left riding around in what could of resulted in a wreck. I no more going back to that dealership.

This is just based on a service experience and not the sales side of this dealership. Simple oil change on a sts, left after a couple weeks (I work from home and my car sits in the garage days on end) I backed out of my garage and saw a puddle of oil. Took it straight away to my neighbor who is a retired Pontiac tech from the old Tads shop in girrard. Anyways, he put my sts on his lift and the dealerships service at cole valley did not put a crush washer back on my drain plug. Simple mistake but could have caused major problems if left unchecked. Looking through these other reviews it looks like cole valleys service needs to go back through basic maintenance training. I just moved to the area but won’t be taking my classic sts to this dealership anymore. I’ll take the drive back to the selling dealer of downtown Cadillac of Cleveland.

Was in Warren for a short weekend, the weather was bad and I wanted new quality tires. Cole Valley Cadillac got me new tires the next day. What a nice courtesy gal that picked up my car and delivered it. Got a good price too. Thanks for the fast service! I highly recommend this dealership.

Ladies in the Service department were rude. Months later they realize they need help from me to receive payment from my insurance and call me only for Christie to hang up on me. (which is unfortunate as I just paid off my SRX and wanted to trade it in) SWEENEY it is! I wouldn’t buy any air freshener from that place.

I have been a Cole Valley customer for over 27 years, since Barrett Cadillac on Wick Ave. closed in 1995. Soon after that I met Skip Mark. To me Skip Mark was the face of that dealership when you pulled into service. Skip Mark was more than a Great Person at Cole Valley, I considered him a dear friend. Skip was always there for me when I needed help. I was in a car accident in 2012. After I called my insurance company I called Skip Mark. I told Skip of my dilemma; I told him My Cadillac DTS was being towed to Cole Valley Auto body in Warren. Skip called and told the body shop manager to wait for me. The body shop manager told me he was driving me to the dealership where Skip Mark would be waiting for me. It was late, Skip asked if I got a rental yet, I told Skip I would have to do that in the morning. Skip Mark gave me a 2012 Cadillac ATS for the night until I got my rental the next day. God Bless You, Skip Mark. Skip was always helping me. July 5, 2022, the air went on my 2019 Cadillac XTS, one awesome Cadillac. Still under warranty I called Cole Valley for a service appointment. I was told they were booked up until the end of August. My God I am going on vacation in 3 weeks, THIS CAN'T BE TRUE. Fo the next 5 days I was trying to see what a vacation might be like in July with No Air. I couldn't take it. I called Cole Valley and asked for Skip Mark in service. Skip answered and I told him my plight. Skip told me if I ever hear that response again, You Call Me !!!!! Skip had me come in the very next day. They had to order a new compressor. The shuttle to me home and picked me up the next afternoon when my XTS was ready. I made an appointment 3 days ago for an oil change and tire rotation. I asked the lady where's Skip at. She said he retired in November after 25 years at Cole Valley. OMG, I will not be seeing my Friend Skip Mark anymore. Skip Mark, YOU WILL BE MISSED. Mr. Cole, can someone let Skip know how much he will be missed. God Bless You My Friend, enjoy your well deserved retirement !!!!

The sales staff was very helpful in showing me all of my options and getting me into new car!

I left two messages about a 07 Cadillac CTS and no one responded back so I wasn’t impressed eh .

The 2015 Jeep GC BLACK COLOR DOES NOT START UP ROTORS ARE NO GOOD ITS BEEN SITTING. IT WAS 1.5 quart of oil short ( this was not taking care of after dealer got it ) SALESMAN COULD Not FIGURE WHATS WRONG WITH IT this was Warren elm road location

We love the Cole Valley staff and it truly feels like a family atmosphere! We deal with service regularly (Skip) and always buy our Cadillacs from the Coles.

They never responded to my email regarding the car I was asking about on their website