Cole Valley Cadillac

I appreciate you washing my car after the oil change, but the water spots it leaves because you don't take the time to dry it off properly is not worth it. In the future I'd just prefer you not washing it.

I have never been so disappointed! I bought my car from here, and just recently had a issue with my car shifting to next gear. They looked at it said it was my battery and the cable because they were corroded replace them and charge me $227. After leaving and making it five minutes down the road my check engine light is back on so I took it over to Cole Valley Chevrolet in Newton Falls and they said that there was no way that they actually looked at it because they found the issue within two hours and I didn’t even have an appointment there they just said they would look at it and it cost 27 bucks to replace a lever that had to deal with the turbo! I called my advisor Tom today all he told me is that he’s sorry and that he’ll have to talk to his guys. They also had my car for four days and couldn’t see that issue but the other dealership found it right away! Not happy with my experience at all and this isn’t the first time that I wasn’t happy leaving this dealership...

I have never been so disappointed! I bought my car from here, and just recently had a issue with my car shifting to next gear. They looked at it said it was my battery and the cable because they were corroded replace them and charge me $227. After leaving and making it five minutes down the road my check engine light is back on so I took it over to Cole Valley Chevrolet in Newton Falls and they said that there was no way that they actually looked at it because they found the issue within two hours and I didn’t even have an appointment there they just said they would look at it and it cost 27 bucks to replace a lever that had to deal with the turbo! I called my advisor Tom today all he told me is that he’s sorry and that he’ll have to talk to his guys. They also had my car for four days and couldn’t see that issue but the other dealership found it right away! Not happy with my experience at all and this isn’t the first time that I wasn’t happy leaving this dealership...

I purchased a used Ford here in May 2019. Rich, the sales person was very nice and accommodating. After the purchase was complete, I sat in the parking lot and tried to pair my phone to Bluetooth. It doesn’t work. This is one of the main features I needed in a car. The sales person and the service manager tried to get it to work with no luck. They recommended that I take the vehicle to a Ford dealership to solve the issue. The Ford dealership was very nice and tried to help. However, in the end, the entire radio needs to be replaced at my cost. I feel this is wrong. No one would think to test the Bluetooth before purchasing during a test drive. I even brought the issue to Cole Valley’s attention before even leaving their dealership. I was assured by the sales department repeatedly to not worry and the issue would be resolved at no cost to me. The sales department maintains, however, that the issue is my problem because they allegedly don’t check that feature when preparing a used car for sale. I don’t want the moon, I simply want a fully functioning car that has all of the equipment working. I would happily give a five star review if they would rectify this issue and I would happily recommend doing business with the Coles if they would make this right. They did resolve a check engine light for me that came on a day after I bought the car, which is why I gave two stars and not one.

The people there are so nice and the service made it worth the visit overall. I will recommend this company to everyone looking for a car.

Service advisor Skip, is the best. He is professional; listens to to and makes important suggestions.

Although we live in Columbus, we only buy cars from Joe Sember at Cole Valley in Warren, Ohio. This is my third experience working with Joe, and I cannot give a higher review. Joe is dedicated to serving the customer, and it is amazing how easy Joe makes the car buying experience. His knowledge is only exceeded by his commitment to customer service, and, in all, he is prompt, efficient, honest. On our recent purchase, Joe drove more than halfway to Columbus to deliver the vehicle to us -- Joe delivers an easy, positive experience to the onerous task of buying a car. If you want to simplify the car buying experience, give Joe a call.

Although we live in Columbus, we only buy cars from Joe Sember at Cole Valley in Warren, Ohio. This is my third experience working with Joe, and I cannot give a higher review. Joe is dedicated to serving the customer, and it is amazing how easy Joe makes the car buying experience. His knowledge is only exceeded by his commitment to customer service, and, in all, he is prompt, efficient, honest. On our recent purchase, Joe drove more than halfway to Columbus to deliver the vehicle to us -- Joe delivers an easy, positive experience to the onerous task of buying a car. If you want to simplify the car buying experience, give Joe a call.

Good experience, only comment would be that my appt. was for 7:30 a.m. however service staff did not arrive until 8:00 a.m. Scheduled early so it wouldn't interfere with work but they did finish within 30 minutes so that was good.

Skip in service is a real big help here at Cole Valley...did me 100 percent...in helping me in new tired and service..thank you Cole Valley service.