Autokraft

How would you like to buy a used car and after your dealer warranty expires, you discover your newly purchased vehicle after 34 on the road needs almost $2,500 in repairs in order to make it road-ready What do you do, who do you turn to? The repair estimate were given to me by a new car dealer. I turned to Auto Kraft where I purchased the car and explained my situation to Mark the sales manager. He immediately without hesitation put me in touch with Doug the service manager. I was advised to bring my car into Auto Kraft in Agawam the dealership, (I live near Worcester) so that he could assess the situation. When I arrived Doug immediately looked over the situation and started working on it at once, first, the air bar situation (estimated to repair by other dealer at more that $800) After about 15 minutes of diagnostic probing my airbag situation was completely repaired. Next....my convertible top. The trunk of my car filled with water (do not know source) and the pump that lifts the top up and down was completely submersed causing an electrical problem and causing the top to stop working. Doug removed the pump and did something to repair it (a new pump was estimated at $900) It is now working find and after drying out the trunk, checking for any sources of leaks and reinstalling the pump, the top was again working, This entire repair was estimated at a new care dealer of over$1400 What did it cost me at Auto Kraft?? Absoliutely NOTHING!!! When you are in the market for a pre-owned vehicle and want to deal with a dealership that was built on honestly, reliability, FAIR PRICING, customer satisfaction and a solid reputation in Agawam and the surrounding area. Start here, it should be your last stop Come in and browse the selection (no pressure ever) at AutoKraft. Like the owner said a customer with a problem is also his problem and boy oh boy does he know how to solve a problem. If I lived in New York I would shop and buy from AutoKraft

Friendly and relaxed sales people. They had all my minor concerns with the car fixed right after I gave them a refundable down payment. It was my best experience buying a used vehicle. This will be the first place I check when it's time for another used car.

I recently purchased a vehicle from Autokraft. The experience I had was far better than I've been accustomed to getting at an auto dealer. I thought Mark Hastings was straightforward, honest in his assessment of the vehicle. There was no quibbling over the price. I appreciated his forthrightness. I did a a minor fix to be done. It was completed on a timely basis and I appreciated that. In hindsight, it would have been nice to drive away on a full tank of gas but in the scheme of things that's relatively small potatoes.

Mark was great from the start. We were shopping for a safe, affordable SUV for our teenage son. We were running late so I called ahead. The SUV was running and ready for us on 15 min notice. Mark stayed late to complete the sale. He took care of everything and was very fair with our trade in. We feel we got a great deal on this vehicle. We came back in two days and he took the time to show our son how to use the 4 wheel drive and when to use it. He and his team made sure the vehicle was safe and reliable for him before we left the lot. They even cleaned it, and they did all this with it being -18 below zero. One of the most pleasant car buying experiences. We will highly recommend this dealer, and our son loves his new wheels.

These guys are abrasive and hardly ever respond to emails. They employ old school used-car selling approaches. There are better options out there when it comes to buying a used vehicle. No need to travel to their Agawam pit. Look elsewhere for a better deal and overall shopping experience.

I could not have had a better experience in any dealership, new or used. I was reluctant to travel the distance to go look at this used car but after talking with Mark on the phone I had a good feeling about the honesty and integrity of the dealership. I'll have to say after looking at many Corollas, there is no dealership in my area that could do what Autokraft did for me.

My husband & I just purchased a used Dodge Ram 1500 from Dan at AutoKraft. From the get go the entire process was a very pleasant experience with no pressure whatsoever by the sales staff. We traded in my minivan as a down payment and some issues arose which were handled quickly and professionally by the staff. Signing off on an auto loan can be time consuming but we were in and out in under ten minutes. I have nothing but positive things to say about this company. 5 stars

Bought a 2008 Jeep Commander. Dan was extremely friendly and helpful in the process of choosing it. When I first tried it, it had some flaws that you'd expect in a used car with a low price, but I was really impressed by how they fixed all its flaws in such a short time. Offering to register the car was extremely helpful for me as well. Over all, it was a smooth deal, and the car is as amazing as new now. I would be more than glad to do business with them again. Thanks for Dan and the AutoKraft team. You guys are awesome.

Bought a 2005 Toyota Tacoma. Mark is very friendly with an easy going yet professional manner, no pressure. They had just gotten the vehicle and hadn't had a chance to check it out yet. We were allowed to take it for a few hrs and had our mechanic look at it. Had minor brake issues which they replaced. We had them do all the RMV/insurance leg work too, worth every penny! Only had the truck a couple of days but running great. Would definitely buy here again!

I have recently bought my first car in the US from them. It's a used 2002 Mazda Protege5 in a good condition. They were very friendly and understanding with all my issues being a foreign citizen. They helped me with getting the car inspected and registered too. Everything I noticed on the car was serviced before the purchase. They take responsibility for what they sell. All in all they're a friendly but professional team treating you as if they've known you for years. Really enjoyed making business with them and Dan was able to take care of everything I came up with. Thank you guys and keep up the good work!