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CBS Quality Cars

(295 reviews)
Visit CBS Quality Cars
Sales hours: 9:00am to 8:00pm
Service hours: 7:30am to 6:00pm
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Sales Service
Monday 9:00am–8:00pm 7:30am–6:00pm
Tuesday 9:00am–8:00pm 7:30am–6:00pm
Wednesday 9:00am–8:00pm 7:30am–6:00pm
Thursday 9:00am–8:00pm 7:30am–6:00pm
Friday 9:00am–8:00pm 7:30am–6:00pm
Saturday 9:00am–6:00pm 7:30am–1:00pm
Sunday Closed Closed
(919) 233-6321 (919) 233-6321

Reviews

(295 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of CBS Quality Cars from DealerRater.

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Chris Allen and Tim Roberson and Chris B at the

Chris Allen and Tim Roberson and Chris B at the Hillsborough dealership were awsome! They were polite and knowledgeable and went above and beyond. They made sure to get me into a great vehicle. I'm sure they will help you in any way possible

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Sold a lemon.

Sold a lemon. Even cbs did their own diagnostic and told me it was just a battery. Nope. Took to dealership and turns out a timing belt and oil pressure issues. Poor salesmanship. Poor integrity.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Negative Customer Service

Went to the used dealership where store manager Terry was very hostile. He wasn’t very helpful with the process and we ended up leaving without the desired car. We didn’t like the assumptions he had of us and telling us that our loan wouldn’t be approved. Even after speaking to the loan officer over the phone Terry gave us false information and was talking very negative. We was very interested in the car and was saddened that we could’ve drive off the car lot with it.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 2.0
  • Overall facilities 3.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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They reached out to me twice while I was shopping, just

They reached out to me twice while I was shopping, just to touch base and find out where I was in the process. They were not pushy or irritating, just present and available. I will definitely shop there again in the future

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Quality??????

But one thing I brought 18000 Ford Escape it came with one key it a feature on car u can setup under the mykey program system…..they made me buy the spare key for the car which I just purchased two days ago….Bad Business…but great customer service🤣🤣🤣🤷‍♂️

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Thank you Rocky Watson

I purchased my van at CBS Quality Cars May of 2021. I treated myself for Mother's Day. It was the best thing I could have done. As a matter of fact this is second car I purchased from CBS Quality Cars. And, I must add that my son has also purchased two cars from CBS Quality Cars in Roxboro,NC. I encourage anyone seeking transportation to go see Rocky Watson at CBS Quality Cars in Roxboro, NC. You will not be disappointed. I have purchased many cars in my day. But,I was most impressed with Rocky. Thank you Rocky. Peggy Scantlebury

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Well, I visited the dealer for the first time yesterday....

Well, I visited the dealer for the first time yesterday. Drove from W-S to look at the Audi A7 that was on the lot. The salesman was pretty nice at first, and respectful until we pointed out a few flaws on the car. I don’t think he liked what we said and it seened as if he was angry with us. He said, and I quote, “Maybe this car isn’t for her, and we can’t decrease the price(I drove up in a lexus).” Actually, we were surprised, that was said, so thank you but no thank you. We’ll take our business to a more professional dealership.

Rating breakdown (out of 5):
  • Customer service 2.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
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I was helping my Aunt pick out a car and I went to the...

I was helping my Aunt pick out a car and I went to the CBS dealership in Roxboro and that’s where I met Cathy Lester. She was very honest and helpful and she provided us excellent customer service! Cathy went above and beyond to make sure that my Aunt was taken care of! Great job!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

My experience with CBS have been amazing!!!! Yesterday...

My experience with CBS have been amazing!!!! Yesterday 7-21-21 I purchased my 4th vehicle from CBS. TIM ROBERTSON did this thing. Hillsborough office have a Wonderful. Manager with Tim. I would recommend him if you looking for a vehicle. Thanks Tim for everything.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Avoid

Avoid at all cost. Still waiting on registration and tags after 30 days.Called no one even offer to help. Emailed no response. Forms for tag and registration has not even made it to DMV

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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