AutoNation Chrysler Jeep Arapahoe

I've owned my 2022 Rubicon for 2 months. It has been in the shop twice already, and I was told to expect my radio head unit to go out soon as "they all do". My check engine light came on so I had the code pulled, made an appointment, and brought Jeep Arapahoe the report. They said it was a very simple fix and wasn't even important, and acted like I was wasting their time. (Then why the xxxx did my engine light come on?) With that response, I figured it would be a quick fix. I left the Jeep at 10:45 AM and I never heard a peep so I keep calling in the afternoon for an update on this"simple fix'. No one ever answered but the automated bot. I twice left a message asking for a status and requesting a return phone call as I was advised I would not lose my place in the queue. No callback. Ever. I called again at 5:00 PM and the recording said the phone system wasn't working. At 5:30 PM (7 hrs later) I drove to the dealer to see what was up. They said they needed it until the next day because they had to order a part for this "simple fix". No apology for not calling to update me and not honoring the callback promise. Obviously, my Jeep is under Warranty, so it didn't cost me money, but it wasted over 24 hours of my time. Not being kept in the loop or getting returned phone calls is terrible customer service. If they weren't the closest dealer to my house, I would never go back. And I WILL spread the word

When I bought my 2004 Jeep from Centennial I purchased the Lifetime oil package which has been in effect for 18 years til 12 Jul. Because of my illness I had my Granddaughter schedule an appointment for an oil change. She was informed that the contract is no longer valid because Doug Moreland no longer owns the dealership because it is now Auto Nation. If you check the service records I have been getting free oil changes even with Auto Nation for years honoring the contract because I was informed by letter that the contract will always be honored regardless of the owner. This change of policy all of a sudden is a breach of contract that I purchased in good faith.

I took my truck in to service, vehicle was done as promised and I’ll be back.

No aceptaron la garantía que estoy pagando del aire acondicionado y tuve que pagar demás

Low pressure, honest sales. I discovered a dent in the bumper of the used jeep I bought. They fixed it at no cost. One of the best used car purchase experiences I've had.

Best jeep service department in denver/aurora. They are super helpful and actually found the problem!!

This dealership has gone above and beyond for me and my family countless times! Zach took my vehicle in and facilitated the repair in record time! Their personal attention to our vehicle and with communicating an ETA and sticking to that ETA is so appreciated! Thank you Zack and crew!

I appreciated just how quickly that I was in and out the door at the dealership.

Excellent experience throughout the whole process! Made it super quick and easy. Really enjoyed the service there

Waiting room did not have Air conditioning. The chairs and sofa were torn and looked really old. oil change took an hour and a half. And they did not put a new sticker in the windshield for the next oil change mileage reminder