Parkway Chrysler Dodge Jeep RAM

Purchased extended warranty on my Jeep renegade engine light, and a lightning bolt icon came on the dash called Parkway service to have it looked at under warranty and was told they don’t need to honor my warranty Take it to another dealership. They have nobody there who can work on my vehicle Which by the way is 5 miles from my house so now I have to pay to have the car towed all the way out to Rochester Hills service department who was happy to look at the car. kind of angry I have to pay for a tow when Parkway service center is within my free 5 miles with AAA

They are the WORST place to buy a vehicle from! My 21 Cherokee is JUNK! The rockers and camshaft had to be replaced at 60,000 miles and they don’t want to discuss anything about it!

Terrible!!!!!they lie and play games. Do no use this dealership. They will lie and screw you.

Keith Hout best salesman I’ve ever ever worked with very professional and on his game, I would recommend him to everyone

Dishonest and over charged on battery for my 2019 Journey. Kept me there all day saying it would take a long time to diagnose the vehicle. My Journey is 5 model years old, but I have had it just over 4 years. I'm from Auburn Hills and bought this vehicle end of January 2020. They had limited inventory and oddly enough mostly Journeys. I wanted a 6 cylinder so I took the 2019 as they quit making the. 6. They quit making the Journey in 2020. Wonder why that happened? They knew there was a problem. I'm 80 years old and have been a loyal Chrysler customer for years. Many family members have worked for Chrysler over the years including Customer care. After having this vehicle just over 2 years, the battery when completely dead. So I had to have it towed to the nearest dealer, which was not Parkway. Since it was still under the original warranty. They replaced the battery, since it would not take a charge at all. It was completely depleted. Thought I was ok as batteries in my vast driving experience they (plus 60 years). last usually 4 plus years and have always gotten at stores like auto zone, who usually install free. So now on 4/23/24 which was last Wednesday, I'm taking it in to Parkway as that is where I bought it, for a check engine light. I wasn't there very long when the service guy Brian told me it look like it might be a battery problem. Really? How could that be when my last battery had been replaced just weeks over 2 years 3-17-22. They were going to have to test it, So approx. 3 hours later, I was told it would cost me $600 to replace the battery plus labor cost. My options were to keep it the way it was and take my chances. I learned how they took advantage me and being by myself. So he would go to lunch and hand over paper work to someone else. Now I'm upset as I don't have that kind of money. That is half my income and of course the warranty just ran out. Here is the worst or best for them . I purchased the best warranty money can buy for Chrysler but it doesn't cover batteries, how convenient for them. So while all were at lunch. I spotted my car as I walked the dealership. It was in a bay by itself and nobody around. If it had something plugged in, I wasn't able to see. I just know there were no techs doing labor intensive stuff to my car. When it was discovered, I was walking around and not happy, I suddenly had two service managers almost holding my hand. When I told them that the cost was outrageous, they actually said it was my fault because I didn't drive the car enough and wasn't charging the battery enough. Imagine, at this stage in life, you find out how stupid they think you are. So Rick and Darrian told me Mopar batteries only warrant for 2 years and if I drove it more this might not happened. So they put it on diagnostics again and said it was fine now and hopefully it won't happen again. I reluctantly paid and cried on the way home. Lets sum this up. 2 batteries replaced in 4 years, but somehow it is my fault. Almost $400 in labor (plugging) it in twice to diagnostics. Even after all that, they can't guarantee that it won't happen again. What a scam service has become. Rick the manager, with all his vast experience has an answer for everything. I will never go to Chrysler service again, and will write everyone I can think of. The car has a problem, and I believe they know it. If you can make that kind of money off a battery, it should make someone pretty rich. I called Rick the next day and he acted like he didn't remember me. I was trying to get him to give me a discount or credit. They are crooks in the worse way. Whoa to all of you who do not drive your car enough or work at home Parkway is the worst. Lies and more lies. Guys are nice to your face but stab you in the back. They encouraged me to call Customer care as they knew the dealer is the only one who could resolve this. Hope Mr. Riley likes the scam.

Turned my lease in a month early. Vehicle was in perfect condition, miles were 20,000 under the limit and I still had to pay the final payment on my lease. Discovered that other dealerships pay off this final payment. Will never return to Parkway!

Great experience! My son bought his 1st car from Brian Sepetean. Brian made everything easy, smooth and such a friendly atmosphere.

Just had a terrible experience. Over the weekend I tried to expedite the process of buying a used car over the phone, due to their limited hours. They would not, and insisted I come in first, only to sell it out from under me during the 45 minute drive, and pulled the ol' "bait and switch"... trying to sell me on a similar vehicle in very poor condition. Salesman pretended to get the vehicles confused. Honestly I'm just stunned. They may have some good inventory, but also tried to sell a clearly very damaged car as a "clean CARFAX". Proceed with extreme caution. NOT TO BE TRUSTED.

I took my Chrysler Pacifica in for a A! message on the dash. David the service person said it was the auxiliary batterry and main battery that went bad and needs to be replaced at a cost of $1100 !!!!! Told them no way. He had the nerve to say they are very difficult to get to. My husband purchased the batteries and replaced both batteries in a matter of 5 minutes !!! Disgusting service and what a rip off trying to charge that price. I will never go back to that place again. Charged me $164.00 diagnostic fee for that - and another $164.00 for a diagnostic fee for a door issue - that was a known Chrysler issue and I had the car in previously and they said to wait - now they charge me because it's out of warranty.

Made a service appointment online. Sat at the service entrance for about half hour with staff walking by and no one asked why I was there. Finally when I asked a staff member, he replied the service department was not open. Why would they allow me to book an appointment and why would they just let me sit there without asking. I work for Mopar and I will never go back to this dealership. Very poor service.