Reviews
Write a reviewAmazing!
Amazing experience! Flew from Connecticut and they picked us up at the Airport. Amazing service and amazing people! Highly recommended! Would definitely do business again!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Cosmos
Cosmos Motorsports is by far the best dealership that I have ever been to. They always are making sure that you are satisfied with your purchase and making sure that you enjoy the car that you are buying
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Porsche Boxster shopping
My dealer experience was outstanding all the team was a very big help would Definitely recommend family and friends to come to Cosmo Motors The customer service is excellent
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Car purchase
Great staff. Everyone was helpful! Purchase went smooth and I am happy with what I got! I'm ready to try out my 2017 Toyota Sienna.
- Customer service 4.0
- Buying process 4.0
- Quality of repair 4.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Unbelievable customer service and quality of car!
What an excellent buying experience. Car was exactly as described, along the entire process Storm my salesman made me feel no pressure, and comfortable. It was the cleanest car i looked at, and I visited 4 other dealers. the price of the car was fair with the market research I did, but the quality was hands down day and night over all the rest. You guys have my business forever!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Buying car
treated with a lot of respect and great customer service nice clean store and cars very well maintained as well as the shop many different types of cars
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
3500 dodge
After two days finally ended up with a vehicle after 80 miles the engine light come on 3 weeks later found out they found with the wrong Insurance Company how stupid can you be they say they do a inspection that's not so the muffler has 4 holes in it all I can say is I learn my lesson don't buy from Cosmos Motors I'm not done yet I'm going to pick it the place I hope they get what they deserve it's all a front kiss my xxx
- Customer service 1.0
- Buying process 1.0
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
carbuyer
Buyers please go elsewhere because this used car lot is ran by Wicked people that will respond to your Honest reviews with Outright Lies . You not believe anything that they say so don't make a major mistake like I and so many others have done by buying from cosmos mtrs. Anywhere else would be better than them .
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Document Everything! Don't Leave Deposit.
The dealership is actually pretty nice, some beautiful cars for sure. Cars are overpriced but that’s their business, they find buyers that are looking for specific specs. So narrow market but obviously that works for some. Oh and btw Chance I am not Vick lol I am also not sorry for yelling back at Cosmo after he started giving me an attitude and raising his voice about who’s buying the car, a customer and his trusted friends (advisors) should never be treated that way. For those looking to buy a car from here, don't leave a deposit if you can avoid it, even if its their fault an agree to give the deposit back they can take up to 2 months to give it back. Giving 4 stars because sales people were great, communication was good, they have some rare cars. The owner however must have been having a bad day. So I wish you success in your business. God Bless! P.S. don’t make assumptions about people.
- Customer service 3.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Avoid at all Costs!
I wish I had listened when I was warned about the reputation of this business and the people that work here. Unfortunately, this particular car, a 2001 M5 in Alpine White, didn’t afford me the option of picking another dealership. I worked with Matt and Chance and came to a price that I agreed upon based on the conditions of the vehicle represented in their description, photos, and video. They then informed me of the 599.99 doc fee that they charge. In my opinion, this fee is a straight up rip off and North Carolina should limit dealers on these charges as most states do. (This is an entirely separate argument but worth mentioning for those interested in purchasing from them) The next step was to have a PPI done on the car. I found a reputable shop and had the car looked over. They brought some issues up to me in regards to codes and normal wear and tear from a 17 year old car. I went back to the guys and was able to get them to, at a minimum, fix the high intensity washer hose that was capped off. Other than that they wouldn’t budge on anything. Again at a lack of better judgment I moved forward and booked a flight to finalize the deal in just less than two weeks time. They then demanded a $2000 deposit on the car to hold it for that time period which of course was non-refundable. Again I continued with a lack of better judgement and moved forward. I finally arrive in NC with excitement and anticipation to finally own a dream car of mine. I arrived at the dealership and the excitement I previously had turned to dread. The car from the outside looked as expected nothing out of the ordinary from the PPI and photos. The interior on the other hand was a complete 180 from what was represented. To say the least it was ROUGH! The two front seats showed the most neglect and were not as pictured. I was visibly upset, challenged Matt on the condition, and compared his video to the current condition of the seats. His only defense was that he didn’t alter any videos or photos of the vehicle and that I didn’t have to go through with the purchase. I was then stuck with the decision of walk away and lose 2k or purchase the car and try to salvage it the best I could. I hesitantly decided to move forward with it since I figured having the asset to try and salvage was better than handing them 2k of my money for nothing. I tried to enjoy what was left of the mini vacation in NC and would look into what options I had once back in NY. Upon returning home I reached out to the PPI shop to ask why they never informed me of the shape of the interior and sent a picture I took on Sunday three days after the purchase. They instantly got back to me and stated that the car didn’t look like that when at their shop and we tried to figure out what could have happened. The best option to give cosmos some reasonable doubt (I didn’t want to believe that this was done intentionally or with malice) was that the seats may have been dyed at some point and when detailed for delivery the chemicals used removed the dye from the seats. I reached out to Matt with my scenario, the photo, and asked him to assist me in getting this issue resolved. I was immediately met with denial that the car was in this shape and told Chance would reach out to me. I finally spoke with Chance and was told I must have tried to clean the seats and caused the damage myself. I asked him why I would try and clean a car that was just detailed after only three days of ownership and received more denials and accusations from them. I finally informed them that I would be leaving reviews and filing a lawsuit against cosmos for misrepresentation. They basically told me they didn’t care and wouldn’t be assisting me in any resolution. I hope this review helps at least one other individual from experiencing what I did and hope others learn from my mistakes. Always detail everything as much as possible and unfortunately never trust anyone. Avoid Cosmos at all costs!!!
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase