Reviews
Write a reviewBest buying experience ever
Looked for months for the right 911 turbo. I came across Cosmo Motors on multiple websites and recognized the name from seeing them on a car in NASCAR. I checked out their inventory and couldn't believe the verity of hard to find cars they had. Including my dream 911 turbo. I contacted the dealership and got a quick response. Matt was on top of the process from the first min to the end. He sent me additional photos, video of the car, helped me with transportation to my beach house... everything. It was incredible. They have amazing pricing. I tried to negotiate but quickly realized that they aren't "that place" but their price on the car was already fair as it could have gotten. The financing was quickly arranged by Chance the finance/ general manager. He beat my credit unions rates and terms. Saved me a bunch of money. The car was shipped to my doorstep. When it arrived I still was a little nervous.. first time I've ever bought a $70k car without looking at it first. I'm not going to lie, I felt a little sceptical because everything was "too perfect". The car showed up, and not only was it as nice as they described it to be, it was even nicer! I couldn't believe how perfect this car was. It smelled brand new! There wasn't a chip or scratch, no paint work, no curb rash... nothing.. I drove the car over the weekend and took it to the dealer on Monday to get checked out "just in case" they said it was the cleanest 2008 turbo they have seen in a long time. I still felt like I was missing something. Things were way to easy, smooth and it was too good to be true. Well they weren't. It's been roughly a year, the car is still perfect, they sent me cookies after the sale, they sent me a Christmas card. The service is just unreal! I will never ever buy a car, any car anywhere but there. A+ guys. I couldn't be happier. -John
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you, John! We're so glad to hear that your 911 is still putting a smile on your face! Let us know how we can help you out in the future!
Great place
Me and the wife wouldn't buy our cars anywhere else. Friendly staff and professional and knowledgeable. I highly recommend them and will shop there again.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you, J!
Service
I take all my cars for service 2 Cosmo motor they are very professional and honest very friendly faces ready to answer all your concern. The service area its state-of-the-art facility compete with any other similar business in Hickory
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thanks for the great review! We look forward to seeing you again!
great 2001 MB SLK 320
I purchased my 2001 MB SLK 320 in October of 2016 from Cosmo Motors in Hickory, N.C. I have put over 2500 miles on the car (10/16 - 3/17) since purchase. The car has proven to be everything that Cosmo Motors has said it would be and has lived-up to all my expectations. The car was almost as brand-new. I did have a problem with the car having too much oil in the crankcase, but that was easily remedied. I think I had to pay a little more than my car was worth, but that is what you need to do for quality. I wish I had enough money to buy the MB SL550 they currently have for sale. I'd buy it in a minute. Thanks to Cosmo Alex Hallmark
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
We're glad to hear that you are still enjoying your SLK 320. Thank you for the review, Alex!
No call back!!!!
Emailed me to inform vehicle is no longer available..but is currently posted on cars.com...for last 2 weeks!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
I apologize for any inconvenience this may have caused you. We mark the listing as sold on our website, and sometimes they do not transfer over. Thank you for letting us know.
Great experience with the Cosmo team!
Great experience with the Cosmo team. The car is everything I expected. Matt was candid and professional, which made the car buying process easy. The owner was involved in the process and has a great start up story that he and his team are proud of.
- Customer service 5.0
- Buying process 4.0
- Quality of repair —
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you, Tom!
Windows Tinted
I called to get my wife's car is windows tinted. They're very knowledgeable about the product. And got me and out in the time they promised. Thanks everybody at Cosmo Motors
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you, Josh!
Ripoff
The place is run with overpriced vehicles, I mean come on he is asking new prices on vehicles that have 3 or 4 thousand miles on them. To top this, the staff is very arrogant, and act as though they are the only ones with any knowledge on cars. Would not recommend to anyone so they can further line the pockets of this loud mouth New Yorker.
- Customer service 3.0
- Buying process 3.0
- Quality of repair —
- Overall facilities 4.0
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for the review. I apologize that you feel the way you do. Our prices are extremely competitive with others listed for the year, mileage, and condition. We list all vehicles accordingly. We do not sell vehicles less than high quality caliber. When purchasing a used automobile from Cosmo Motors, you are getting a fully serviced, fully detailed car in immaculate condition. I see that you purchased a vehicle from us, and I hope that you are enjoying it! Thanks for the business and I also hope that you will reconsider and give us another opportunity in the future.
Horrible experience
Short and sweet. Besides buying the car of my dreams, this was the worst buying experience of my life. Financing, down to getting my tags was a hassle. I would never recommend this dealership to anybody.
- Customer service 1.0
- Buying process 1.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
I am extremely sorry for any issues you may have run into. This is the first time I hear of this issue. We strive to please every single person we conduct business with, unfortunately its not always possible. Please call and discuss this issue with me personally as I would love a chance to make this right, and also prevent something similar from happening in the future.
Great Service
Great customer service and friendly sales staff. One of the best car buying experiences I've ever had. Was very pleased I would highly recommend them and buy from them again in the future.
- Customer service 4.0
- Buying process 4.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you very much for your business, and this great review! -Cosmo