Reviews
Service Advisor Kyle M. is an assest to West-Herr.
Kyle was extremely helpful and courteous. He called to update me about what was going on with the repairs to my car. Excellent experience. Thank you.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
We are happy to hear that! Thanks so much, Kathy! 😊
Excellent Customer Service. We will shop there aga
Fantastic customer service. Staff were very helpful. My insurance company was closed so Tim came in on his day off to deliver my new vehicle
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We are so happy to hear that! Thanks so much, Cindy! 😊
Excellent Experience
Timothy worked hard to ensure I had the vehicle I wanted at a fair price. He was very kind and warmhearted, and not pushy. I would highly recommend him as a salesman and thankful for all of his help.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you so much, Cynthia! 😊
Extremely satisfied returning customer for many ye
Kyle was extremely helpful when I arrived for an oil change. I told him I was interested in buying 4 new tires when there is a special. I took him a few minutes when he came back with several options. I am so pleased with the option I chose. He also mentioned that my transmission fluid will need to he replaced soon. I chose to so it at the same time. Kyle was very informative and professional. West Herr Ford is lucky to have such a great representative on their staff. I will always recommend West Herr Ford for service.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Quick Lane is the way to go. Friendly people help
Top notch service. Great accommodations while waiting. Service done right the first time. Service employees really care about helping you to have a good experience
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Over 20 years of West- Herr service for me
I had a very positive experience. Rene Baia was great, and I'd tell people to ask for her help. I did some research before looking for replacement vehicle. Rene advised me on what stock was available to purchase..
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
So happy to hear that! Thanks, John! 😊
Great service
Tyler was great! He got my car repaired fast and service was awesome! Tyler was fast in letting me know when my car would be ready and when I picked it up it was sparkling clean! Thanks!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Great service experience
Chris Carr was very personable. He gave a great experience at West Herr. With all the changes going on at the Getzville location, he was very helpful and explained everything thoroughly.
- Customer service 5.0
- Buying process 4.0
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
We are so happy to hear that, Joe! Thank you so much!
Above and beyond
Matt Farina went above and beyond to take care of me. Everyone was helpful and accommodating Thank you all! Helpful with paperwork to make it easy for me
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Quick Lane Service
Always great service there. The quick lane always take care of me Always take my ford trucks there. Quick Lane Service personnel always take care of ny needs
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We are so happy to hear that! Thanks, Rob! 😊