West Herr Ford of Amherst

Chris Carr was very personable. He gave a great experience at West Herr. With all the changes going on at the Getzville location, he was very helpful and explained everything thoroughly.

Matt Farina went above and beyond to take care of me. Everyone was helpful and accommodating Thank you all! Helpful with paperwork to make it easy for me

Always great service there. The quick lane always take care of me Always take my ford trucks there. Quick Lane Service personnel always take care of ny needs

I had my first oil change, NYS inspection and tires rotation at West Herr Getzville. Took approximately an hour. I waited in comfortable waiting room. Everyone greeted me with a smile and had no issues.

Chris was my advisor & he was excellent! He gave me time frame when my car would be done & he was extremely close. He asked the shuttle driver to come pick me up before the car was done only because the driver was about to end his day. I arrived at the same time he was finishing up the paperwork, perfect timing.

The technician did a excellent. They took my vehicle in right away. I had my back within a hour.He was very professional. I highly recommend West Herr services

I went in specifically for a Works Package as I was leaving on a family trip later that day and I asked them to look at my rear tire as it seemed to lose air and my driver seat panel was in need of repair. I was told it would be about 2.5-3 hours wait. After almost 4.5 hours and lots of running back and forth between the adviser and me I was ready to go with my tire repaired…..and that’s it. No Works package at all. The adviser didn’t seem interested in resolving the situation thru the entire process. Was a customer but no longer. The wait was unbearable, especially having only the tire repaired over the time I was there.

Gary was great and even though I got there by 6:45am was told about 3 hr wait...was out in about 2. He was very efficient and explained all costs !!

This was my annual visit for vehicle inspection and oil change. I was shocked to see the vast new building for service! I didn't need my vehicle for use today, so waiting for over 5 hours till my car was done was a bit of a problem inasmuch as I had to take the shuttle service home and then have the vehicle delivered to my home when the work was done. However, the staff was very helpful and accommodating and friendly. I realize they were working under duress due to the construction of the new facility. I have appreciated all the years I've come there for service and shall continue.

The staff is friendly, professional and obviously well trained. My experience was very positive. My salesperson Rene was excellent every step of the way. Highly recommend her and this dealership.