Reviews
Awesome customer service by Theresa
Theresa was awesome every step of the way with power train issue with my car kept me informed the whole time. She kept me informed throughout the two day process
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We're so glad that Theresa made your experience a positive one! Thank you for choosing West Herr!
Superior Service
Scott went the extra mile for our car's service. We appreciate the attention & communication. It needed brakes, inspection & oil change. Done in a timely way.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Lynn, We're so glad to hear that Scott has made a positive experience! Thank you for choosing West Herr!
Oil Change and Tire Rotation
I traditionally go in for the oil change and tire rotation. Gary assisted me with the items that needed my attention and what to look for on my next visit. This type of Assistance is why I keep coming back to West Herr for the service on my vehicles
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
William, We're so happy to hear this! Thank you for choosing West Herr!
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Chris made it a great experience I would definitely go back service was Top Notch always let me know what was going on I give it five stars
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Choose West Herr if you’re looking to buy or lease
My experience with JJ and Sloan went very smoothly. Found a car that fit the bill and everything else fell into place. The signing and the way Sloan explained everything about the car to me was fast thoroughly done. Very professionally done!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Excellent service advisor
Tyler my service advisor was great to deal with. I would always ask for him in the future, he seems to care about the customer
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Good job
Scott my service advisor was great to deal with. I would always ask for him in the future, he seems to care about the customer
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Service visit.
Went in for a NY State inspection. My questions were promptly answered. The service and parts recommend was what I expected. The counter person was knowledgeable and efficient.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Leases new vehicle
Awesome experience! They will definitely help you find what you need and want you are looking for! Brian hohl was great to work with! We appreciated all the team members work with you
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Pete, We're so glad that Brian had made your experience a positive one! Thank you for choosing West Herr!
Outstanding Dealership
Outstanding! Was looking for a new vehicle and Eric Opferbeck walked me through the multitude of options available for my needs. Settled on a new 2023 EDGE SE and couldn't be happier. Made my choice on Friday and it was ready for me Monday morning. All the Electronics and pairing of my phone was explained by Eric and he assisted me in getting everything online. Would recommend West Herr Ford to anyone looking for a new vehicle.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Martin, We're so glad that Eric had made everything easy and made this experience a positive one for you! Thank you for choosing West Herr!