Jennifer's Auto Sales & Service

Jennifer's Auto Sales stands behind the vehicles they sell. I purchased a car from Jennifer's Auto Sales in October 2018. In December 2018, an internal engine bolt failed (broke) causing piston to valve contact and resulted in catastrophic engine failure. The extended warranty company refused to cover the engine replacement, citing some ambiguous language buried deep within the fine print of the extended warranty. I was looking at a situation where I had an undrivable car that I just paid $8K for, along with a (worthless) extended warranty that I paid another $3K for and potentially being on the hook for a $5K engine replacement bill. I was obviously outraged, angry and extremely frustrated by the situation and, as a result, was a very 'difficult' customer to deal with. Bill (the Operations/General Manager) reached out and contacted me. He was very professional and courteous, and offered to override the warranty company denial, and basically replace the engine at his expense. Jennifer's did the engine replacement in their shop. Their service manager was extremely friendly, professional and helpful, and communicated with me throughout the process. The replacement was completed very promptly and when I went to pick up my car, was very pleasantly surprised to find out that Bill had even waived the warranty deductible. So far so good, the car is running great. Integrity is in short supply in the world these days. It was very refreshing to do business with a company that stands behind what they sell and does the right thing.

purchased a vehicle on 4/26/19 "as is" for our grandson. Tony was our salesman. About a week after we had it, we noticed an oil leak, Called Tony & he said to bring it in to the service dept. To my surprise, they fixed it for no charge. About 3 weeks, later, it was leaking again. Called Tony & he said to bring it in. Again they fixed it for no cost. Have had no problems since. Jennifer's Auto could not have been nicer to deal with. The service dept was wonderful & our salesman. Tony, was one of the most helpful salesman I've had the pleasure to work with. I give them a 5 star rating! Daphne

Great people! Every employee we met was friendly and helpful. We felt they wanted to help us find the right vehicle for our family. We will definitely go back when we need another car. This was a great car buying experience!!

I just bought a 2015 Ford Taurus AWD and I had a great experience! Thanks Bill and Ryan for helping me get a good deal on my car! And just in time for the snowy weather! LOL!

Yeah! I just bought my first used car. I was really nervous and ended up having a great experience! Nothing like what you see in the movies for sure! LOL! Everyone at Jennifers was super friendly and I didn't feel like I was being pressured or taken advantage of. They had the car I was looking for at a good price the salesman was very knowledgeable and they help me get a loan all in a few hours. I will definitely be recommending Jennifers to my friends and family!

Very fair and Honest. I can not take down my last review due to an error that I have contacted google about. After my unfair review I posted about them when I bought my car, I have spoke with management and had worked everything out. This is truly a company that cares and that you should trust. My unfair 1 star review will be taken down shortly by google. I just want to say if you buy a car here you will be fully satisfied. I should have spoke to Management before I jumped on and posted an unfair 1 star review. They are going above and beyond in helping me with repairs and making sure that I have a reliable family car. Thanks Jennifer's as I will come to you guys again to shop. All you have to do is talk to them and they will help you out to the max! This now is the best experience I have ever had.

Great prices and selection! Tony was amazing at helping us buy a new family car. He made it fast and easy and was very friendly. Thank you for making our far buying process easy and simple.

I just moved to Spokane from California and had what was probably my best car buying experience ever! I heard Jennifer's had been voted Spokane's best used car dealer so I went there to find my new car and I really see why they have won that award. The service was outstanding! Thanks Jennifer's!

Great Service! Just bought a new Truck! Everyone was sooo nice! Ryan in finance really helped me get a good deal on my loan. Will recommend to friends and Will go back!

Don't mess around shopping anywhere else... I went to three places before Jennifer's and what a hassel. One place tried to keep me from leaving. Lol. Then at Jennifer's I had a great experience. Friendly employees found the suv I wanted. Got a good price. Runs and drvices great. I will be back.