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(71 reviews)

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DO NOT EVEN BOTHER.

WHATEVER YOU DO - DO NOT BUY FROM HERE. I purchased a 2022 tesla model y, where I was lied to about SEVERAL things. The dealer (bailey) gave me false information about the car, did not bother charging it before me driving it off the lot (keep in mind — was there for SIX hours) and then dealership was closing and gives me a tesla with 15% battery…knowing I had the drive all the way back to Austin. On top of this, bailey never replied back to me when texting her about the lies, and issues. The tesla never had an account made for me so I was stranded without charging access on my way back to austin — we had to get a hotel that night because of this. The finance guy kept my drivers license. To add, this is my favorite part, the dealer never told the finance guy about my car being a $15K trade in, so after all the paperwork is done, I look at the final number and am asking how he got that quote. He then goes, “you had a trade in? nobody told me that!” they really tried to scam me out $15K. Watch out - they are total crooks and losers!!

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 2.0
  • Overall facilities 3.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
6 people out of 6 found this review helpful. Did you?
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Crooks

Purchased a car from these crooks and 5 months later and less than 5,000 miles I had to replace two front tires, right front strut, battery and a fog lamp. I realize that not everything can be caught when sold to them but at least work with the customer on the repairs. Poor customer service...take your money some place else!

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 3.0
  • Quality of repair 1.0
  • Overall facilities 3.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase
4 people out of 4 found this review helpful. Did you?
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Buyer Beware of this Dealership!

Rip-off dealership - they employee that tactics that give car dealers a bad name. They will put low prices on vehicles on the internet and entice you to make the inconvenient drive to them and then at the end of the deal add ridiculous "market adjustments" (thousands of extra dollars) at the end. These guys need to be out of business.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 4.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
7 people out of 7 found this review helpful. Did you?
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Creditability

Pathetic. How does a business expect to maintain a friendly relationship with their community with these kind of tactics? Can I say more? He'll no.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
5 people out of 5 found this review helpful. Did you?
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Crooks

They are crooks. Don't buy from them. Have your lawyer on speed dial. I can't say much more due to litigation. Beware of all their scams.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
6 people out of 6 found this review helpful. Did you?
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2016 GMC 2500 Denali truck review

I found my new truck on line and was contacted by Brett James and within a matter off hours was able to make a very painless deal on line. Once I arrived at the dealership I was greeted by Brett at which time he presented the vehicle and it was just as he said it would be. Very nice truck and exceptional work on Brett' behalf. I made a new friend and had a very pleasant experience. Thanks Brett

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
1 person out of 1 found this review helpful. Did you?
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BEWARE!!! false car prices listed!!!

These guys are crazy! They advertise a price, then when you talk to them they tell you that there is a tech fee in addition of anywhere from $2895 to $8995 for repairs made to the car!!! So, a car advertised for $18,995 could actually cost $27,990, absolutely CRAZY!!!

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
9 people out of 9 found this review helpful. Did you?
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False Advertisement

Same like a bunch below. Agreed to sale price listed, tried to sneak in a 3,300$ dealer fee. Not honest. Go somewhere else. They are stealing your money.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 5.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
8 people out of 8 found this review helpful. Did you?
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I was told this truck is not for sale anymore

I actually tried to buy this truck. I'm surprised to see they still haven't taken down the ad which makes me believe they lied to me. I test drove the truck and everything. The check engine light was on so they said they were going to fix the truck first before selling it to me. They said it was ready so i ubered a 45min drive out there. Then they tell me It's NOT READY. They then say they'll deliver the truck to me once it's ready. Well not even 12 hours later the next morning they told me the engine locked up and now the entire engine needs to be replaced. So they aren't going to sell the truck anymore. It definitely seems shady how they handled business with me and then lie and say the truck isn't for sale anymore. I read other reviews about this dealership and it seems smart to avoid this one.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
5 people out of 5 found this review helpful. Did you?
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Ask for Brett James!

Brett James is awesome to work with! We did everything over the phone from out of state, and he even met me halfway to deliver the car! Superb service! Perfect vehicle! Very pleased!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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