Southtowne Hyundai Riverdale

The worst Ever! 2 years ago I bought 2 brand new cars off the lot. I spent over $60,000. Every time I go in for maintenance Eddy always gives me horrible service. He talks to me with aggression and tries to belittle me. I recently bought 4 brand new tires spending over $1200. 2 days ago I got a flat tire. I called Hyundai and the service rep told me whenever I can just bring the tire in and they will swap it out since I had a warranty. I went to Hyundai at 10am this morning. Eddy tells me to come back at 3pm because he had to order the tire. I called off work to get my tire fixed. I came back at 3pm, Eddy tells me it’s a 2 hours wait. 2 1/2 hours go by, I call to check the status of my car. Eddy tells me he’s still waiting on an approval to change my tire. Then he tells me if I would have told him I hit a pot hole, he could have gotten it approved and I would have had to pay a portion for the tire. Since I told him I didn’t hit a pot hole, I’m going to have to wait. I never hit a pole and why would I have to pay when I have a warranty. Then he tells me, well we close at 6 if you want your car you can come get it. I show up to get my car and ask him what was the hold up and I spent my hole day trying to get my tire fixed, I even took off work. He tells me, well you didn’t have an appointment. I expressed to him when I called yesterday the service tech didn’t tell me to make an appointment, he just told me to bring the tire up there when I get a chance. I then asked him why did you have me come back at 3pm and to wait 2 hours if you knew you wouldn’t be able to fix it today. He starts getting loud and very disrespectful. Then tells me I will give you your tire back and you can pay $160 for another tire. At that point I spoke to the manager and my issue still was not resolved. The manager told me to come back in the morning. I have to work in the morning. This company is very inconsiderate of peoples time. I spent way too much money with them to be treated like this!

The car service department sucks they dont reach out to u about whats going on with your car. The people are very rude. I really have a problem with the service department their that needs to be addressed..

The worst I've ever been too, sold me a lemon and I'm going to sue, rude and unprofessional a brand new car that is a lemon

Customer service should not stop at the purchase of a vehicle, when you purchase a vehicle the customer service should continue on through the servicing of the vehicle. At this location South Towne Hyundai where the general manager's name is Terry Weldon and the service manager name is Mr. Croney. I gave an unfavorable review on their survey when I came to visit in February of 2022 on February 2nd, I received a call from Mr. Croney asking why I gave an unfavorable review. I explained that the customer service that I received that day from his employee was unacceptable. He explained to me that the service review does not pertain to the staff themselves but it pertains to him as the manager. He asks if I could please redo my review to be more favorable and he would honor me with a free oil change. He resent the review to me I completed the review to make it more favorable. When it was time for me to come in for my oil change this month {I don't drive my cars that often) I got a call from the dealership asking me was I coming in for my appointment that was this past Saturday; and I explained to them that I was coming in but I wanted to make sure that the free oil change that Mr. Croney promised me would be on my account. The representative stated that she would have to transfer me to the service department, where they confirmed that it was not on there. I told them I wanted to cancel my appointment until I can get to speak with Mr. Croney. They transferred me to Mr. Croney’s voicemail I left him numerous messages and I even emailed him. I received no response. I called again on Monday left him another message still no response. I called again on Tuesday which is today finally got a response after threatened to speak with the general manager. Once I got a chance to speak with him he was very condescending and did not want to honor what he told me when he asked me to change my review. Then he stated that if I told you that then I will honor that and ask me to go back and make another appointment. I called back to make an appointment and they told me the next appointment would be December 3rd the second and I made it for the day and time that Mr. Croney would be there. Then Mr. Croney proceeds to call me back after I thought it was resolved and tells me that according to his general manager, he is not to honor the free oil change. I asked to speak with the general manager who name is Mr. Terry Weldon that was a mistake he was no better and he is the lead of this location now I understand why the staff is the way the staff is. After I explained to him what was told to me then he said Well how about if we just split the oil change. At this point it has nothing to do with the oil change anymore I will gladly pay it but at another location. It is about keeping your word. So please no that if you do a survey do not allow anyone to sway your decision and keep it real so that all of us can know what this location is about and go someplace else. This was one of the worst experiences I have ever had at a dealership. Mr. Weldon and Mr. Croney I pray that you get some dignity about yourselves and learn what real customer service is about. A regretful customer Sharon Gaston

I purchase a 2023 hyundia Santa FE on 16 Sept 2022. It was hard for me to read the contract because they had it on small tablit that I could not read Because I never had my glasses and they put on a USB so that you could not review unless you had a computer. When I got it home and read the contract I notice it had a $10000 dollar mark up. I went back to see if I could give it back and cancel the contract. They said no this is a dealership that makes a statement THAT THEY ARE A DEALERSHIP FOR LIFE, Howerer, they should say get out of the parklot your are screwed for life. THE WORIST HYUNDIA DEALER SHIP IN GA. Go to another dealer ship in Ga and gel better deal and stay away from Southstowne.

My name is Mary Fisher, I wrote a review on google in regards to an issue I had with service that I received. I was told from a person who responded to that review to go over to Southtownereviews@google.com. As soon as possible. For what I’m not sure! My review read as follows: At first I was impressed with Southtowne Hyundai. The first time I went there I spent over $1600, for a number of things done to my car, which was more then I expected. During that visit I had 2 rears tires replaced. About a week or 2 after driving my car. The TPMS light came on. I did a google search to find out what that was, and checked the manual, also saw something that said it might reset it self after being driven 50 miles. Needless to say it did not. When I went back to the service department I needed an appointment. So I was given one. I came back, and after examination I was told that my rear left sensor needed to be replaced. When the light came on I felt it had something to do with my prior visit. Once I was told what the problem was, my thought was confirmed. Whoever in the service department that put those tires on damaged my sensor and did not say anything. Do I think it was done on purpose. No I don’t accident’s happen to the best of us. I have taken very good care of my car. I know who has come in contact with it. I have had tires put on before all the way around, no problems at all. What bothers me most is that someone chose to stand in the background and let it fall in my lap, as though the sensor just failed. Instead of informing, and fixing it. Even if it meant I had to come back after they got the part. Instead it is seen as another opportunity to make money. What people must understand is integrity goes a long way. If you have a business that consumers don’t trust. It will impact your business. I’m a retired individual on a fixed income. I live an hour away. If I’m going to be disadvantaged. I might as well stay local and find a street mechanic. I am very disillusioned with Southtowne Hyundai. I’m not even sure I would buy another Hyundai after this. If you can’t trust the dealership..that’s sad! This is very unfortunate because one of the questions is would you recommend this service center…before this happened I would have. I had reservations about driving that far at first…but the it wasn’t so bad, a little pricey being retired!

We took our car here to get looked at. We made an appointment (earliest was a month out) with Hyundai because we believed we were still within the warranty. We were told we needed a new catalytic converter and it would be over 3k to fix. We told them we had the full warranty and they continued to tell us that we didn’t have one since we weren’t the original owners. Another Hyundai who helped us before told us we did have the full warranty and it was in their system. They refused to check. We didn’t even bother to request a goodwill warranty at this location (and they never offered) because we didn’t trust the service here based on our experience thus far (we also had to physically come here to make an appointment because we could never reach anyone via phone -bad sign- and the online system kept messing up) . It took 5 days for them to inform us of the issue. Picked up the car and took it an hour away to our preferred Hyundai service center. They did a quick diagnostic and said the code was showing ignition misfiring which was related to coils. They said it was weird that there wasn’t even a code written on our diagnostic paper from Southtowne. They also said if it was the converter typically a specific code pops up that wasn’t popping up. They wanted to drive it and examine it themselves. They said they were super busy and needed it for a couple of days but ended up diagnosing it the same day. They said it was not the converter but that it was the ignition coil three misfiring and to fix it would be 1k. What a difference. We could have lost 2k to have a problem fixed that wasn’t even a problem. At Southtowne, it says “under new management” but unfortunately it seems to be still under poor management. They didn’t even offer to waive the $171 diagnostic fee. We will never return to that location. The only reason we went there was for convenience. Unfortunately we’ll have to drive an hour away for proper service. Receiving a refund of $171 would be appropriate as we were almost scammed of 2k.

Dealership stole deposit and tried to place my co signer as the owner. I didn’t sign any paperwork to purchase anything and they sold the car. I’m in the process of having an attorney sue. STAY FAR AWAY! They will do and say anything to sell a car. They are crooks

Dealership is refusing to refund my $1000 deposit. They didn’t do anything correctly. They are crooks and I will have an attorney to sue them ASAP. They falsified documents with the bank and attempted to put my co-signer as the owner. DO NOT DO BUSINESS WITH THEM!

I was in and out and Eddie Ruppe made my visit much easier for me.