Reviews
Very Friendly, Professional and Prompt. He told me...
Very Friendly, Professional and Prompt. He told me exactly what was going on from start to finish with my truck, No run around or excessive wait time. he really helped making the decision to make this my home dealership. I would definitely recommend him for friends and family.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
One of the best car buying experiences we have ever had....
One of the best car buying experiences we have ever had. Tabious took the time to make us feel special. He explained everything to us. We will definitely be back next time and will refer all of our friends to him.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
CraigI got a new car.. I couldn't have ask for a better...
Craig I got a new car.. I couldn't have ask for a better sale person. So patient with me, not rushing me about getting a car. Around up buying a new car from him. With Craig excellent and professionally experience and has a great spirit about him. Had two of my friends go to him they left very happy and satisfied.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
No matter how busy the dealership is, her bubbly...
No matter how busy the dealership is, her bubbly personality is always the same!! She exudes an effervescent spirit and is definitely the type of person that is needed to deal with your customers ! It’s always a pleasure calling Southtown and she answers the phone ! Darlene A.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Lucas and the entire team work to be sure you are happy...
Lucas and the entire team work to be sure you are happy with the purchase AND the service after the sale. This is my 4th car from Southtown and they are truly my dealer for life !!! Now my college student is buying his first car and I felt confident enough to send him to Southtown. Thanks Lucas and team ! Darlene A.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
I’ve been working with Craig & Hershel for years now and...
I’ve been working with Craig & Hershel for years now and I must say it’s been great partnering with with someone that’s professional, caring, & goal is greater than just making a sale but building life long partnerships with a brand you can trust.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
3rd automobile and counting.......
Craig Edwards! The experience of a lifetime. You will not regret it. Even my son is now a loyal customer of Mr. Craig Edwards. If we need a car, we call Craig if we need service, we call Craig. whatever we need, we call Craig, he is there no matter what. Try him and you will see he is a great person and true gentleman of his word.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Service
This is the worst dealership ever to have service done on your vehicle. I would not recommend them to NOBODY!!! I have been stranded for 7 days and they have not provided me with a vehicle. Everyday I call, Debbie continues to tell me that they have 3-4 vehicles coming in today--that has been 7 days -- and I'm still wondering where are the 3-4 vehicles that she continue to lie about and say they are coming in. This dealership is a piece of trash. with beyond poor customer service.
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Sakil has no integrity...
I spoke with Sakil on the phone about interest in an SUV. I drive 30 minutes one way to test drive the SUV. When I get there, I am notified that the vehicle is not there. Sakil then offers to bring the vehicle to my home the next day for me to test drive. I text him my information and wait to hear from him the next day about the time he would bring the car. I hear from him the following day around 5. He said he would bring the car around 7pm for me to test drive. That was 4 days ago and I still haven't heard back from him. Sakil has no integrity. I was taught that a man's word is his bond. I guess everyone wasn't taught that simple rule in life. Needless to say, Sakil's word isn't worth cheap dollar store toilet tissue.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Miss Debra is ALWAYS FRIENDLY. Her personality speaks...
Miss Debra is ALWAYS FRIENDLY. Her personality speaks volume. She is always smiling and showing positivity towards anyone she comes in contact with. I always enjoy my visit when I see her.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair