Reviews
Provided excellent service
A big thank you to the team at Torch Light Motors, what an extremely professional efficient team, We are delighted with our car and the service provided was excellent. I would definitely recommend them.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Customer service is brilliant
I bought a car from Torch Light Motors! Mike dealt with my sale and his customer service is brilliant. I had issues with taxing the car but they had given me a courtesy car until they sorted it out (it didn’t take long to sort out). I would definitely recommend the Torch Light Motors. Very happy with my purchase. Thank you :)
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
The owner Jeff is the worst!!
It's Wednesday December 19th 2018 at 11:17am. I just got off the phone with Jeff, the owner because he hung up on me. DO NOT, I repeat, DO NOT buy a car from this con artist. I asked a couple of very reasonable questions about the 2008 XC90 with 112k and he did not want to answer them honestly. He was not truthfully with the answers he did give me. I recommend you stay FAR away from this dealer as they are trying to scam you out of your money. And Jeff in particular is not an honest and trustworthy person, he is a snake. I hope he reads this.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Definitely knowledgeable
Came into the sales area to be met with Mike. Most presentable, informative and helpful. Definitely confident and knowledgeable. Would certainly ask to deal with him in person again.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Patient and Helpful
Jeff was helpful patient and not pushy in anyway. I came here for a train station can and got exactly what I was looking for. Minor issues but nothing you shouldn’t expect from a 10 year old car. Prices are very fair for what you are purchasing. Would recommend and come back for sure.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Was looking to buy a used Volvo.
Was looking to buy a used Volvo. Contacted them several times over a multi week period for information (#of miles & price) of several different cars. Did not get a response. I guess they don't take a customer seriously who might be driving 250 miles to buy a specific car.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Great value and excellent service
I've bought three cars here so far. Jeff finds very clean cars and offers them at very competitive prices. The buying experience at Torch Light is excellent.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Experienced staff
Very friendly, helpful, non pushy guys. Love the slogan too and very true. Love the car I bought experienced staff. . The car is in perfect condition. Many thanks.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Dealer Par Exellance
Must give a shout out to Torch Light Motors in Parlin, New Jersey. Jeff is an anomaly--a used car dealer who is credible, honest, fair, knowledgeable, trustworthy, accommodating, caring and friendly. We found the perfect car for my in-laws and it had a great maintenance record and was clean inside and out. Jeff made us feel comfortable and confident. The process was easy and stress free. It was an all around great experience and my mother-in-law got a great car. If you're in the market for a used foreign car (like the Volvo we got), Torch Light Motors is the place to go and Jeff is the guy to see!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Excellent Customer Service
Excellent customer service, no pressure sales, with a fair price. I bought a vehicle and its been a week and I am really pleased with the car. Will recommend and use again.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car