Reviews
Love my New Volvo Xc70
If your looking for your next car purchase you need to call Jeff i purchased a Volvo XC70 without driving it or seeing it in person and had it shipped to Bristol Tn when the car arrived i was overwhelmed with joy the car was in better condition than i could have ever imagined. When i am ready for my next car purchase i will contact Jeff again and he has the best prices i have ever seen !!!!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
The right car for our needs
I had a great experience at Torch Light Motors. They were very helpful in helping us to choose the right car for our needs would defiantly recommend Torch Light Motors and also for a future car for ourselves.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Awesome guyz
They got me in the car in less than two days. Never felt getting pushed buy a car. I would definitely recommend my family and friends go Torch Light Motors if they are in the market for a used car!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Jeff does not want your business!!
I emailed to see if a vehicle was available and get an idea about how negotiable the price was. I got an email from Jeff LaPoff informing me that the Saturn Vue was still available but no mention of if the price was at all negotiable. I informed Jeff that I had found a newer model Saturn Vue for a lower price. His response was " Riiiiight", I found that extremely rude and completely unprofessional. Because of his lack of professionalism I will give my money to someone that shows that customer service is important and that professionals is important for business.
- Customer service 1.0
- Buying process 1.0
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Great service
Hassle free, great service and an even better vehicle, thanks Torch Light Motors for all your help on my purchase of the Volvo XC90!! Luxury driving at its finest.
- Customer service 5.0
- Buying process 4.0
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Excellent service
I recently purchased Mini Cooper from Torch Light Motors. I says only one thing for these guys are best and excellent service. Thanks Torch Light Motors!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Will be back for sure
Second car purchased from Torch Light Motors. Saab and a Nissan. Full backing by Torch Light Motors, nothing but quality cars, they will take care of you. Will be back for sure.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Good car, Poor customer service.
Since I purchased my car from Torch Light I have had various issues. The first issue was covered by a recall from Volvo that Torch Light was not aware of. In fact, they told me to go to their mechanic in the Oranges (NJ) to have it checked out. He is about 30 miles away from where I live. After about 18 months, I started to have other issues. These included the replacement of the drive train, CV joint and rocker arm replacement, and the alternator replaced. None of these are covered under the" bumper to bumper" warrantee I purchased at the time of sale. I was talked into upgrading the warrantee to 5 years (I originally requested 2 years). The latest issue I have is that the radiator needs to be replaced. Once again I have been turned down by the policy that Torch Light sold me. During my first issue (Recall for a fuel sensor in the gas tank), the owner was adamant that I bought the car and it was not his issue. This problem occurred within the first 30 days after the purchase. Since then I have gone to my mechanic for repairs and I am constantly denied coverage. As the saying goes, you buy someone else's headache when you buy used. I expected issues as I bought a used car, but thought that the purchase of the warrantee was a good idea. It was not. I can only guess that Torch Light wanted their commission for the sale. Once the sale was completed, they (specifically the owner) did not want to assist. I strongly suggest that if you are considering buying a car from Torch Light you take the car to your mechanic first. Also, DO NOT BUY THE EXTENDED WARRANNTEE from them. You will pay top dollar and get little if any coverage.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Shopped for a used car
Thanks for the great service!
I recently purchased a vehicle from Torch Light Motors. I have never dealt with any auto dealers like this before. They are easy going, not pushy, and genuine. Not only did one person come to greet me after I purchased, but many did. This shows me that I am not just another buyer, but someone that they want to come back. I definitely will. This is not my last purchase from Torch Light Motors. Thanks for the great service!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
They were very friendly
I went to visit this dealership with high expectations because of the reviews that I had read. I was not disappointed. They were very friendly and helpful. I am very happy with my car and would definitely recommend this dealership to my family and friends.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car