Reviews
Good car, Poor customer service.
Since I purchased my car from Torch Light I have had various issues. The first issue was covered by a recall from Volvo that Torch Light was not aware of. In fact, they told me to go to their mechanic in the Oranges (NJ) to have it checked out. He is about 30 miles away from where I live. After about 18 months, I started to have other issues. These included the replacement of the drive train, CV joint and rocker arm replacement, and the alternator replaced. None of these are covered under the" bumper to bumper" warrantee I purchased at the time of sale. I was talked into upgrading the warrantee to 5 years (I originally requested 2 years). The latest issue I have is that the radiator needs to be replaced. Once again I have been turned down by the policy that Torch Light sold me. During my first issue (Recall for a fuel sensor in the gas tank), the owner was adamant that I bought the car and it was not his issue. This problem occurred within the first 30 days after the purchase. Since then I have gone to my mechanic for repairs and I am constantly denied coverage. As the saying goes, you buy someone else's headache when you buy used. I expected issues as I bought a used car, but thought that the purchase of the warrantee was a good idea. It was not. I can only guess that Torch Light wanted their commission for the sale. Once the sale was completed, they (specifically the owner) did not want to assist. I strongly suggest that if you are considering buying a car from Torch Light you take the car to your mechanic first. Also, DO NOT BUY THE EXTENDED WARRANNTEE from them. You will pay top dollar and get little if any coverage.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Shopped for a used car
Thanks for the great service!
I recently purchased a vehicle from Torch Light Motors. I have never dealt with any auto dealers like this before. They are easy going, not pushy, and genuine. Not only did one person come to greet me after I purchased, but many did. This shows me that I am not just another buyer, but someone that they want to come back. I definitely will. This is not my last purchase from Torch Light Motors. Thanks for the great service!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
They were very friendly
I went to visit this dealership with high expectations because of the reviews that I had read. I was not disappointed. They were very friendly and helpful. I am very happy with my car and would definitely recommend this dealership to my family and friends.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you!
So helpful. Make you feel comfortable right away. Will never go to another dealership and will send everyone I know there. Beyond satisfied!!!! Was a pleasure. Thank you.
- Customer service 4.0
- Buying process 4.0
- Quality of repair 4.0
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
They are very honest and trustworthy
The moment you enter Torch Light Motors you feel welcomed, this was the second car we bought from them and both the times received exceptional service. They are very honest and trustworthy and always take care of their customers even after the car is sold which is not common practice of most dealerships. Will definitely recommend them to everyone I know and will be going back there for the third car.
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
Thanks for making this such a great
We purchased a car from Torch Light Motors, great service, easy to deal with and we wouldn't hesitate to purchase from Torch Light Motors in the future. Thanks for making this such a great and smooth deal Torch Light Motors!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thanks again
Just purchased a car from Torch Light Motors. They made my experience in buying a new car very relaxing. I would recommend Torch Light Motors to all my friends and family. Thanks again for the great customer service, keep up the good work...
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
It was a pleasure
Buying expensive cars is always worrysome. We purchased two cars from Torch Light Motors and it was a pleasure to work with them. They went above and beyond ensuring we felt comfortable with the purchase. I highly recommend to look Torch Light Motors for your next auto purchase.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
Best sales representative
Very friendly and helpful. Beyond expectations customer service. So glad we found the best Auto dealer and the best sales representative. Will definitely go back to them to purchase new cars in the future. ROCKS!!!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
They were a pleasure
Bought my first Mercedes Benz from Torch Light Motors and couldn't be happier with the experience! They were a pleasure to deal with and really made the car buying experience worry-free and comfortable. Will surely return!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase