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Torch Light Motors Inc.

(858 reviews)
Visit Torch Light Motors Inc.
Sales hours: 9:00am to 6:00pm
Service hours: 9:00am to 5:30pm
View all hours
Sales Service
Monday 9:00am–6:00pm 9:00am–5:30pm
Tuesday 9:00am–6:00pm 9:00am–5:30pm
Wednesday 9:00am–6:00pm 9:00am–5:30pm
Thursday 9:00am–6:00pm 9:00am–5:30pm
Friday 9:00am–6:00pm 9:00am–5:00pm
Saturday 9:00am–4:00pm Closed
Sunday Closed Closed
2025 consumer dealer award
View 6 awards
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award
(201) 625-1129 (201) 625-1129

Reviews

(858 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Torch Light Motors Inc. from DealerRater.

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Good car, Poor customer service.

Since I purchased my car from Torch Light I have had various issues. The first issue was covered by a recall from Volvo that Torch Light was not aware of. In fact, they told me to go to their mechanic in the Oranges (NJ) to have it checked out. He is about 30 miles away from where I live. After about 18 months, I started to have other issues. These included the replacement of the drive train, CV joint and rocker arm replacement, and the alternator replaced. None of these are covered under the" bumper to bumper" warrantee I purchased at the time of sale. I was talked into upgrading the warrantee to 5 years (I originally requested 2 years). The latest issue I have is that the radiator needs to be replaced. Once again I have been turned down by the policy that Torch Light sold me. During my first issue (Recall for a fuel sensor in the gas tank), the owner was adamant that I bought the car and it was not his issue. This problem occurred within the first 30 days after the purchase. Since then I have gone to my mechanic for repairs and I am constantly denied coverage. As the saying goes, you buy someone else's headache when you buy used. I expected issues as I bought a used car, but thought that the purchase of the warrantee was a good idea. It was not. I can only guess that Torch Light wanted their commission for the sale. Once the sale was completed, they (specifically the owner) did not want to assist. I strongly suggest that if you are considering buying a car from Torch Light you take the car to your mechanic first. Also, DO NOT BUY THE EXTENDED WARRANNTEE from them. You will pay top dollar and get little if any coverage.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does not recommend this dealer
  • Shopped for a used car
5 people out of 5 found this review helpful.

Thanks for the great service!

I recently purchased a vehicle from Torch Light Motors. I have never dealt with any auto dealers like this before. They are easy going, not pushy, and genuine. Not only did one person come to greet me after I purchased, but many did. This shows me that I am not just another buyer, but someone that they want to come back. I definitely will. This is not my last purchase from Torch Light Motors. Thanks for the great service!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
1 person out of 1 found this review helpful.

They were very friendly

I went to visit this dealership with high expectations because of the reviews that I had read. I was not disappointed. They were very friendly and helpful. I am very happy with my car and would definitely recommend this dealership to my family and friends.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
2 people out of 2 found this review helpful.

Thank you!

So helpful. Make you feel comfortable right away. Will never go to another dealership and will send everyone I know there. Beyond satisfied!!!! Was a pleasure. Thank you.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process 4.0
  • Quality of repair 4.0
  • Overall facilities 4.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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They are very honest and trustworthy

The moment you enter Torch Light Motors you feel welcomed, this was the second car we bought from them and both the times received exceptional service. They are very honest and trustworthy and always take care of their customers even after the car is sold which is not common practice of most dealerships. Will definitely recommend them to everyone I know and will be going back there for the third car.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
1 person out of 1 found this review helpful.

Thanks for making this such a great

We purchased a car from Torch Light Motors, great service, easy to deal with and we wouldn't hesitate to purchase from Torch Light Motors in the future. Thanks for making this such a great and smooth deal Torch Light Motors!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Thanks again

Just purchased a car from Torch Light Motors. They made my experience in buying a new car very relaxing. I would recommend Torch Light Motors to all my friends and family. Thanks again for the great customer service, keep up the good work...

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
1 person out of 1 found this review helpful.

It was a pleasure

Buying expensive cars is always worrysome. We purchased two cars from Torch Light Motors and it was a pleasure to work with them. They went above and beyond ensuring we felt comfortable with the purchase. I highly recommend to look Torch Light Motors for your next auto purchase.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
1 person out of 1 found this review helpful.

Best sales representative

Very friendly and helpful. Beyond expectations customer service. So glad we found the best Auto dealer and the best sales representative. Will definitely go back to them to purchase new cars in the future. ROCKS!!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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They were a pleasure

Bought my first Mercedes Benz from Torch Light Motors and couldn't be happier with the experience! They were a pleasure to deal with and really made the car buying experience worry-free and comfortable. Will surely return!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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